What does a passenger service agent do?

A passenger service agent provides general support to passengers for an airline in an airport or other types of transportation hubs, such as a cruise terminal or railway station. Your job duties include assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship. Airlines also station passenger service agents at each gate before and during boarding. Your duties in these positions include answering passenger questions, assigning seats, and scanning boarding passes. You can also help passengers rebook after delays or cancelations.