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It Helpdesk Associate Jobs in Rex, GA (NOW HIRING)

Academy of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

Fetch Staffing Solutions

IT Generalist

Conyers, GA · On-site

$23 - $25/hr

  • PTO

Fetch Staffing Solutions is filling an IT Generalist with a client in midtown Atlanta on a 6+ month ... Helpdesk ticketing systems, and Azure. * Proficiency with imaging laptop computers 20h2, 21h2,22h2 ...

Academy Of Scholars

IT Technician

Decatur, GA · On-site

We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In this role ... A friendly, reliable, and supportive team member who enjoys helping others, learns quickly, and is ...

CITY OF MABLETON

IT Technician

Mableton, GA · On-site

$25 - $40/hr

The City of Mableton is seeking a motivated and detail-oriented Help Desk Support Technician to ... Escalate unresolved issues to senior IT staff or vendors when necessary. * Support the setup of new ...

New

Kane is Able

IT Support Manager, Help Desk Hybrid

Atlanta, GA · Hybrid

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

HD Supply

Director, Information Technology

Atlanta, GA · On-site

Job Summary Directs and manages the work of associates through management teams that develop, implement, and/or support technology solutions for an enterprise business portfolio. Provides strategic ...

TIER4 GROUP

IT Manager, Collaboration

Atlanta, GA

Administrator Expert, Messaging Administrator Associate, Collaboration Communications Systems Engineer Associate, etc. * Microsoft Certified IT Professional (MCITP) * Scripting experience (including ...

Nexus Cognitive Technologies

Head of IT

Atlanta, GA · On-site

$110 - $150/hr

Maintain accurate asset records and optimize refresh schedules to balance cost and performance. * IT operations * Run day-to-day IT operations, including helpdesk function, escalation management ...

Cox Media Group

IT Engineer - WSB TV

Atlanta, GA

Help document technical processes and workflows IT Support * Provide basic IT support for computers ... An associates degree or training in Broadcast Engineering, Electronics, Information Technology, or ...

Cox Media Group

IT Engineer - WSB TV

Atlanta, GA

Help document technical processes and workflows IT Support * Provide basic IT support for computers ... An associates degree or training in Broadcast Engineering, Electronics, Information Technology, or ...

Acuity Brands, Inc.

IT SOX Compliance Lead

Conyers, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Join Acuity and help us build a safer, smarter, and more resilient future-where your expertise and ...

Acuity Brands

IT SOX Compliance Lead

Conyers, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www ... Join Acuity and help us build a safer, smarter, and more resilient future-where your expertise and ...

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Showing results 41-60

All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Rex, GA

It Helpdesk Associate information

See Rex, GA salary details

$13

$19

$30

How much do it helpdesk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it helpdesk associate in Rex, GA is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.26 per hour, depending on experience, location, and employer.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What job categories do people searching It Helpdesk Associate jobs in Rex, GA look for?

The top searched job categories for It Helpdesk Associate jobs in Rex, GA are:

What cities near Rex, GA are hiring for It Helpdesk Associate jobs?

Cities near Rex, GA with the most It Helpdesk Associate job openings:

It Helpdesk Associate jobs near you

IT Technician

Academy of Scholars

Decatur, GA • On-site

Full-time

Re-posted 21 days ago

Job description

Are you passionate about technology and eager to solve IT challenges while making a
difference in a school community?
We are seeking an enthusiastic Entry-Level IT Technician to join our school's IT team. In
this role, you will support students, teachers, and staff with their technology needs in a
friendly, patient, and professional manner. This is a great opportunity for someone looking
to start or grow their career in IT while contributing to a positive learning environment.
Key Responsibilities
  • Install and set up PC hardware, peripherals, and classroom technology.
  • Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,
  • projectors, smart boards).
  • Install, configure, and manage software according to specifications.
  • Set up and maintain local networks, ensuring connectivity and functionality for school systems.
  • Monitor and maintain network security, backups, and privacy protocols.
  • Provide technical support and prompt troubleshooting for teachers, students, and staff.
  • Assist with technology integration in classrooms and staff training on new systems or applications.
  • Keep accurate records of repairs, system issues, and maintenance activities.
  • Track and maintain hardware/software inventory and IT-related expenses.
  • Recommend IT equipment purchases based on school needs.

Requirements
  • Basic knowledge of computer hardware, operating systems, and networks.
  • Strong problem-solving skills and attention to detail.
  • Calm, patient, and professional demeanor, with the ability to work well with children and educators.
  • Excellent communication and interpersonal skills.
  • Ability to manage time effectively and prioritize tasks in a school setting.
  • Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome).
  • Background check and clearance required for working in an educational environment.
  • CompTIA A+, Microsoft, or similar entry-level certification is a plus but not required.

Who We're Looking For:
A friendly, reliable, and supportive team member who enjoys helping others, learns
quickly, and is committed to maintaining a safe and positive learning environment through
technology support.

Apply