Proton IT Helpdesk
Jacksonville, FL · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk Technician
Miami, FL · On-site
We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...
IT Helpdesk Technician
Miami, FL · On-site
We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...
IT Helpdesk Technician
Miami, FL · On-site
We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...
Quick apply
IT Helpdesk Technician
Miami, FL · On-site
We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Analyst
Orlando, FL · On-site
Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our ...
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IT Helpdesk Analyst
Orlando, FL · On-site
Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. This position is expected to be 100% onsite in Cape Canaveral.
IT Helpdesk Technician
Cape Canaveral, FL · On-site
Job Summary The IT Helpdesk Technician installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. This position is expected to be 100% onsite in Cape Canaveral.
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
As a Help Desk Technician, you will support smooth IT operations by resolving technical issues and assisting end users across the organization. This role requires strong troubleshooting skills ...
IT Helpdesk Clerk
Miami, FL · On-site
Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...
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IT Helpdesk Clerk
Miami, FL · On-site
Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets ...
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
Posted today
Quick apply
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
Posted today
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
Posted today
Quick apply
IT Helpdesk Specialist - Level 2
Fort Lauderdale, FL · On-site
$50K - $65K/yr
About the Role AVLA.net is a client-facing Managed Service Provider (MSP) looking for a skilled IT Helpdesk Specialist - Level 2 to join our growing team! In this role, you'll be the go-to expert for ...
Posted today
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
Quick apply
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
IT Helpdesk Administrator II
Jacksonville, FL · On-site
$65K - $75K/yr
FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the ...
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
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IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
Quick apply
IT Helpdesk Specialist (Tier 1 / Tier 2)
Gainesville, FL · On-site
$22 - $24/hr
IT Helpdesk Specialist (Tier 1 / Tier 2) Job Summary The IT Helpdesk Specialist (Tier 1 / Tier 2) provides frontline and escalated technical support for OASIS employees across the states we serve.
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Quick apply
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Help Desk Tier 1 - Bilingual
Doral, FL · On-site
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
IT Help Desk Tier 1 - Bilingual
Doral, FL · On-site
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
It Helpdesk information
See Florida salary details
$9.52 - $10.96
2% of jobs
$10.96 - $12.39
6% of jobs
$12.39 - $13.83
12% of jobs
$14.24 is the 25th percentile. Wages below this are outliers.
$13.83 - $15.27
17% of jobs
The median wage is $16.42 / hr.
$15.27 - $16.71
16% of jobs
$16.71 - $18.14
16% of jobs
$18.86 is the 75th percentile. Wages above this are outliers.
$18.14 - $19.58
12% of jobs
$19.58 - $21.02
7% of jobs
$21.02 - $22.45
6% of jobs
$22.45 - $23.89
3% of jobs
$23.89 - $25.33
2% of jobs
$9
$17
$25
How much do it helpdesk jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for it helpdesk in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.
What is an IT Helpdesk professional?
IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.
What skills and qualifications are needed to thrive as an IT Helpdesk professional?
To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.
What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?
IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.
What is the difference between It Helpdesk vs Technical Support Specialist?
| Aspect | It Helpdesk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA (optional) |
| Work Environment | Helpdesk ticketing systems, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT departments, MSPs, corporate support | IT companies, tech vendors, corporate support |
Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.
How hard is it helpdesk to get a helpdesk job?
Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.
Is IT Helpdesk a good career?
IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.
What does an IT Helpdesk do?
An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
What are the most commonly searched types of It Helpdesk jobs in Florida?
The most popular types of It Helpdesk jobs in Florida are:
What are popular job titles related to It Helpdesk jobs in Florida?
For It Helpdesk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Florida look for?
The top searched job categories for It Helpdesk jobs in Florida are:
What cities in Florida are hiring for It Helpdesk jobs?
Cities in Florida with the most It Helpdesk job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Reynolds and Reynolds rating
8.4
Based on 46 frontline employees who took The Breakroom Quiz
88th of 244 rated software companies
Job description
Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
What Reynolds and Reynolds employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Reynolds and Reynolds
Sourced by ZipRecruiter
Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Dayton, OH, US
Year founded
1866