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Answering Service Agent Jobs in Raleigh, NC (NOW HIRING)

International Financial Group LTD

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service. This individual is responsible for providing support to and for claims department team ... Answering phone calls and responding to routine inquiries, including handling retail agent ...

IFG Companies

Claim Assistant

Chapel Hill, NC · On-site

$50K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... service. This individual is responsible for providing support to and for claims department team ... Answering phone calls and responding to routine inquiries, including handling retail agent ...

Acara Solutions

Customer Support Analyst

Cary, NC · Hybrid

$28 - $30/hr

Review incoming service requests and determine quotation requirements * Prepare accurate customer ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Massage Envy by JEM Wellness Brands

Sales Associate

Raleigh, NC

$12 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to ... acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and ...

Massage Envy by JEM Wellness Brands

Sales Associate

Morrisville, NC

$13 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to ... acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and ...

Massage Envy by JEM Wellness Brands

Sales Associate

Raleigh, NC

$13.50 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to ... acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and ...

Massage Envy by JEM Wellness Brands

Sales Associate

Apex, NC

$10.75 - $14.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to ... acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and ...

Massage Envy by JEM Wellness Brands

Sales Associate

Cary, NC · On-site

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to ... acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and ...

Massage Envy by JEM Wellness Brands

Sales Associate

Durham, NC

$13.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to ... acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and ...

Acara Solutions

Electrical Assembler

Wendell, NC

$14.25 - $18/hr

... services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: * Perform sub-assembly and ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Sales Support Operator

Raleigh, NC

$29.71 - $32.57/hr

A good dedication to delivering exceptional customer service. * Meticulous attention to detail ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Order Management Specialist

Cary, NC · Hybrid

$23.50 - $25.71/hr

Experience in healthcare, medical device, logistics, customer service, or order management ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Electrical Assembler

Wendell, NC

$19.36/hr

... workforce services worldwide. Sound like a good fit? APPLY TODAY. Email resume to: kruzickia ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

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All JobsAnswering Service Agent JobsAnswering Service Agent Jobs in Raleigh, NC

Answering Service Agent information

See Raleigh, NC salary details

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$12

How much do answering service agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for answering service agent in Raleigh, NC is $12.15, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $12.16 per hour, depending on experience, location, and employer.

What is an answering service agent?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What are the key skills and qualifications needed to thrive as an answering service agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges answering service agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the most commonly searched types of Answering Service Agent jobs in Raleigh, NC?

The most popular types of Answering Service Agent jobs in Raleigh, NC are:

What are popular job titles related to Answering Service Agent jobs in Raleigh, NC?

For Answering Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Answering Service Agent jobs in Raleigh, NC look for?

The top searched job categories for Answering Service Agent jobs in Raleigh, NC are:

Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $25,274 per year, or $12.2 per hour.

Claim Assistant

International Financial Group LTD

Chapel Hill, NC • On-site

$50K - $52K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Draft
POSITION SUMMARY
The Claim Assistant ("CA") plays an important role in ensuring claims are handled in a timely and efficient manner, and policyholders are treated fairly and appropriately. The role of a CA is to assist in the claims process, which can include tasks such as data entry, document management, and customer service. This individual is responsible for providing support to and for claims department team members and managers. The CA may also be responsible for answering customer inquiries, maintaining records and databases, and providing updates on the status of claims.
POSITION RESPONSIBILITIES INCLUDING

  • Receiving and processing electronic letters.
  • Reviewing and handling of incoming and outgoing mail by identifying claim number and adjuster, routing and logging mail via internal claims system.
  • Answering phone calls and responding to routine inquiries, including handling retail agent, wholesale broker, policyholder or claimant calls on pending matters and providing updates and assistance as needed.
  • Maintaining the claims system vendors; including vendor payments, obtaining W-9 forms, data entry of claim information within established production and quality standards.
  • Assisting with requesting policies and underwriting files.
  • Communicating with underwriting regarding claim status, as needed.
  • Requesting files from archives (3rd party off site vendor) as needed.
  • Training in the new loss set up process by Claim Associate.
  • Assisting with gathering information and maintaining spreadsheets for special projects.
  • Providing backup and supporting other claim administrative staff and claim associates.
  • Other duties, as required.
KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent customer service skills.
  • Exhibit analytical skills.
  • Proficiency with Microsoft Excel, Word, and ability to learn internal claim system.
  • The ability to multitask, be accurate, and be detail oriented.
  • The ability to prioritize tasks, manage work, and work well under pressure while meeting deadlines.
  • The ability to work well independently and with other team members.
  • Excellent verbal and written communication skills.
EDUCATION, EXPERIENCE AND CERTIFICATIONS
  • Required: A bachelor's degree from an accredited U.S. college/university, with a major or coursework in insurance or related fields.
  • Required: Experience with office setting supporting a team administratively.
  • Preferred: U.S. Casualty insurance industry experience.
  • A plus: Bilingual in English and Spanish.
PHYSICAL DEMANDS
  • Position is hybrid and requires the ability and the willingness to work in an IFG Companies office at least three (3) days per week if residing within a one-hour commuting distance.
  • Physical demands are considered those of a climate-controlled office environment with minimal physical exertion.
  • Position requires prolonged sitting, extensive utilization of computers and interactions with others in person and via phone.
  • Position requires the ability and the willingness to travel when required to meet business needs.

SALARY AND BENEFITS
The salary range for this position is $50,000 to $52,000. Additionally, the position may be eligible to earn incentive compensation.
IFG Companies offers competitive compensation and benefits, currently including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, paid parental leave, vacation and other paid time off.
WHY IFG COMPANIES
Founded in 1985, IFG Companies is one of the oldest privately held insurance groups in the United States. It combines a specialty-carrier focus with long-term stability and thinking, while promoting a culture of underwriting rigor, collaboration, strategic thinking, superior technology and strong producer partnerships.
EQUAL OPPORTUNITY
IFG Companies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other protected characteristic under applicable law.
Rev. 071026

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