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Passenger Service Agent Jobs (NOW HIRING)

Unifi

Passenger Service Agent - SBA

Santa Barbara, CA · On-site

$16.75 - $21.25/hr

General information Job Title Passenger Service Agent - SBA Date Wednesday, May 27, 2026 Entity Unifi Aviation, LLC State California City Santa Barbara Base Pay Rate: $ 18.00 Full/Part Time Full Time ...

Eastern Airlines LLC

MIA - Passenger Service Agent

Miami, FL · On-site

$14.25 - $18.25/hr

General The Part-time MIA Passenger Service Agent plays a key role in supporting daily flight operations at Miami International Airport. This position is based at MIA and requires the candidate to be ...

Menzies Aviation

Lead Passenger Service Agent

Wichita, KS · On-site

$11.25 - $14.25/hr

Watch Our Passenger Service Agent Video Here: What you will be doing * Computerized check-in of passengers for international and domestic travel * Designate seat assignments * Verify documentation ...

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How much do passenger service agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for passenger service agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Passenger Service Agent, and why are they important?

To thrive as a Passenger Service Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling protocols is essential. Outstanding communication, problem-solving, and conflict resolution skills help agents manage diverse passenger needs and high-pressure situations. These skills ensure efficient passenger processing, safety, and a positive travel experience for customers.

What Does a Passenger Service Agent Do?

A passenger service agent provides general support to passengers for an airline in an airport or other types of transportation hubs, such as a cruise terminal or railway station. Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding. Your duties in these positions include answering passenger questions, assigning seats, and scanning boarding passes. You can also help passengers rebook after delays or cancelations.

What are Passenger Service Agents?

Passenger Service Agents are airline or airport employees responsible for assisting travelers with the check-in process, boarding, ticketing, luggage handling, and answering questions about flights. They play a crucial role in ensuring passengers have a smooth and positive experience at the airport. Their duties often include verifying travel documents, issuing boarding passes, providing information about schedules, and helping with special needs or requests. Passenger Service Agents also coordinate with other airport staff to resolve problems such as delays or lost baggage. This role requires excellent communication and customer service skills.

What are some common challenges faced by Passenger Service Agents when dealing with flight disruptions or irregular operations?

Passenger Service Agents often face challenges such as managing long lines, handling upset or anxious passengers, and quickly rebooking flights during delays or cancellations. Effective communication and problem-solving skills are crucial, as agents must provide clear information and empathetic support while coordinating with airline operations, baggage handlers, and gate staff. These high-pressure situations can be demanding, but they also help agents develop strong conflict resolution abilities and resilience, which are valuable for career advancement within the aviation industry.

What is the difference between Passenger Service Agent vs Ticketing Agent?

AspectPassenger Service AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline counters, customer service desksAirports, airline counters, ticketing offices
Employer & IndustryAirlines, airports

Passenger Service Agents and Ticketing Agents both work in airport environments, assisting travelers. While Passenger Service Agents focus on customer service, boarding, and baggage handling, Ticketing Agents primarily handle ticket sales and reservations. Both roles require similar credentials and are essential for airline operations, often overlapping in airport customer service areas.

More about Passenger Service Agent jobs
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Passenger Service Agent jobs near you
Infographic showing various Passenger Service Agent job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,210 per year, or $16 per hour.
Passenger Service Agent

Passenger Service Agent

Swissport International AG

Grand Rapids, MI • On-site

$17/hr

Part-time

Posted 15 days ago

Swissport International AG rating

5.9

Company rating: 5.9 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

34th of 52 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $17/hr.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Customer Service Experience
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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