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Remote Helpdesk Jobs in Macon, GA (NOW HIRING)

Remote Insurance Agent

Warner Robins, GA ยท Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... About the Company We're a national financial services organization helping families achieve ...

Remote Insurance Agent

Macon, GA ยท Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... About the Company We're a national financial services organization helping families achieve ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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Remote Helpdesk information

See Macon, GA salary details

$12

$22

$32

How much do remote helpdesk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote helpdesk in Macon, GA is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the most commonly searched types of Helpdesk jobs in Macon, GA?

The most popular types of Helpdesk jobs in Macon, GA are:

What are popular job titles related to Remote Helpdesk jobs in Macon, GA?

For Remote Helpdesk jobs in Macon, GA, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk jobs in Macon, GA look for?

The top searched job categories for Remote Helpdesk jobs in Macon, GA are:

What cities near Macon, GA are hiring for Remote Helpdesk jobs?

Cities near Macon, GA with the most Remote Helpdesk job openings:

Infographic showing various Remote Helpdesk job openings in Macon, GA as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $46,183 per year, or $22.2 per hour.

Fully Licensed Mental Health Counselor - Remote Position with Helping Hands Counseling

Helping Hands Counseling

Macon, GA โ€ข Remote

Full-time

Posted 18 hours ago

Posted today


Job description

Position Overview

Helping Hands Counseling is seeking a dedicated and passionate Licensed Mental Health Therapist (LMFT, LPC, LCSW) for a full-time remote position. As a vital member of our team, you will deliver compassionate mental health care and support to individuals seeking improvement in their mental well-being. This role not only offers the opportunity to work on your own terms but also provides competitive compensation in line with your experience and commitment.

About the Organization

Helping Hands Counseling is a community health clinic committed to providing accessible and quality mental health services. Located in Macon, Georgia, we dedicate ourselves to addressing the mental wellness needs of our diverse client population. Our mission is to empower individuals through tailored therapy that fosters skills for a better quality of life. We pride ourselves on our supportive work environment that encourages professional growth and client-focused outcomes.

Work Environment

In this fully remote position, you will have the flexibility to work from the comfort of your home or any other location of your choice. Our team operates within a digital framework that promotes seamless communication and case management. You will have access to an easy-to-use therapist platform that consolidates all the tools required for your daily tasks while minimizing administrative burdens. With a supportive onboarding process that can get you seeing clients in as little as 1-3 days, we make the transition to remote work smooth and efficient.

Key Responsibilities
  • Conduct ethical and compassionate individual mental health counseling sessions via video chat, ensuring a safe and supportive environment for clients.
  • Embrace solution-based treatment modalities to provide effective therapeutic interventions tailored to each clientโ€™s unique needs.
  • Develop comprehensive and personalized treatment plans, outlining clear goals and strategies to facilitate the clientโ€™s journey toward improved mental health.
  • Help clients gain insights into their feelings, experiences, and interpersonal relationships, enhancing their self-awareness and coping skills.
  • Continuously monitor client progress and adapt treatment plans as necessary, fostering a transparent and collaborative therapeutic relationship.
Patient Population / Client Focus

You will primarily work with stable, low-acuity adults who are seeking assistance for a range of mental health issues. Our focus is on providing services that meet clients where they are, empowering them to achieve personal growth and emotional well-being. The diverse clientele benefits from your expertise, and you will play a crucial role in helping them navigate their mental health challenges.

Qualifications
  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • Must hold a full, unrestricted license to practice independently without supervision, such as LMFT, LPC, or LCSW.
  • No limited or provisional licenses; candidates must not have any disciplinary actions against their professional licensing.
  • Exceptional interpersonal skills coupled with a compassionate and empathetic approach to therapy.
  • Proficiency in using technology and a strong commitment to computer literacy.
Preferred Experience

While a minimum of 2 years of relevant experience is required, those with additional experience in therapeutic settings or specialized knowledge in specific populations or disorders are encouraged to apply.

Compensation and Benefits

The annual salary range for this position is between USD 90,000 and 110,000, depending on your schedule and billed hours. Additionally, you will receive:

  • A competitive sign-on bonus to welcome you to our team.
  • Weekly direct deposit of salaries for financial convenience.
  • A monthly healthcare stipend for full-time counselors, enhancing your overall compensation package.
Career Growth Opportunities

Working at Helping Hands Counseling not only offers immediate employment benefits but also opens doors for your professional development. We are committed to fostering your growth within the mental health field, offering ongoing training and access to valuable resources that enhance your clinical skills. You will have opportunities to specialize further and take on new responsibilities as you advance in your career.

Why Join Our Team

If you are a fully licensed therapist looking for a rewarding opportunity that emphasizes work-life balance and professional fulfillment, Helping Hands Counseling is the place for you. With unlimited client referrals aligned with your specialty and minimal paperwork requirements, you can focus entirely on what you do best โ€“ providing exceptional care to your clients. You can also maintain any existing job without conflicting commitments, making this a perfect role for both seasoned and emerging professionals in the mental health sphere.

Application Information

If you are ready to make a real difference in the lives of individuals seeking mental health support, apply now with your resume. We are excited to potentially welcome you into our community of dedicated professionals who are driven by compassion and excellence in mental health care!