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Remote Desktop Technician Jobs in Macon, GA (NOW HIRING)

Accelecom

Field Services Field Technician

Macon, GA · On-site +1

Field Services Technician/Field OPS Location: Macon/Savannah, GA Reports To: Director of OSP Employment Type: Full-Time Summary: As a Telecommunications Technician, you will play a crucial role in ...

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See Macon, GA salary details

$13

$22

$31

How much do remote desktop technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop technician in Macon, GA is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.75 per hour, depending on experience, location, and employer.

What is a Remote Desktop Technician job?

A Remote Desktop Technician is an IT support professional responsible for troubleshooting and resolving technical issues related to remote desktop connections. They assist users with software installations, network connectivity, security concerns, and performance issues on remote systems. Using remote access tools, they diagnose and fix problems without needing to be physically present. This role requires strong problem-solving skills, knowledge of operating systems, and familiarity with remote desktop protocols.

What are the key skills and qualifications needed to thrive in the Remote Desktop Technician position, and why are they important?

To excel as a Remote Desktop Technician, you need a solid understanding of computer hardware, network troubleshooting, and remote support protocols, often backed by an associate degree in IT or a related field. Familiarity with remote desktop software (such as TeamViewer, Remote Desktop Services, or LogMeIn), ticketing systems, and certifications like CompTIA A+ or Microsoft MCP are common requirements. Outstanding problem-solving abilities, clear communication, and patience with users are essential soft skills in this role. These qualifications ensure efficient technical support, high user satisfaction, and minimized downtime for the organizations you support.

What are some common challenges Remote Desktop Technicians face in their daily work?

Remote Desktop Technicians frequently encounter challenges such as resolving issues without physical access to devices, handling a high volume of support requests, and communicating technical solutions to non-technical users. Additionally, they may have to quickly adapt to different operating systems, software environments, or unique client setups. Strong troubleshooting skills, patience, and effective communication are key to overcoming these obstacles and ensuring users get prompt, effective resolutions. Being proactive and maintaining thorough documentation also help technicians succeed in fast-paced, remote support environments.
More about Remote Desktop Technician jobs
What are popular job titles related to Remote Desktop Technician jobs in Macon, GA? For Remote Desktop Technician jobs in Macon, GA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Technician jobs in Macon, GA look for? The top searched job categories for Remote Desktop Technician jobs in Macon, GA are:
What cities near Macon, GA are hiring for Remote Desktop Technician jobs? Cities near Macon, GA with the most Remote Desktop Technician job openings:
Remote Desktop Technician jobs near you
Infographic showing various Remote Desktop Technician job openings in Macon, GA as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% Remote job distribution, with an average salary of $45,811 per year, or $22 per hour.
Field Services Field Technician

Field Services Field Technician

Accelecom

Macon, GA • On-site, Remote

Full-time

Posted 22 days ago

Job description

Job Description: Field Services
Position Title: Field Services Technician/Field OPS
Location: Macon/Savannah, GA
Reports To: Director of OSP
Employment Type: Full-Time
Summary:
As a Telecommunications Technician, you will play a crucial role in the installation, maintenance, repair, and emergency restoration of telecommunications infrastructure, focusing on Inside Plant (ISP), Outside Plant (OSP), IP, and SONET electronics. You will be responsible for ensuring the integrity and functionality of a statewide fiber optic network, encompassing various network elements and equipment. This position requires availability for on-call duty, statewide and occasional overnight travel, and adherence to a 24 x 365 Operations and Maintenance (O&M) environment.
Responsibilities:
  • Install, maintain, and repair SONET-based and IP-based equipment.
  • Deploy and maintain fiber optic infrastructure inside and outside plants, including cable installation and connectivity.
  • Utilize standardized tests to gather data on fiber optic cable plant, SONET equipment, IP equipment, and other voice/data/video equipment to ensure network integrity.
  • Analyze, recommend, and implement network and operational improvements, including methods and procedures, software updates, and firmware updates.
  • Maintain accurate network documentation and activity records.
  • Troubleshoot, isolate, and repair or recommend solutions for customer and core network problems.
  • Track chronic problems and resolve them in collaboration with Network Engineering and customers.

Skills and Abilities:
  • Ability to analyze and isolate IP and SONET network problems and effectively communicate them to internal and external stakeholders.
  • Strong verbal and written communication skills for interfacing with customers, internal personnel, and vendors.
  • Proficiency in network protocol concepts including SDH/SONET, DS3, DS1, and IP in various environments such as Lucent, Movaz, Juniper, Fujitsu, and Cisco.
  • Proficiency in SONET and IP electronics and photonics.
  • Experience with fiber plant including fusion and mechanical splicing, and fiber cable trouble isolation.
  • Familiarity with routing protocols (RIP, OSPF, I/EBGP) and OSI layers 2, 3, and 4 switching concepts.
  • Excellent organizational skills with attention to detail and the ability to manage multiple tasks in a high-stress environment.
  • Ability to operate standard office machinery, automobiles, and perform automobile travel.

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