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Remote Msp Help Desk Jobs in Oregon (NOW HIRING)

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Treeline

Client IT Engineer

Portland, OR · On-site +1

$60K - $75K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in ... Three or more years in IT support; multi-client or MSP experience strongly preferred * Solid ...

Treeline

Client IT Engineer

Portland, OR · On-site +1

$60K - $75K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in ... Three or more years in IT support; multi-client or MSP experience strongly preferred * Solid ...

Motive

Senior Deal Desk Manager II

OR · On-site +1

... to help build out and manage end-to-end execution of complex deals and streamlined approval ... Remote in PT/MT zones only Ability to work with a Pacific Time (PT) overlap, with a strong ...

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk ... Remote from home work; consistent internet connection required; professional home office with ...

OneSpan

Director, Product Management

OR · On-site +1

$232K - $243K/yr

... in help desk incidents. Market Leadership & Advocacy * Engage with customers, prospects, and ... Remote

PointClickCare

(Canada) Solutions Analyst- Pharmacy

OR · On-site +1

For Remote Roles : If this role is remote, there will be in-office events that will require travel ... help desk ticketing system * Be available to work between 8am ET - 9pm ET on weekdays with ...

Phsorg

EPIC Configuration Analyst - Expert

OR · On-site +1

$100K - $175K/yr

Remote Office Santa Fe, NM 87501 Compensation Pay Range: Minimum Offer $100,152.00 Maximum Offer ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...

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Remote Msp Help Desk information

What is a remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What are the key skills and qualifications needed to thrive as a remote MSP Help Desk technician?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Oregon?

The most popular types of Msp Help Desk jobs in Oregon are:

What are popular job titles related to Remote Msp Help Desk jobs in Oregon?

For Remote Msp Help Desk jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Msp Help Desk jobs in Oregon look for?

The top searched job categories for Remote Msp Help Desk jobs in Oregon are:

What cities in Oregon are hiring for Remote Msp Help Desk jobs?

Cities in Oregon with the most Remote Msp Help Desk job openings:

Remote Msp Help Desk jobs near you

Deal Desk Analyst

Tines

OR • On-site, Remote

$127K/yr

Full-time

Re-posted 28 days ago

Job description

*This is a remote position that must be based in the Pacific time zone.*

The Role

We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This role is the engine of Tines' day to day deal operations. You will turn quotes, order forms, and approvals around quickly and accurately, and act as first line support for our Sales reps, CSMs, and RMs, keeping deals moving and the field unblocked.

You will work with high level direction and own a clearly defined scope, escalating genuinely complex or non standard deals to senior members of the team. It's an ideal role for someone who thrives on responsiveness, accuracy, and high transaction volume, and who wants to build deep quote to cash expertise as Tines modernizes its tooling.

Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets. They are organized and diligent, and an excellent communicator - both verbally and in writing - as you'll be working with a wide array of teams and levels of seniority. Finally, this is a start up, so ideally you're excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity.

What you will be doing:

  • Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
  • Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
  • Support reps. Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure.
  • Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
  • Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
  • Escalate well. Identify complex or non standard deals early and hand them off cleanly to the senior deal desk.
  • Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
  • Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.

What you bring with you:

  • 3-4 years in deal desk, sales operations, or order management within B2B SaaS.
  • Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
  • Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
  • Strong stakeholder service mindset and clear, well structured communication.
  • Understanding of SaaS business models, subscription based pricing, and revenue recognition principles.
  • Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment.
  • A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions.
    • Strong MS Excel/Google Sheets skills (required).

Target Annual Compensation: Base salary of up to $127,000 and a 10% target bonus.

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


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