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Airline Counter Agent Jobs (NOW HIRING)

JFK Based Airline Co.

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Bilingual Passenger Service Agent

Queens, NY · On-site

$26.80/hr

Provide exceptional customer service to domestic and international airline passengers. * Assist ... Rotate through airport service areas including check-in counters, lobby areas, departure gates ...

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Airline Counter Agent information

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How much do airline counter agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for airline counter agent in the United States is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.99 per hour, depending on experience, location, and employer.

What is an airline counter agent?

Airline counter agents, also known as ticket or customer service agents, work at airport check-in counters to assist passengers with ticketing, check-in, baggage handling, and flight information. They help travelers with boarding passes, answer questions about flight schedules, and resolve issues such as delays or cancellations. Their role is crucial in ensuring a smooth and efficient airport experience for passengers before they board their flights.

What are the key skills and qualifications needed to thrive as an airline counter agent?

To thrive as an Airline Counter Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and identification verification procedures is essential. Excellent communication, problem-solving abilities, and patience help you handle stressful situations and diverse travelers effectively. These skills ensure efficient check-in processes, regulatory compliance, and a positive passenger experience, which are vital for airline operations.

What are some common challenges faced by airline counter agents during busy travel periods?

Airline counter agents often encounter high passenger volumes and tight schedules during peak travel times, such as holidays or major events. This can lead to long lines, impatient travelers, and frequent last-minute changes to bookings or flight statuses. Agents must stay calm under pressure, manage multiple tasks simultaneously, and provide excellent customer service while adhering to airline policies. Effective communication and problem-solving skills are essential to quickly resolve issues and keep operations running smoothly.

What is the difference between Airline Counter Agent vs Ticketing Agent?

AspectAirline Counter AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirport counters, customer service desksTravel agencies, airline offices
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary DutiesCheck-in passengers, handle baggage, assist with boardingSell tickets, manage reservations, provide travel info

Both Airline Counter Agents and Ticketing Agents work in the airline industry and require similar customer service skills. While Airline Counter Agents focus on passenger check-in and boarding processes at airports, Ticketing Agents primarily handle ticket sales and reservations, often within travel agencies or airline offices. Understanding these roles helps job seekers identify the right career path within the airline industry.

How hard is it to become an airline counter agent?

Becoming an airline counter agent typically requires a high school diploma or equivalent and good customer service skills. Employers often provide on-the-job training, and some positions may require basic computer proficiency and knowledge of airline systems. The role usually involves working flexible hours, including weekends and holidays.

How much do airline counter agents make?

Airline counter agents typically earn a median hourly wage of around $15 to $20, which translates to approximately $30,000 to $40,000 annually for full-time work. Salaries can vary based on experience, airline size, location, and whether the position includes benefits or overtime opportunities.

How to become an airline counter agent?

To become an airline counter agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is usually provided by the airline, and skills in communication, problem-solving, and familiarity with airline reservation systems are important. Some positions may require a valid work visa or background check.
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Airline Counter Agent jobs near you
Infographic showing various Airline Counter Agent job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,841 per year, or $17.7 per hour.

Airline Customer Service Agent, Part-Time

TREGO DUGAN AVIATION OF GRAND ISLAND INC

Windsor Locks, CT • On-site

$19.09/hr

Part-time

PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Process customer tickets, check baggage, monitor carry-on baggage, and assign seats.

  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.

  • Assist customers with special needs, including bringing wheelchair passengers to gates and baggage service.

Trego-Dugan Aviation rating

6.4

Company rating: 6.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

39th of 67 rated aviation services

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays.  Hours will vary based upon flight schedules. 

Number of weekly hours may increase or decrease due to seasonal flight changes. Must be available to work a minimum of three shifts per week. 


  • Paid Time Off
  • Paid Weekly
  • Paid Training
  • Flight Benefits
  • Must have a valid driver's license
  • Bilingual is a plus
  • Previous aviation experience preferred but not required
  • Must pass a 10-year background check and pre-employment drug test

Passenger Service Agent

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties and Responsibilities:

  • Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
  • Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
  • Ensures FAA, Airline, and airport regulations are followed
  • Enforces safety/security measures and protects sensitive zones
  • Assists Customers with special needs, i.e., Customers who need assistance in boarding
  • Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
  • Excellent communication skills
  • Able to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be well groomed and physically fit
  • Completely clean and search an aircraft
  • Other duties as assigned
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
  • Able to attend required training

Physical Demands:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

What Trego-Dugan Aviation employees say

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