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It Helpdesk Associate Jobs in Macon, GA (NOW HIRING)

Peterbilt of Atlanta

IT Assistant

Jackson, GA · On-site

$16.50 - $22.25/hr

Our competitive 401(k) match, paid holidays, and expanded PTO policy help you plan for the future and enjoy life now. Position Information The IT Assistant will provide reliable support of the ...

Symbotic

Senior IT Specialist

Jackson, GA · On-site

This role is a mix of traditional helpdesk support, site infrastructure maintenance, and warehouse ... Act as liaison between warehouse associates and the WMS Application Support Team by ensuring user ...

Symbotic

Senior IT Specialist

Jackson, GA

This role is a mix of traditional helpdesk support, site infrastructure maintenance, and warehouse ... Act as liaison between warehouse associates and the WMS Application Support Team by ensuring user ...

Symbotic

Senior IT Specialist

Jackson, GA

This role is a mix of traditional helpdesk support, site infrastructure maintenance, and warehouse ... Act as liaison between warehouse associates and the WMS Application Support Team by ensuring user ...

Mercer University

IT Student Worker

Macon, GA · On-site

$11/hr

Answer IT Helpdesk phone and redirect calls as needed. Change and maintain WEPA printer supply levels found throughout the building. Assist with Classroom technology issues. Pay Rate: $11/hr.

Georgia Farm Bureau

IT - Network Engineer I

Macon, GA · Hybrid

Associate (2-year) degree, or 2-4 years combined work experience in information technology field: preferably in network field. * Knowledge of Core Networking functions (Routing, Switching, OSI Model)

Mercer University

IT Student Worker

Macon, GA · On-site

$11/hr

Answer IT Helpdesk phone and redirect calls as needed. Change and maintain WEPA printer supply levels found throughout the building. Assist with Classroom technology issues. Pay Rate: $11/hr.

Mercer University

IT Student Worker

Macon, GA · On-site

$11/hr

Answer IT Helpdesk phone and redirect calls as needed. Change and maintain WEPA printer supply levels found throughout the building. Assist with Classroom technology issues. Pay Rate: $11/hr.

Houston County

IT Office Associate

Warner Robins, GA · On-site

$20.40/hr

... Help Desk system. This position assists in key administrative-related processes of payroll ... The successful candidate will efficiently organize and coordinate for the Houston IT team to ...

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It Helpdesk Associate information

See Macon, GA salary details

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$31

How much do it helpdesk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk associate in Macon, GA is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Macon, GA? The most popular types of It Helpdesk jobs in Macon, GA are:
What are popular job titles related to It Helpdesk Associate jobs in Macon, GA? For It Helpdesk Associate jobs in Macon, GA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Associate jobs in Macon, GA look for? The top searched job categories for It Helpdesk Associate jobs in Macon, GA are:
What cities near Macon, GA are hiring for It Helpdesk Associate jobs? Cities near Macon, GA with the most It Helpdesk Associate job openings:
It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Macon, GA as of May 2026, with employment types broken down into 3% Full Time, 91% Part Time, 3% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $42,820 per year, or $20.6 per hour.

IT Help Desk Manager

Leader Communications Inc

Warner Robins, GA • On-site

Full-time

Posted 16 days ago

Job description

Position Summary

LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems.



Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

  • Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.
  • Maintain and troubleshoot business line applications which could include remote installation or redeployment of software.
  • Install and maintain the following products, as directed: Cisco AnyConnect, Cisco WebEx, Microsoft including Office, Bit Locker, etc.
  • Provide technical support over the phone and/or via email.
  • Implement solutions based on client needs, such as ensuring that all hardware and software work properly is installed or deleted as needed.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data when/if possible.
  • Meet customer needs and ensure customer satisfaction.
  • Use standard operational procedure documentation to assist customers. Work with team members to establish and maintain documentation.
  • Escalate process and policy issues as needed.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • Associate degree or higher in information technology or related field; or high school diploma and relevant information technology certification(s)/training/years of experience in place of degree.
  • 5-10 years of supervisory in information technology environment.
  • Must be able to pass federal background investigation and obtain a Public Trust.

Skill & Certification Requirements

  • Technical experience with current network hardware, protocols, and standards.
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Excellent troubleshooting skills.
  • Proficiency in Word, Excel, Outlook, database management.
  • Exceptional customer service and interpersonal skills with the ability to communicate effectively, both verbally and in writing with end users in a pleasant and helpful manner in high stress situations.
  • Highly organized with attention to detail and accuracy, and the ability to effectively troubleshoot and prioritize meeting multiple deadlines/priorities.
  • Experience working in a team-oriented, collaborative environment.
  • LCI is an Equal Opportunity Employer/ Veterans/ Disabled

If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.