Field Service Engineer
Michigan, ND · On-site
The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics ...
3 Kardex Jobs Hiring Near You
Field Service Engineer
Michigan, ND · On-site
The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics ...
Sales Manager
Cincinnati, OH · On-site
... Kardex Group clients looking for integrated solutions (AutoStore, LG conveyor, etc.), inbound leads from AutoStore and/or other partners, tradeshow leads, leads generated by the Business Development ...
Sales Manager
Cincinnati, OH · On-site
... Kardex Group clients looking for integrated solutions (AutoStore, LG conveyor, etc.), inbound leads from AutoStore and/or other partners, tradeshow leads, leads generated by the Business Development ...
Sales Manager
Cincinnati, OH · On-site +1
... Kardex Group clients looking for integrated solutions (AutoStore, LG conveyor, etc.), inbound leads from AutoStore and/or other partners, tradeshow leads, leads generated by the Business Development ...
Sales Manager
Cincinnati, OH · On-site +1
... Kardex Group clients looking for integrated solutions (AutoStore, LG conveyor, etc.), inbound leads from AutoStore and/or other partners, tradeshow leads, leads generated by the Business Development ...
Kardex Group Jobs Information
Do workers at Kardex Remstar get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
67% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
Does Kardex Remstar pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
Is the health insurance from Kardex Remstar affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and October 2025.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between April 2025 and October 2025.
Do workers at Kardex Remstar worry about hours?
Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
40% of people report they worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
How easy is it to get time off at Kardex Remstar?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
Do Kardex Remstar managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
Do jobs at Kardex Remstar spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and October 2025.
How easy is it to take sick days at Kardex Remstar?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do people at Kardex Remstar feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do people at Kardex Remstar get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
Is it stressful to work at Kardex Remstar?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do people at Kardex Remstar recommend working with their team?
Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do people get enough training when they start at Kardex Remstar?
Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
57% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do people get support to advance at Kardex Remstar?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do people think Kardex Remstar’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and October 2025.
Do workers feel well informed about how Kardex Remstar is doing?
Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and October 2025.
What are the most popular cities for Kardex jobs?
What are the most popular states for Kardex jobs?
What are the most popular job types at Kardex?
Kardex Remstar rating
7.5
Based on 7 frontline employees who took The Breakroom Quiz
Job description
The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.
Kardex AutoStore is a global leader in high-speed Automatic Storage and Retrieval Systems (ASRS)-boosting storage capacity by up to four times. Trusted worldwide, our cutting-edge technology strengthens Kardex's portfolio of advanced intralogistics solutions, helping businesses achieve smarter, faster, and more efficient order fulfillment.
The Field Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site.
This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.
Kardex AutoStore is a global leader in high-speed Automatic Storage and Retrieval Systems (ASRS)-boosting storage capacity by up to four times. Trusted worldwide, our cutting-edge technology strengthens Kardex's portfolio of advanced intralogistics solutions, helping businesses achieve smarter, faster, and more efficient order fulfillment.
The Field Service Engineer is a critical part of the support team who is responsible for the on-going support of active customer sites. He/she will conduct preventive maintenance, resolve technical issues remotely and at customer sites, lead training efforts, and perform commissioning and testing of the AutoStore system. Support will be focused on the AutoStore product but could include additional third-party systems and integrations based on the specific customer site.
This is a customer-facing position. The candidate will need strong communication, customer service, technical, organizational, and troubleshooting skills. This position is key to maintaining high levels of customer satisfaction and fostering strong customer relationships, which is vital to our overall business success.
Your tasks
Customer site support - Maintain active customer sites to ensure the highest possible system availability and stability.
System commissioning - Perform commissioning and testing of all AutoStore hardware and software before customer handover.
Troubleshooting events - Handle customer support issues through remote ticketing and onsite troubleshooting.
Documentation creation - Produce detailed documentation covering best practices, SOPs, and resolution methods.
Customer training - Deliver initial and ongoing training for end users and maintenance teams on AutoStore and Kardex subsystems.
Rampup support - Assist customers during the posthandover rampup phase of new projects.
Travel requirements - Travel to project sites for trips of about a week; total travel 60-70%.
Your profile
Technical Background in automation, electromechanical systems, robotics, or intralogistics (preferred).
Strong troubleshooting skills and ability to work independently.
Excellent customer communication and service mindset.
Ability to read and interpret technical documentation.
Experience with commissioning, maintenance, or service engineering is an advantage.
Willingness to travel frequently.
Valid driver's license.
What Kardex Remstar employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Kardex Group
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Westbrook, ME, US
Year founded
1981