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It Helpdesk Associate Jobs in Rex, GA (NOW HIRING)

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Position summary The Technical Support Associate, Sr. works under general supervision and is ... Help develop and mentor fellow staff members, in addition to following best practices and ...

Infojini Inc

IT Technician

Decatur, GA

Associate's degree in Computer Science, Information Technology or closely related area from an approved accredited college or university required. Net + certification required Minimum of three (3) ...

Next Step Systems

IT Specialist

Atlanta, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Atlanta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630 ...

Next Step Systems

IT Specialist

Sandy Springs, GA · On-site

We help companies that are looking to hire IT Specialists for jobs in Sandy Springs, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Rex, GA

It Helpdesk Associate information

See Rex, GA salary details

$13

$19

$30

How much do it helpdesk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it helpdesk associate in Rex, GA is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.26 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What job categories do people searching It Helpdesk Associate jobs in Rex, GA look for? The top searched job categories for It Helpdesk Associate jobs in Rex, GA are:
What cities near Rex, GA are hiring for It Helpdesk Associate jobs? Cities near Rex, GA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you

IT Support Specialist (Junior-Mid Level) (OAMD)

BeVera Solutions LLC

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description

Description


About BeVera Solutions, LLC   

BeVera Solutions, LLC is a rapidly growing public health and professional services company that provides innovative solutions to federal and state agencies. Our team supports mission-critical programs through expertise in program management, communications, acquisition, data analytics, and public health initiatives. BeVera's CEO champions a people-first culture where every employee is valued. The company supports this commitment by offering competitive compensation and meaningful, impactful work assignments.  


Recognized as one of Atlanta's Best Places to Work (2024 & 2025) by the Atlanta Business Chronicle, BeVera fosters a culture of integrity, excellence, and collaboration.


Position Overview
BeVera Solutions, LLC is seeking a detail-oriented junior-mid level IT Support Specialist  to provide first- and second-tier technical support for CDC Office of Advanced Molecular Detection (OAMD) users accessing enterprise computing, data, and application platforms. This role serves as a primary helpdesk contact, supports system and application access, maintains user documentation, and escalates complex issues in accordance with established SLAs, while contributing to onboarding, training, and system rollouts in support of federally funded public health operations. This position is based in Atlanta, GA and requires on-site presence three (3) days per week. This position is contingent upon successful contract award to BeVera Solutions, LLC.


NOTE: Position Contingent upon award of contract. This role is part of a pre-award candidate search for an upcoming federal government contract. 


Key Responsibilities

  • Serve as a primary point of contact for technical support requests via the helpdesk system.
  • Triage, track, and resolve Tier 1 and Tier 2 support tickets in accordance with defined SLAs.
  • Assist users with access to computing resources, applications, and software tools.
  • Support account provisioning, permissions management, and software access requests.
  • Maintain user documentation, FAQs, and knowledgebase content.
  • Escalate complex technical issues to senior staff as needed.
  • Provide support during onboarding, training sessions, and system rollouts.

Requirements

  • Associate's or Bachelor's degree in IT, Computer Science, or related field.
  • 2-4 years of experience in technical support or IT helpdesk roles.
  • Familiarity with Linux environments and basic networking concepts.
  • Ability to work onsite in Atlanta, GA three (3) days per week (hybrid schedule). 
  • Strong customer service, communication, and documentation skills.
  • Experience using ticketing and support management systems.

Additional information 

All information will be kept confidential according to EEO guidelines. 


Equal Employment Opportunity Statement 

BeVera Solutions is an Equal Opportunity Employer. Employment decisions are made solely on the basis of merit, qualifications, and business needs. We prohibit discrimination against any applicant or employee based on race, color, religion, sex, national origin, age, United States military veteran status, ancestry, marital status, family structure, medical condition (including genetic information), disability, or any other status protected under applicable federal, state, or local law, provided the essential functions of the job can be performed with or without reasonable accommodation. 

BeVera complies with all applicable federal, state, and local equal employment opportunity laws and maintains a strictly merit-based hiring process consistent with current federal contracting requirements. 

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