IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call ... Associate's degree. * Strong troubleshooting and customer service skills. * Experience with ...
Quick apply
IT Service Representative (IT Help Desk) Location: Atlanta, GA Job Type: Full-time | On-call ... Associate's degree. * Strong troubleshooting and customer service skills. * Experience with ...
IT Help Desk Technician II
Atlanta, GA · On-site
The IT Helpdesk Technician will provide advanced support, assist with system administration, and ... Required : • Associates degree in IT, Computer Science, or equivalent experience/certifications ...
IT Help Desk Technician II
Atlanta, GA · On-site
The IT Helpdesk Technician will provide advanced support, assist with system administration, and ... Required : • Associates degree in IT, Computer Science, or equivalent experience/certifications ...
IT Help Desk Technician II
Atlanta, GA · On-site
$50K - $60K/yr
The IT Helpdesk Technician at Atlanta Mission provides advanced support and serves as the ... Associates degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A ...
IT Help Desk Technician II
Atlanta, GA · On-site
$50K - $60K/yr
The IT Helpdesk Technician at Atlanta Mission provides advanced support and serves as the ... Associates degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A ...
IT Help Desk Technician I
Atlanta, GA · On-site
$50K - $55K/yr
Associates degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop) * 0-2 years of helpdesk or technical support experience.
IT Help Desk Technician I
Atlanta, GA · On-site
$50K - $55K/yr
Associates degree in IT, Computer Science, or equivalent experience/certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop) * 0-2 years of helpdesk or technical support experience.
Information Technology Help Desk
$24 - $29/hr
LHH is seeking a dependable and technically skilled IT Help Desk Technician for a fantastic real ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...
Quick apply
Information Technology Help Desk
$24 - $29/hr
LHH is seeking a dependable and technically skilled IT Help Desk Technician for a fantastic real ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...
IT Help Desk Technician
Madison, GA · On-site
Job Summary : bdManagedIT is seeking an entry-level IT Help Desk Technician who will serve as the first line of support for clients. The role involves troubleshooting technical issues and providing ...
New
IT Help Desk Technician
Madison, GA · On-site
Job Summary : bdManagedIT is seeking an entry-level IT Help Desk Technician who will serve as the first line of support for clients. The role involves troubleshooting technical issues and providing ...
New
IT Help Desk Manager
Warner Robins, GA · On-site
Associate degree or higher in information technology or related field; or high school diploma and ... and helpful manner in high stress situations. * Highly organized with attention to detail and ...
Quick apply
IT Help Desk Manager
Warner Robins, GA · On-site
Associate degree or higher in information technology or related field; or high school diploma and ... and helpful manner in high stress situations. * Highly organized with attention to detail and ...
The role will have an impact on all associates by enabling the talent through the provisioning and ... role providing IT helpdesk, service desk or desktop support services. * 5+ years experience ...
The role will have an impact on all associates by enabling the talent through the provisioning and ... role providing IT helpdesk, service desk or desktop support services. * 5+ years experience ...
The role will have an impact on all associates by enabling the talent through the provisioning and ... role providing IT helpdesk, service desk or desktop support services. * 5+ years experience ...
The role will have an impact on all associates by enabling the talent through the provisioning and ... role providing IT helpdesk, service desk or desktop support services. * 5+ years experience ...
IT Help Desk Student Technician
Macon, GA · On-site
$10/hr
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
IT Help Desk Student Technician
Macon, GA · On-site
$10/hr
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
Be Seen First
Information Technology Help Desk Technician
Sandy Springs, GA · On-site
$50K - $60K/yr
Associate degree in Information Technology, Computer Science, or related field -- or equivalent hands-on experience. * 1-2 years of experience in an IT support, help desk, or desktop support role.
Quick apply
Be Seen First
Information Technology Help Desk Technician
Sandy Springs, GA · On-site
$50K - $60K/yr
Associate degree in Information Technology, Computer Science, or related field -- or equivalent hands-on experience. * 1-2 years of experience in an IT support, help desk, or desktop support role.
IT Help Desk Technician (MSP)
Madison, GA · On-site
$18 - $21/hr
IT Help Desk Technician Onsite | Madison, GA | Full-Time Join bdManagedIT as the first line of support for our clients and the first impression of our service team. We're looking for an entry-level ...
