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Full Time Customer Service Representative Jobs (NOW HIRING)

MCI Careers

ID

$15.50 - $21.25/hr

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives ...

MCI Careers

$14.25 - $19.25/hr

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives ...

Dog House

Customer Service Representative

Brunswick, ME · On-site

$16.25 - $22.25/hr

Full-time Customer Service Representative Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, ...

Ceal Consulting

Be Seen First

Sales Customer Service Representative (Full-Time)

Reston, VA · On-site

$45K - $55K/yr

We are currently hiring motivated individuals for a full-time Retail Customer Service Representative position. This is an entry-level opportunity with paid training provided and clear opportunities ...

GEICO

Agency CSR

Morristown, NJ · On-site

$30K - $45K/yr

Join the Team for an exciting career as a Full-time Customer Service Representative for GEICO Local Office in MORRIS PLAINS, NJ. The insurance industry is an exciting world to be a part of. If you ...

Flexaust Inc

Customer Service Representative

Burlington, NC

$13.25 - $18.25/hr

We are currently seeking a full-time Customer Service Representative to join our team at our Burlington, North Carolina facility. Position Summary The Customer Service Representative is responsible ...

Ceal Consulting

Be Seen First

Sales Customer Service Representative (Full-Time)

Reston, VA · On-site

$45K - $55K/yr

We are currently hiring motivated individuals for a full-time Retail Customer Service Representative position. This is an entry-level opportunity with paid training provided and clear opportunities ...

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Full Time Customer Service Representative information

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How much do full time customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for full time customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a full time customer service representative?

Full Time Customer Service Representatives are professionals who assist customers by answering questions, resolving issues, and providing information about products or services for a company. They typically work 35-40 hours per week and interact with customers via phone, email, chat, or in person. Their goal is to ensure customer satisfaction, handle complaints efficiently, and help maintain positive relationships between the company and its clients. This role often requires strong communication skills, patience, and the ability to handle stressful situations.

What are the key skills and qualifications needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, telephone systems, and basic office applications is essential. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and maintaining a positive company reputation.

What are some common challenges full time customer service representatives face, and how can they effectively manage them?

Full Time Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and maintaining product knowledge across frequent updates. Effective management involves practicing active listening, staying calm under pressure, and using available resources like knowledge bases or escalation protocols. Building strong teamwork skills and regularly participating in training sessions can also help representatives stay prepared and confident in addressing various customer needs.

What is the difference between Full Time Customer Service Representative vs Part Time Customer Service Representative?

FeatureFull Time Customer Service RepresentativePart Time Customer Service Representative
Work HoursTypically 35-40 hours per weekFewer hours, usually less than 30 hours per week
CredentialsOften requires similar qualifications, such as high school diploma or equivalentSame credential requirements as full-time roles
Work EnvironmentOffice or call center setting, consistent scheduleSimilar environment, flexible scheduling possible
Employer UsageCommon in customer service departments of large companiesUsed by companies needing flexible staffing

Full Time Customer Service Representatives work standard hours and often receive benefits, while Part Time Customer Service Representatives have flexible schedules with fewer hours. Both roles require similar skills and credentials, making them suitable for different employment needs within customer service industries.

Is customer service representative a full-time job?

A customer service representative position is often offered as a full-time role, typically involving 35-40 hours per week. Full-time customer service jobs may require working evenings, weekends, or holidays, depending on the employer's schedule and industry needs.
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What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most Full Time Customer Service Representative jobs?

States with the most job openings for Full Time Customer Service Representative jobs include:

What job categories do people searching Full Time Customer Service Representative jobs look for?

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Full Time Customer Service Representative jobs near you
Infographic showing various Full Time Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Full-Time Customer Service Representative (Urgently Hiring)

MCI Careers

ID

$15.50 - $21.25/hr

Full-time

Posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.

This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Assist customers by phone, email, or chat.
  • Respond to customer inquiries accurately and efficiently.
  • Resolve customer concerns with professionalism and empathy.
  • Maintain detailed and accurate customer records.
  • Process requests and follow established procedures.
  • Meet quality and productivity goals.
  • Work collaboratively with internal teams to resolve customer issues.
  • Deliver an exceptional customer experience with every interaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer service experience is an advantage but not required.
Nice to Have
  • Previous outbound sales experience.
  • Call center sales experience.
  • Experience meeting sales quotas.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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