Proton IT Helpdesk
Atlanta, GA · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by ... associates with the right balance between work and family. We offer a comprehensive benefits ...
Proton IT Helpdesk
Atlanta, GA · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by ... associates with the right balance between work and family. We offer a comprehensive benefits ...
IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...
IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...
IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...
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IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...
IT Helpdesk Technician
Alpharetta, GA · On-site
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining ... Associate degree; or two years of support experience in complex systems software and support; or ...
New
IT Helpdesk Technician
Alpharetta, GA · On-site
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining ... Associate degree; or two years of support experience in complex systems software and support; or ...
New
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining ... Associate degree; or two years of support experience in complex systems software and support; or ...
New
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining ... Associate degree; or two years of support experience in complex systems software and support; or ...
New
IT Service Representative (IT Help Desk)
Atlanta, GA · On-site
$22.50/hr
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation ... year Associate's degree.Strong troubleshooting and customer service skills.Experience with ...
Quick apply
IT Service Representative (IT Help Desk)
Atlanta, GA · On-site
$22.50/hr
IT Service Representative (IT Help Desk)Location: Atlanta, GAJob Type: Full-time | On-call rotation ... year Associate's degree.Strong troubleshooting and customer service skills.Experience with ...
Student Assistant - IT Helpdesk
Atlanta, GA · On-site
$9/hr
Department Information Technology Services Job Summary This is a 19.5 hour per week maximum ... as a few career associate degrees. Approximately 3,400 students are served by more than 200 ...
Student Assistant - IT Helpdesk
Atlanta, GA · On-site
$9/hr
Department Information Technology Services Job Summary This is a 19.5 hour per week maximum ... as a few career associate degrees. Approximately 3,400 students are served by more than 200 ...
IT Helpdesk Specialist- DC
Villa Rica, GA · On-site
Provides support to end users on a variety of technology issues. Identifies, researches, and ... MINIMUM REQUIRED EDUCATION/TRAINING · Associates degree or at least 2 years of experience in the ...
IT Helpdesk Specialist- DC
Villa Rica, GA · On-site
Provides support to end users on a variety of technology issues. Identifies, researches, and ... MINIMUM REQUIRED EDUCATION/TRAINING · Associates degree or at least 2 years of experience in the ...
Your role involves close interaction with associates, IT suppliers, and contractors to resolve ... in IT helpdesk issues, feedback from end users, and the reliability and performance trends of ...
Your role involves close interaction with associates, IT suppliers, and contractors to resolve ... in IT helpdesk issues, feedback from end users, and the reliability and performance trends of ...
Your role involves close interaction with associates, IT suppliers, and contractors to resolve ... in IT helpdesk issues, feedback from end users, and the reliability and performance trends of ...
Your role involves close interaction with associates, IT suppliers, and contractors to resolve ... in IT helpdesk issues, feedback from end users, and the reliability and performance trends of ...
IT Associate
Baxley, GA · On-site
The IT Associate provides frontline help desk support to employees across the organization. This role is responsible for receiving, documenting, troubleshooting, and resolving day-to-day technology ...
IT Associate
Baxley, GA · On-site
The IT Associate provides frontline help desk support to employees across the organization. This role is responsible for receiving, documenting, troubleshooting, and resolving day-to-day technology ...
IT Associate
Baxley, GA · On-site
The IT Associate provides frontline help desk support to employees across the organization. This role is responsible for receiving, documenting, troubleshooting, and resolving day-to-day technology ...
Quick apply
IT Associate
Baxley, GA · On-site
The IT Associate provides frontline help desk support to employees across the organization. This role is responsible for receiving, documenting, troubleshooting, and resolving day-to-day technology ...
IT Help Desk
Norcross, GA · On-site
IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...
IT Help Desk
Norcross, GA · On-site
IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...
IT Help Desk Analyst
Conyers, GA · On-site
Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...
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IT Help Desk Analyst
Conyers, GA · On-site
Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...
IT Help Desk Student Technician
Macon, GA · On-site
$10/hr
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
IT Help Desk Student Technician
Macon, GA · On-site
$10/hr
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
IT Help Desk Student Technician
Macon, GA · On-site
$10/hr
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
IT Help Desk Student Technician
Macon, GA · On-site
$10/hr
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
Information Technology Supervisor: Benjamin Smith Job Title: IT Help Desk Student Technician Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and ...
The role will have an impact on all associates by enabling the talent through the provisioning and ... role providing IT helpdesk, service desk or desktop support services. * 5+ years experience ...
The role will have an impact on all associates by enabling the talent through the provisioning and ... role providing IT helpdesk, service desk or desktop support services. * 5+ years experience ...
Be Seen First
IT Director
Athens, GA · On-site
$65K - $70K/yr
We help our clients get more out of their technology so they can focus on running their business. We're looking for an experienced IT Director to lead our technical team and serve as the operational ...
Quick apply
Be Seen First
IT Director
Athens, GA · On-site
$65K - $70K/yr
We help our clients get more out of their technology so they can focus on running their business. We're looking for an experienced IT Director to lead our technical team and serve as the operational ...
It Helpdesk Associate information
What is an IT Helpdesk Associate?
IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.
What skills and qualifications are needed to be an IT Helpdesk Associate?
To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?
IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.
What is the difference between It Helpdesk Associate vs IT Support Technician?
| Aspect | It Helpdesk Associate | IT Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Helpdesk, call center, on-site support | On-site, remote, or field support |
| Responsibilities | Responding to user issues, troubleshooting basic hardware/software | Diagnosing and resolving hardware/software problems, more technical tasks |
| Industry Usage | Common in corporate and SMBs | Common in corporate, enterprise, and technical support roles |
The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.
What are the most commonly searched types of It Helpdesk jobs in Georgia?
The most popular types of It Helpdesk jobs in Georgia are:
What are popular job titles related to It Helpdesk Associate jobs in Georgia?
For It Helpdesk Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Georgia look for?
The top searched job categories for It Helpdesk Associate jobs in Georgia are:
What cities in Georgia are hiring for It Helpdesk Associate jobs?
Cities in Georgia with the most It Helpdesk Associate job openings:
$50K - $55K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Reynolds and Reynolds rating
8.4
Based on 46 frontline employees who took The Breakroom Quiz
89th of 247 rated software companies
Job description
Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
What Reynolds and Reynolds employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Reynolds and Reynolds
Sourced by ZipRecruiter
Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Dayton, OH, US
Year founded
1866