ZipRecruiter

Log In

2

Remote Ticketing Jobs (NOW HIRING)

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

next page

Showing results 1-20

All JobsTicketing JobsRemote Ticketing Jobs

Remote Ticketing information

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

More about Remote Ticketing jobs
What cities are hiring for Remote Ticketing jobs? Cities with the most Remote Ticketing job openings:
What are the most commonly searched types of Ticketing jobs? The most popular types of Ticketing jobs are:
What states have the most Remote Ticketing jobs? States with the most job openings for Remote Ticketing jobs include:
What job categories do people searching Remote Ticketing jobs look for? The top searched job categories for Remote Ticketing jobs are:
Remote Ticketing jobs near you
Client Services Specialist (Remote)

Client Services Specialist (Remote)

Autoagent Data Solutions LLC

Chicago, IL • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

About Autoagent Data Solutions
Autoagent Data Solutions is a leading provider of cloud-based technology that streamlines billing data reporting, payment processing, and collections for local governments and their payers. With over 25 years of experience, our platform simplifies property tax payments, improves billing accuracy, and enables secure online and in-person payments across a wide range of government services.

Job Summary
Autoagent Data Solutions is seeking a Client Services Specialist to provide exceptional support to our customers by assisting with inquiries, troubleshooting issues, and ensuring a seamless user experience with our platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer-focused mindset. The ideal candidate will work closely with internal teams to address customer needs and contribute to process improvements. If you are passionate about delivering top-notch customer service and enjoy working in a dynamic, tech-driven environment, we’d love to hear from you.

Key Responsibilities
· Assist customers with onboarding, troubleshooting, and support for Autoagent’s platform
· Educate clients on best practices and features to maximize their use of the system
· Collaborate with internal teams to resolve issues and improve customer experience
· Maintain accurate records of customer interactions and resolutions in the ticketing system
· Identify and escalate complex issues as needed to ensure timely resolution
· Gather customer feedback to help drive product and service improvements
· Support training initiatives and documentation efforts to enhance client understanding

Qualifications & Skills
· Bachelor’s degree in Business, Communications, or a related field preferred
· 5-10 years of experience in customer service, client support, or a related role
· Strong problem-solving and critical-thinking abilities
· Excellent verbal and written communication skills
· Proficiency in CRM tools, ticketing systems, and Microsoft Office Suite
· Ability to multitask and handle inquiries efficiently in a fast-paced environment
· Strong interpersonal skills and a customer-centric approach
· Experience in SaaS or technology-driven customer support is a plus

Benefits
· Competitive salary
· Health, dental, and vision insurance
· 401(k) with company matching
· Paid Time Off
· 100% remote work