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Airline Counter Agent Jobs (NOW HIRING)

Menzies Aviation

Airline Passenger Service Agent

Denver, CO · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... the ticket counter and gates; as well as verifying passenger documentation, assigning seats ... Frontier Airlines Flight Benefits * Medical, Dental, and Vision insurance * Paid Vacation * 401K ...

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Airline Counter Agent information

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$8

$17

$34

How much do airline counter agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for airline counter agent in the United States is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.99 per hour, depending on experience, location, and employer.

What is an airline counter agent?

Airline counter agents, also known as ticket or customer service agents, work at airport check-in counters to assist passengers with ticketing, check-in, baggage handling, and flight information. They help travelers with boarding passes, answer questions about flight schedules, and resolve issues such as delays or cancellations. Their role is crucial in ensuring a smooth and efficient airport experience for passengers before they board their flights.

What are the key skills and qualifications needed to thrive as an airline counter agent?

To thrive as an Airline Counter Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and identification verification procedures is essential. Excellent communication, problem-solving abilities, and patience help you handle stressful situations and diverse travelers effectively. These skills ensure efficient check-in processes, regulatory compliance, and a positive passenger experience, which are vital for airline operations.

What are some common challenges faced by airline counter agents during busy travel periods?

Airline counter agents often encounter high passenger volumes and tight schedules during peak travel times, such as holidays or major events. This can lead to long lines, impatient travelers, and frequent last-minute changes to bookings or flight statuses. Agents must stay calm under pressure, manage multiple tasks simultaneously, and provide excellent customer service while adhering to airline policies. Effective communication and problem-solving skills are essential to quickly resolve issues and keep operations running smoothly.

What is the difference between Airline Counter Agent vs Ticketing Agent?

AspectAirline Counter AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirport counters, customer service desksTravel agencies, airline offices
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary DutiesCheck-in passengers, handle baggage, assist with boardingSell tickets, manage reservations, provide travel info

Both Airline Counter Agents and Ticketing Agents work in the airline industry and require similar customer service skills. While Airline Counter Agents focus on passenger check-in and boarding processes at airports, Ticketing Agents primarily handle ticket sales and reservations, often within travel agencies or airline offices. Understanding these roles helps job seekers identify the right career path within the airline industry.

How hard is it to become an airline counter agent?

Becoming an airline counter agent typically requires a high school diploma or equivalent and good customer service skills. Employers often provide on-the-job training, and some positions may require basic computer proficiency and knowledge of airline systems. The role usually involves working flexible hours, including weekends and holidays.

How much do airline counter agents make?

Airline counter agents typically earn a median hourly wage of around $15 to $20, which translates to approximately $30,000 to $40,000 annually for full-time work. Salaries can vary based on experience, airline size, location, and whether the position includes benefits or overtime opportunities.

How to become an airline counter agent?

To become an airline counter agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is usually provided by the airline, and skills in communication, problem-solving, and familiarity with airline reservation systems are important. Some positions may require a valid work visa or background check.
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Airline Counter Agent jobs near you
Infographic showing various Airline Counter Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,841 per year, or $17.7 per hour.

Airline Customer Service Agent (Chinese Speakers)

SFO

San Francisco, CA

$18.50 - $24.75/hr

Full-time, Part-time

Re-posted 10 days ago

Job description

Overview

  "ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled, engaging agents drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

We offer part-time and full-time positions.  CHINESE SPEAKING IS PREFERRED

Click Here to Apply!!

Responsibilities

You will also learn to perform the following functions throughout the course of your employment:

  • Learn behind-the-scene workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.
 Qualifications
  • Eager to learn new skills
  • Organized and logical thinker
  • Make quick and rational decisions
  • Problem Solving
  • Ability to adapt quickly to unforeseen situations
  • Effective communication skills and good listening skills
  • Able to multi-task and carry out duties in a dynamic environment
  • At least 18 years of age, high school graduate or G.E.D equivalent.
  • Eligible to work in the United States
  • English proficient, other languages are a plus.
  • Computer savvy
Required TrainingRequired to study and successfully complete 2 weeks of mandatory trainingShift5 shifts AM/PMSchedule [i.e. M/T/W/F/Sun or TBA]TBALanguageEnglish, Chinese (Mandarin) and Cantonese RequiredEmployment Type: OTHER

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