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Dell Help Desk Remote Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Tines

Deal Desk Analyst

OR · Remote

$127K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

  • Medical

  • Dental

  • Vision

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Connoisseur Media

Network Administrator I (Remote)

Portland, OR · Remote

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

Connoisseur Media is seeking a motivated and experienced Network Administrator I - Help Desk professional to support employees across our growing organization. This is a fully remote position that ...

Alpha Media USA LLC

Network Administrator I (Remote)

Portland, OR · On-site +1

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Connoisseur Media is seeking a motivated and experienced Network Administrator I - Help Desk professional to support employees across our growing organization. This is a fully remote position that ...

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability ...

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk ... Remote from home work; consistent internet connection required; professional home office with ...

Alpha Media USA LLC

Network Administrator II (Remote)

Portland, OR · On-site +1

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this remote position, you'll play a critical role in providing high-level technical support. The ... Experience maintaining Help Desk/RMM platforms (e.g., Zendesk, N-Central MSP). * Experience with ...

Harness

Customer Engineer I

OR · Remote

$75K - $80K/yr

  • Medical

This is a remote role that combines community-level front-end support with a highly technical DevOp ... Troubleshoot customer issues in Tier Three help desk issues, for Community and PLG customers in ...

DMI

Microsoft Systems SME

$77K - $85K/yr

  • Medical

  • Life

  • Retirement

... not help desk) functions in enterprise environments * Expert-level proficiency with Microsoft ... Remote, US #LI-MS3 Minimum Salary Rate$77,800.00Median Salary Rate$85,341.00Working at DMI DMI is a ...

DMI

Apple/macOS SME

$77K - $85K/yr

  • Medical

  • Life

  • Retirement

... not help desk) functions in enterprise environments * Expert-level proficiency with JAMF Pro for ... Remote, US #LI-MS3 #DICE Minimum Salary Rate$77,800.00Median Salary Rate$85,341.00Working at DMI ...

6sense

Strategic Account Executive

OR · Remote

$140K - $206K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... Dell, Qlik, and Oracle. We will trust you to evangelize 6sense, run your business like a CEO, and ... This is a unique opportunity to help shape and accelerate our success. Here are the traits you ...

6sense

Senior Solutions Consultant

OR · Remote

$128K - $193K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... Dell, Thomson Reuters, Udemy, and Tableau. We will trust you to evangelize 6sense with a focus on ... This is a unique opportunity to help shape and accelerate our success. Here are the traits you ...

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Dell Help Desk Remote information

Does Dell Help Desk Remote offer remote technical services?

Dell Help Desk Remote typically provides remote technical support to troubleshoot and resolve hardware and software issues for Dell products. Support agents use remote access tools to diagnose problems and assist customers without needing on-site visits.

What are some common challenges faced by Dell Help Desk Remote technicians, and how can they effectively address them?

Dell Help Desk Remote technicians often encounter challenges such as troubleshooting complex hardware or software issues without direct access to the user's device and communicating solutions clearly to users with varying technical skills. To address these challenges, it's important to follow structured troubleshooting protocols, leverage remote diagnostic tools, and maintain clear, patient communication. Collaboration with other IT team members and escalation procedures are also vital for resolving particularly difficult cases efficiently. Continuous learning about Dell products and updates will further enhance problem-solving abilities in this role.

What is the difference between Dell Help Desk Remote vs Technical Support Specialist?

AspectDell Help Desk RemoteTechnical Support Specialist
Required CredentialsTypically an IT or computer support certification, relevant experienceOften an IT support or related certification, customer service skills
Work EnvironmentRemote, customer-focused, technical troubleshootingRemote or on-site, technical troubleshooting, customer interaction
Employer & Industry UsageCommon in tech companies, hardware/software support rolesUsed across various industries, tech support roles in multiple sectors

The Dell Help Desk Remote and Technical Support Specialist roles both involve remote technical troubleshooting and customer support. While they share similar credentials and work environments, Dell Help Desk Remote is specifically tied to Dell products and services, whereas Technical Support Specialists may support a broader range of hardware and software across industries.

What are the key skills and qualifications needed to thrive as a Dell Help Desk Remote?

To thrive as a Dell Help Desk Remote specialist, you need strong technical troubleshooting skills, knowledge of Dell hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Dell-specific diagnostic utilities is essential. Excellent communication, patience, and problem-solving abilities help deliver effective support and build trust with end-users. These skills ensure quick resolution of technical issues, high customer satisfaction, and efficient remote support operations.

Does Dell Help Desk Remote have work from home?

Dell Help Desk Remote positions typically offer work-from-home opportunities, allowing technicians to provide support remotely using computer systems and remote access tools. These roles often require reliable internet, specific technical skills, and sometimes certifications, with schedules that can be flexible or shift-based depending on the company’s policies.

What is a Dell Help Desk Remote?

A Dell Help Desk Remote job involves providing technical support and customer service for Dell products and services from a remote location, such as your home. Employees in this role assist customers with troubleshooting hardware and software issues, answering product-related questions, and resolving technical problems via phone, chat, or email. This position requires strong communication skills, technical knowledge of Dell products, and the ability to work independently. It's ideal for individuals seeking flexible work arrangements and who excel at problem-solving in a fast-paced environment.

Does Dell Help Desk Remote offer remote jobs?

Dell Help Desk Remote positions are typically offered as remote jobs, allowing employees to work from home. These roles often require technical skills, customer service experience, and familiarity with remote communication tools. Availability may vary based on company needs and location-specific policies.

What are the most commonly searched types of Dell Help Desk jobs in Oregon?

The most popular types of Dell Help Desk jobs in Oregon are:

What are popular job titles related to Dell Help Desk Remote jobs in Oregon?

For Dell Help Desk Remote jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Dell Help Desk Remote jobs in Oregon look for?

The top searched job categories for Dell Help Desk Remote jobs in Oregon are:

What cities in Oregon are hiring for Dell Help Desk Remote jobs?

Cities in Oregon with the most Dell Help Desk Remote job openings:

Dell Help Desk Remote jobs near you
Infographic showing various Dell Help Desk Remote job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 59% Full Time, 37% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Help Desk Call Center Representative

Senture

Remote

$17.50 - $22.50/hr

Full-time

Re-posted yesterday

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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