ZipRecruiter

Log In

2

Remote Desktop Technician Jobs (NOW HIRING)

GCI

Desktop Technician I (Future Opening)

Anchorage, AK · On-site +1

$20.75 - $26.25/hr

GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system ...

GTN Technical Staffing

Be Seen First

100% Remote - Windows Desktop Support

Nashville, TN · Remote

$22 - $23/hr

This 100% remote role as a Windows Desktop Support technician involves providing essential assistance to users by resolving basic desktop issues within a collaborative support team. The position ...

New

NTT DATA Services

Sr. Desktop Technician

Fairview, OR · On-site +1

$33.78/hr

We are currently seeking a Sr. Desktop Technician to join our team in Fairview, Oregon (US-OR ... The starting pay range for this remote role is $ 27/hour - $33.78/hour. This range reflects the ...

New

NTT DATA Services

Sr. Desktop Technician

Fairview, OR · On-site +1

$33.78/hr

We are currently seeking a Sr. Desktop Technician to join our team in Fairview, Oregon (US-OR ... The starting pay range for this remote role is $ 27/hour - $33.78/hour. This range reflects the ...

Noblesoft Technologies

Desktop Support

Melbourne, FL · Remote

$20.75 - $26.25/hr

Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience necessary * Expert in handling Office Applications i.e Outlook ,MS Teams , Zoom Conferencing

Georgia IT Inc

Desktop Support Technician Remote to start

$20.75 - $26.25/hr

Desktop Support Technician - Remote To Start Location: Denver, CO or Texas Position Type: 06 Months Plus Contract Rate: DOE Start Date: ASAP US Citizens and Green Cards, GC-EAD, TN VISA Accepted.

NTT DATA Services

Desktop Support Technician

Wallingford, CT · On-site +1

$56K - $84K/yr

The Desktop Support Technician will be responsible for the on-site integration of company and multi ... On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and ...

Servbank

Desktop Support Technician

$49K - $64K/yr

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. ... This position is designated as remote; however, if you reside within a 50-mile radius of one of our ...

NTT DATA Services

Desktop Support Technician

Wallingford, CT · On-site +1

$56K - $84K/yr

The Desktop Support Technician will be responsible for the on-site integration of company and multi ... On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and ...

Follett Software, LLC

Desktop Support Technician

Mchenry, IL · On-site +1

$20 - $25.25/hr

POSITION SUMMARY We are looking for a Desktop Support Technician to join our team in McHenry, IL ... The person in this role will support employees across in-office, remote, and global environments ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · Remote

$20.50 - $27.75/hr

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate ... Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Varsity Technologies

Helpdesk Technician

Los Angeles, CA · On-site +1

$21.50 - $29/hr

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The ideal candidate ... Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen ...

next page

Showing results 1-20

All JobsRemote Desktop Technician Jobs

Remote Desktop Technician information

See salary details

$13

$22

$32

How much do remote desktop technician jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote desktop technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are some common challenges Remote Desktop Technicians face in their daily work?

Remote Desktop Technicians frequently encounter challenges such as resolving issues without physical access to devices, handling a high volume of support requests, and communicating technical solutions to non-technical users. Additionally, they may have to quickly adapt to different operating systems, software environments, or unique client setups. Strong troubleshooting skills, patience, and effective communication are key to overcoming these obstacles and ensuring users get prompt, effective resolutions. Being proactive and maintaining thorough documentation also help technicians succeed in fast-paced, remote support environments.

What are the key skills and qualifications needed to thrive in the Remote Desktop Technician position, and why are they important?

To excel as a Remote Desktop Technician, you need a solid understanding of computer hardware, network troubleshooting, and remote support protocols, often backed by an associate degree in IT or a related field. Familiarity with remote desktop software (such as TeamViewer, Remote Desktop Services, or LogMeIn), ticketing systems, and certifications like CompTIA A+ or Microsoft MCP are common requirements. Outstanding problem-solving abilities, clear communication, and patience with users are essential soft skills in this role. These qualifications ensure efficient technical support, high user satisfaction, and minimized downtime for the organizations you support.

What is a Remote Desktop Technician job?

A Remote Desktop Technician is an IT support professional responsible for troubleshooting and resolving technical issues related to remote desktop connections. They assist users with software installations, network connectivity, security concerns, and performance issues on remote systems. Using remote access tools, they diagnose and fix problems without needing to be physically present. This role requires strong problem-solving skills, knowledge of operating systems, and familiarity with remote desktop protocols.

More about Remote Desktop Technician jobs
What cities are hiring for Remote Desktop Technician jobs? Cities with the most Remote Desktop Technician job openings:
What are the most commonly searched types of Desktop Technician jobs? The most popular types of Desktop Technician jobs are:
What states have the most Remote Desktop Technician jobs? States with the most job openings for Remote Desktop Technician jobs include:
What job categories do people searching Remote Desktop Technician jobs look for? The top searched job categories for Remote Desktop Technician jobs are:
Remote Desktop Technician jobs near you
Infographic showing various Remote Desktop Technician job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Desktop Technician I (Future Opening)

Desktop Technician I (Future Opening)

GCI

Anchorage, AK • On-site, Remote

$20.75 - $26.25/hr

Full-time

Posted 19 days ago

Job description


GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures.
COMPETENCIES:
  • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base.
  • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
  • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
  • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
  • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential.
  • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
  • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers.
  • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
    • Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers.
    • Excellent documentation and organizational skills.
    • Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person.
  • Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems.
  • Apple OS and iOS app support, upgrades, and general troubleshooting.
  • Utilizing JAMF environment to include installations, configurations, and recovery solutions.
  • Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment.
  • Setup and configure local and network-attached devices.
  • Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software.
  • Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs.

Level Definition
Position Title: Desktop Technician I
Grade: T05
Additional Job Requirements:
This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues.
  • Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues.
  • Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter.
  • Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed.
  • Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones.
  • Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories.
  • Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages.

Minimum Qualifications:
Required:
  • High School diploma or equivalent.
  • Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications.

Preferred:
  • Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related.
  • Telecommunications experience.
  • CompTIA A+ or CompTIA Network+
  • ITIL Foundations/ACSP/MCP/MCDST/HDI-DST
  • Other telecom industry or job specific certifications.
Required at ALL Levels
DRIVING REQUIREMENTS:
  • This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
  • Work is primarily sedentary, requiring daily routine computer usage.
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
  • Ability to accurately communicate information and ideas to others effectively.
  • Physical agility and effort sufficient to perform job duties safely and effectively.
  • Ability to make valid judgments and decisions.
  • Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
  • Must work well in a team environment and be able to work with a diverse group of people and customers.
  • Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Apply