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It Helpdesk Associate Jobs in Rex, GA (NOW HIRING)

Atlanta Mission

IT Help Desk Technician II

Atlanta, GA · On-site

The IT Helpdesk Technician will provide advanced support, assist with system administration, and ... Required : • Associates degree in IT, Computer Science, or equivalent experience/certifications ...

LHH US

Information Technology Help Desk

Atlanta, GA · On-site

$24 - $29/hr

LHH is seeking a dependable and technically skilled IT Help Desk Technician for a fantastic real ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Trustpoint.One

Be Seen First

Information Technology Help Desk Technician

Sandy Springs, GA · On-site

$50K - $60K/yr

Associate degree in Information Technology, Computer Science, or related field -- or equivalent hands-on experience. * 1-2 years of experience in an IT support, help desk, or desktop support role.

Moore Colson

IT Help Desk Manager

Atlanta, GA

We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team ... Modern Desktop Administrator Associate Benefits * 3 weeks paid vacation, wellness days, and ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day ... to help resolve technical issuesLift, move IT equipment and rearrange work areas for ...

LG

IT Systems Administrator (Contractor)

Atlanta, GA

We are seeking an IT Helpdesk Administrator (Contractor) to join the IT Team in our corporate office in Atlanta, GA. This role serves as the primary point of contact for IT issues, ensuring timely ...

Vitalsearchgroup

IT Support Specialist

Atlanta, GA

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Associate degree in Information Technology, Computer Science, or a related field * Experience ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day ... Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work ...

LG

IT Systems Administrator (Contractor)

Atlanta, GA · On-site

We are seeking an IT Helpdesk Administrator (Contractor) to join the IT Team in our corporate office in Atlanta, GA. This role serves as the primary point of contact for IT issues, ensuring timely ...

Omni Hotels & Resorts

IT Manager

Atlanta, GA · On-site

$91.40K - $112K/yr

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and ... Overview The Information Technology Manager role is responsible for the overall planning ...

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It Helpdesk Associate information

See Rex, GA salary details

$13

$19

$30

How much do it helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk associate in Rex, GA is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What job categories do people searching It Helpdesk Associate jobs in Rex, GA look for? The top searched job categories for It Helpdesk Associate jobs in Rex, GA are:
What cities near Rex, GA are hiring for It Helpdesk Associate jobs? Cities near Rex, GA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you

IT Service Representative (IT Help Desk)

Athena Information Technology

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

IT Service Representative (IT Help Desk)

Location: Atlanta, GA

Job Type: Full-time | On-call rotation required

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

About Us

Our mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.

Position Summary

As an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.

What You'll Do

  • Serve as the first line of IT support for staff via phone, email, and ticketing system.
  • Resolve Tier 1 issues (hardware, software, network, applications).
  • Track, document, and follow up on support tickets.
  • Escalate issues to Tier 2 teams when necessary.
  • Provide user training and support on IT equipment and software.
  • Participate in 24/7 on-call rotation for emergency support.

What We're Looking For

  • High school diploma or equivalent (required).
  • 1+ year technical support experience or internship.
  • 1 IT certification or 2-year Associate's degree.
  • Strong troubleshooting and customer service skills.
  • Experience with ticketing systems, MS Office, and remote support tools.
  • Excellent communication-able to explain technical issues clearly.

Why Join Us?

  • Competitive pay + benefits package.
  • Opportunities for career growth and certifications.
  • Supportive, mission-driven team environment.
  • Make a real impact by helping our care centers deliver better service every day.

Apply today to bring your IT skills to a place where they matter!


Job Posted by ApplicantPro