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Airline Counter Agent Jobs (NOW HIRING)

Menzies Aviation

Airline Passenger Service Agent

Denver, CO · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... the ticket counter and gates; as well as verifying passenger documentation, assigning seats ... Frontier Airlines Flight Benefits * Medical, Dental, and Vision insurance * Paid Vacation * 401K ...

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Airline Counter Agent information

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$34

How much do airline counter agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for airline counter agent in the United States is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.99 per hour, depending on experience, location, and employer.

What is an airline counter agent?

Airline counter agents, also known as ticket or customer service agents, work at airport check-in counters to assist passengers with ticketing, check-in, baggage handling, and flight information. They help travelers with boarding passes, answer questions about flight schedules, and resolve issues such as delays or cancellations. Their role is crucial in ensuring a smooth and efficient airport experience for passengers before they board their flights.

What are the key skills and qualifications needed to thrive as an airline counter agent?

To thrive as an Airline Counter Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and identification verification procedures is essential. Excellent communication, problem-solving abilities, and patience help you handle stressful situations and diverse travelers effectively. These skills ensure efficient check-in processes, regulatory compliance, and a positive passenger experience, which are vital for airline operations.

What are some common challenges faced by airline counter agents during busy travel periods?

Airline counter agents often encounter high passenger volumes and tight schedules during peak travel times, such as holidays or major events. This can lead to long lines, impatient travelers, and frequent last-minute changes to bookings or flight statuses. Agents must stay calm under pressure, manage multiple tasks simultaneously, and provide excellent customer service while adhering to airline policies. Effective communication and problem-solving skills are essential to quickly resolve issues and keep operations running smoothly.

What is the difference between Airline Counter Agent vs Ticketing Agent?

AspectAirline Counter AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirport counters, customer service desksTravel agencies, airline offices
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary DutiesCheck-in passengers, handle baggage, assist with boardingSell tickets, manage reservations, provide travel info

Both Airline Counter Agents and Ticketing Agents work in the airline industry and require similar customer service skills. While Airline Counter Agents focus on passenger check-in and boarding processes at airports, Ticketing Agents primarily handle ticket sales and reservations, often within travel agencies or airline offices. Understanding these roles helps job seekers identify the right career path within the airline industry.

How hard is it to become an airline counter agent?

Becoming an airline counter agent typically requires a high school diploma or equivalent and good customer service skills. Employers often provide on-the-job training, and some positions may require basic computer proficiency and knowledge of airline systems. The role usually involves working flexible hours, including weekends and holidays.

How much do airline counter agents make?

Airline counter agents typically earn a median hourly wage of around $15 to $20, which translates to approximately $30,000 to $40,000 annually for full-time work. Salaries can vary based on experience, airline size, location, and whether the position includes benefits or overtime opportunities.

How to become an airline counter agent?

To become an airline counter agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is usually provided by the airline, and skills in communication, problem-solving, and familiarity with airline reservation systems are important. Some positions may require a valid work visa or background check.
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Airline Counter Agent jobs near you
Infographic showing various Airline Counter Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,841 per year, or $17.7 per hour.

Airline Customer Service Agent at EWR Airport -Korean Speakers Needed

Hallmark Aviation Services

Newark, NJ • On-site

$20.50 - $25.10/hr

Part-time

Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

45th of 66 rated aviation services

Job description

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"

How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry?

WE ARE LOOKING FOR KOREAN LANGUAGE SPEAKERS~!!!

Shift Available: 9:00 PM to 1:00 AM

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...

...peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Austin-Bergstrom International Airport (AUS). We cater to a distinctive clientele.

We offer part-time positions!

  • Excellent advancement opportunities
  • Paid Training
  • Dynamic Workplace
  • Voluntary dental, vision, Paid Parking and a matching 401k plan
  • Amazon Incentives
  • Refer-a-friend program

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

Basic Requirements:

  • At least 18yrs old, with a High School Diploma or G.E.D.
  • English and Korean Language proficiency required!
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedure
  • Valid US work authorization
  • Professional demeanor and exceptional presentation
  • Flexible schedule & availability
  • Background Check, Fingerprinting required
  • Drug Screen required prior to the day of hire

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment:

  • Learn behind-the-scenes workings of an international airport.
  • You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
  • Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
  • Enjoy the opportunity to professionally interact with high-profile passengers.
  • Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Company Description

Leading above the wing ground handling company with over 36 years in the Business

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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