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How much do airline counter agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for airline counter agent in the United States is $17.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Airline Counter Agent, and why are they important?

To thrive as an Airline Counter Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), ticketing software, and identification verification procedures is essential. Excellent communication, problem-solving abilities, and patience help you handle stressful situations and diverse travelers effectively. These skills ensure efficient check-in processes, regulatory compliance, and a positive passenger experience, which are vital for airline operations.

What are some common challenges faced by airline counter agents during busy travel periods?

Airline counter agents often encounter high passenger volumes and tight schedules during peak travel times, such as holidays or major events. This can lead to long lines, impatient travelers, and frequent last-minute changes to bookings or flight statuses. Agents must stay calm under pressure, manage multiple tasks simultaneously, and provide excellent customer service while adhering to airline policies. Effective communication and problem-solving skills are essential to quickly resolve issues and keep operations running smoothly.

What are airline counter agents?

Airline counter agents, also known as ticket or customer service agents, work at airport check-in counters to assist passengers with ticketing, check-in, baggage handling, and flight information. They help travelers with boarding passes, answer questions about flight schedules, and resolve issues such as delays or cancellations. Their role is crucial in ensuring a smooth and efficient airport experience for passengers before they board their flights.

What is the difference between Airline Counter Agent vs Ticketing Agent?

AspectAirline Counter AgentTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirport counters, customer service desksTravel agencies, airline offices
Employer & IndustryAirlines, airportsTravel agencies, airlines
Primary DutiesCheck-in passengers, handle baggage, assist with boardingSell tickets, manage reservations, provide travel info

Both Airline Counter Agents and Ticketing Agents work in the airline industry and require similar customer service skills. While Airline Counter Agents focus on passenger check-in and boarding processes at airports, Ticketing Agents primarily handle ticket sales and reservations, often within travel agencies or airline offices. Understanding these roles helps job seekers identify the right career path within the airline industry.

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Airline Counter Agent jobs near you
Infographic showing various Airline Counter Agent job openings in the United States as of June 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,841 per year, or $17.7 per hour.
Airline Customer Service Agent - Chinese/English Speakers LAX

Airline Customer Service Agent - Chinese/English Speakers LAX

Pacific Aviation

Los Angeles, CA • On-site

$22.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Airline Customer Service Agent - Chinese/English Speakers

On-site | Operations | Pacific Aviation | Part Time

Los Angeles, California, United States

Overview

Do you thrive on helping others, have the charm to make anyone feel at ease, and the language skills to connect with our Chinese-speaking travelers? If so, Pacific Aviation is looking for enthusiastic individuals to join our team at LAX as Airline Customer Service Agents—and we’re especially seeking bilingual Chinese/English speakers who can turn travel challenges into positive experiences!

We’re Pacific Aviation—the dedicated team behind seamless airport experiences. As the friendly face passengers rely on, you’ll be the helping hand that ensures every traveler feels supported and valued. Whether it’s assisting at check-in or guiding them at the boarding gates, you’ll play a vital role in creating memorable travel moments.

Your Mission:

As an Airline Customer Service Agent, you’ll be the guiding star that helps passengers navigate their travel journey. Here’s how you’ll make an impact:

  • Warm Welcomes & Friendly Farewells: Greet passengers with a smile at the check-in counters, ensuring they feel valued from start to finish.

  • Boarding Pro: Make clear, accurate announcements, check travel documents, and assist with boarding and deplaning for both domestic and international flights.

  • Travel Expert: Provide accurate directions, answer questions, and help passengers feel confident navigating the airport.

  • Team Collaborator: Work closely with teammates, airline personnel, and supervisors to ensure seamless operations and exceptional service.

Note: This role involves standing and walking for the majority of your shift.

Why You’ll Love This Role:

You won’t just be assisting passengers; you’ll be the reason they feel welcomed and supported on their journey. You’ll get to meet people from around the world, grow professionally, and be part of a dynamic, inclusive team at one of the world’s busiest airports.

Requirements

What You Bring:

  • Bilingual Brilliance: Fluency in both Chinese (conversational and written) and English to provide clear communication and exceptional service.

  • Team Spirit: You thrive in a team environment and love working collaboratively to achieve common goals.

  • Growth Mindset: You see challenges as opportunities to learn and grow.

  • Professionalism: You carry yourself with confidence, courtesy, and care.

  • Attention to Detail: You ensure accuracy and efficiency in all tasks, from documentation checks to passenger assistance.

  • Flexibility & Reliability: Available for part-time shifts, including mornings (8:15 AM - 12:30 PM), and evenings (7:00PM - 11:45 PM) and (7:45PM - 12:15AM ).You must be available at least four (4) days per week, including weekends and holidays.

  • Positive Attitude: You bring a “whatever it takes” mindset to keep things running smoothly.

  • Legal Eligibility: Authorized to work in the U.S. without sponsorship.

Benefits

  • Pay: $22.50 per hour

  • Health & Wellness: Access to medical, dental, and vision benefits.

  • Financial Security: 401(k) program with company contribution.

  • Work-Life Balance: Paid time off to relax and recharge.

  • Growth & Learning: Paid training to set you up for success.

  • Team Perks:

  • Referral Bonuses: Bring your friends along for the ride!

  • Cell Phone Reimbursement: Stay connected with ease.

  • Parking Discounts: Because your commute should be hassle-free.

  • Uniforms Provided: Look sharp without the extra expense.

Apply