Quick apply
IT Help Desk Technician (MSP)
Madison, GA · On-site
$18 - $21/hr
IT Help Desk Technician Onsite | Madison, GA | Full-Time Join bdManagedIT as the first line of support for our clients and the first impression of our service team. We're looking for an entry-level ...
IT Senior Associate
Duluth, GA · On-site
Responsibilities : • Provide on-site IT personnel for our Duluth and Alpharetta offices. • Help ... Associate's degree in Information Technology or a related field preferred. • 2+ years of ...
IT Senior Associate
Duluth, GA · On-site
Responsibilities : • Provide on-site IT personnel for our Duluth and Alpharetta offices. • Help ... Associate's degree in Information Technology or a related field preferred. • 2+ years of ...
Apex Workforce & Talent Foundation is offering an internship for an IT Help Desk Technician Intern based in Atlanta. This role provides hands-on learning in IT support processes and troubleshooting ...
Apex Workforce & Talent Foundation is offering an internship for an IT Help Desk Technician Intern based in Atlanta. This role provides hands-on learning in IT support processes and troubleshooting ...
We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team ... Modern Desktop Administrator Associate Benefits * 3 weeks paid vacation, wellness days, and ...
Quick apply
We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team ... Modern Desktop Administrator Associate Benefits * 3 weeks paid vacation, wellness days, and ...
Helpdesk Associate Tier 1
Norcross, GA · On-site
$18.75 - $25.25/hr
At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day ... to help resolve technical issuesLift, move IT equipment and rearrange work areas for ...
Helpdesk Associate Tier 1
Norcross, GA · On-site
$18.75 - $25.25/hr
At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day ... to help resolve technical issuesLift, move IT equipment and rearrange work areas for ...
Helpdesk Associate Tier 1
Norcross, GA · On-site
$19 - $25.50/hr
At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day ... Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work ...
Helpdesk Associate Tier 1
Norcross, GA · On-site
$19 - $25.50/hr
At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day ... Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work ...
We are seeking an IT Helpdesk Administrator (Contractor) to join the IT Team in our corporate office in Atlanta, GA. This role serves as the primary point of contact for IT issues, ensuring timely ...
We are seeking an IT Helpdesk Administrator (Contractor) to join the IT Team in our corporate office in Atlanta, GA. This role serves as the primary point of contact for IT issues, ensuring timely ...
We are seeking an IT Helpdesk Administrator (Contractor) to join the IT Team in our corporate office in Atlanta, GA. This role serves as the primary point of contact for IT issues, ensuring timely ...
We are seeking an IT Helpdesk Administrator (Contractor) to join the IT Team in our corporate office in Atlanta, GA. This role serves as the primary point of contact for IT issues, ensuring timely ...
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Associate degree in Information Technology, Computer Science, or a related field * Experience ...
Quick apply
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Associate degree in Information Technology, Computer Science, or a related field * Experience ...
It Helpdesk Associate information
What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What are IT Helpdesk Associates?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Georgia? The most popular types of It Helpdesk jobs in Georgia are:
What are popular job titles related to It Helpdesk Associate jobs in Georgia? For It Helpdesk Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Georgia look for? The top searched job categories for It Helpdesk Associate jobs in Georgia are:
What cities in Georgia are hiring for It Helpdesk Associate jobs? Cities in Georgia with the most It Helpdesk Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 3 days ago
Job description
IT Service Representative (IT Help Desk)
Location: Atlanta, GA
Job Type: Full-time | On-call rotation required
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
About Us
Our mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.
Position Summary
As an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.
What You'll Do
- Serve as the first line of IT support for staff via phone, email, and ticketing system.
- Resolve Tier 1 issues (hardware, software, network, applications).
- Track, document, and follow up on support tickets.
- Escalate issues to Tier 2 teams when necessary.
- Provide user training and support on IT equipment and software.
- Participate in 24/7 on-call rotation for emergency support.
What We're Looking For
- High school diploma or equivalent (required).
- 1+ year technical support experience or internship.
- 1 IT certification or 2-year Associate's degree.
- Strong troubleshooting and customer service skills.
- Experience with ticketing systems, MS Office, and remote support tools.
- Excellent communication-able to explain technical issues clearly.
Why Join Us?
- Competitive pay + benefits package.
- Opportunities for career growth and certifications.
- Supportive, mission-driven team environment.
- Make a real impact by helping our care centers deliver better service every day.
Apply today to bring your IT skills to a place where they matter!
Job Posted by ApplicantPro