Remote Ticketing Jobs (NOW HIRING)

Computer Operator [Must have Power BI, BMC Footprints]
Columbia, SC/100% REMOTE
Why is this position open: This position is open to support IT consultants working on high priority projects.
Interview Process: 1 round, virtual
Duration of the Contract: 12 Months
Possibility for Extension: Yes
Work Location: Role is 100% remote
Candidate location: Candidate must be a CURRENT SC resident. No relocation or nationwide candidates allowed.
Required SkillsSkill Type
Skill Name
2+ years of experience with Microsoft Excel (queries, reporting, analytics)
2+ years of experience with Power BI
1+ years of experience with BMC Footprints ticketing system
Preferred Skills
Skill Type
Skill Name
Release Management
Change Management
Incident Management
Microsoft Project
Statement of Work (SOW) for Contingent Labor Request
TEAM SIZE: 10-12 DRESS CODE: BUSINESS CASUAL
PRIMARY WORK LOCATION: REMOTE SECONDARY WORK LOCATION:
NONE
COMPANY / DEPARTMENT CULTURE (why do you enjoy working for the company - selling points for potential candidates):
The Computer Operator position will be part of the HCIS team. The team is a combination of Clemson information technology professionals and experienced consultants, and we are seeking individuals who are highly productive, very flexible, and can work effectively in an environment where ambiguity is common. Team members are expected to contribute with minimal supervision and be self-motivated. The project demands individuals who are strong collaborators, who want to make a positive contribution to the State of South Carolina and can understand top-level goals and objectives and drive toward them.Candidates who enjoy working on complex, change-oriented projects with motivated team members will find this position attractive.
WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?
IT consultants are working on higher priority projects, and the admin tasks need to be moved off their
tasks list - What separated the candidate, you initially selected from all the other resumes presented?
New position.
WHAT TYPES OF STAFFING CHALLENGES OR HEADACHES HAVE YOU EXPERIENCED IN THE PAST?
• Resumes that include extensive details for candidates with limited actual experience.
Especially, with candidates who may have participated on "many" projects but were not required to implement a project from start to finish or provide significant contribution to the project.
• Recruiters submitting multiple, clearly unqualified candidates
• Candidates are unable to prepare and deliver a coherent presentation as part of the interview process.
• Resumes that exceed two pages (2-4) make it difficult to review timely.
Notes to recruiters:
• Previous experience in health care related information technology, insurance information technology, Medicaid Management Information Systems (MMIS), Medicaid eligibility, or social services eligibility, while not necessary, will be helpful.
• This position requires excellent communications skills including effective oral and written communication. If a vendor finds it necessary to substantially revise a candidate's resume or add additional or clarifying information at the top of the candidate's resume, then the resume is not yet ready for submission, and the candidate will likely not be a good fit.
• Resumes submitted should be limited to two pages (2-4).
SCOPE OF THE PROJECT:
THIS PROJECT INCLUDES MAKING FEDERALLY MANDATED CHANGES FOR THE MEDICAID
SYSTEM OF SC. THIS POSITION WILL PERFORM MONTHLY BILLING EXTRACTION FROM SOLARWINDS,
EXCEL AND TRANSPOSE THE DATA FOR BILLING. AUTOMATE THE TASKS AS MUCH AS POSSIBLE. OTHER DUTIES TO
INCLUDE MAINTAINING EXECUTIVE DASHBOARD AND PROVIDE TIER 1 SUPPORT FOR BMC FOOTPRINTS TICKETING
SYSTEM.
DAILY DUTIES / RESPONSIBILITIES:
THE COMPUTER OPERATION ROLE WILL BE RESPONSIBLE FOR GATHERING INFRASTRUCTURE DATA AND
ASSISTING WITH UPDATING EXCEL SPREADSHEETS TO BE SHARED WITH MITS BILLING DEPARTMENT. ALSO
MANAGE AND SUPPORT THE MITS INTERACTIVE DASHBOARD. AND ASSET MANAGEMENT TASKS. ASSIST WITH
DOCUMENTING THE PROCESS OF EACH OF THE TASKS. DOCUMENT, UPDATE AND VERIFY THE STEPS IN
COLLABORATING WITH THE TECH WRITER.
AS A TIER1 SUPPORT TEAM MEMBER, SERVE AS BACKUP TO FOOTPRINTS ADMINISTRATOR. COLLABORATE WITH
FOOTPRINTS TICKETING ADMINISTRATOR TO MAKE NECESSARY CHANGES TO FORMS, WORKSPACES AND DEVELOP
FAQS.
COMMUNICATE EFFECTIVELY IN BOTH WRITTEN AND SPOKEN COMMUNICATION. WORK
COLLABORATIVELY WITH CLEMSON STAFF AND OTHER CONTRACTED STAFF.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
MICROSOFT EXCEL, MICROSOFT POWER BI, BMC
FOOTPRINTS TICKETING SYSTEM, COLLABORATION,
COMMUNICATION.
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
PREVIOUS EXPERIENCE WITH PARTICIPATING IN
SOFTWARE UPGRADE, CHANGE AND RELEASE
MANAGEMENT PROCEDURES.
REQUIRED EDUCATION: BACHELOR'S DEGREE OR HIGH
SCHOOL WITH 2 YEARS OF EXPERIENCE
REQUIRED CERTIFICATIONS: