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Senior Service Desk Jobs in Florida (NOW HIRING)

Occam Solutions

Sr Service Desk Technician

Tampa, FL

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is ...

Occam Solutions

Sr Service Desk Technician

Tampa, FL · On-site

$60K/yr

The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is ...

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

... Desk Lead, Senior Service Desk, or IT Team Lead role • Experience working in enterprise IT environments (law offices, accounting firms, financial services, or large corporations) • Strong ...

Occam Solutions

Jr Service Desk Technician

Tampa, FL

The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly ... Incident trending and prioritization and documenting and communicating those findings with senior ...

Occam Solutions

Jr Service Desk Technician

Tampa, FL · On-site

The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly ... Incident trending and prioritization and documenting and communicating those findings with senior ...

NinjaOne

Service Desk Technician

Tampa, FL · On-site

About the Role We are seeking a motivated Service Desk Technician to join our growing IT department ... Collaborate with senior technicians and administrators, you will gain hands-on experience with ...

Endurion

Service Desk Technician-FL

Tampa, FL · On-site

... communication with senior personnel. This position requires strong technical aptitude ... The Service Desk Technician ensures timely issue resolution, accurate documentation, and ...

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Senior Service Desk information

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Florida?

The most popular types of Service Desk jobs in Florida are:

What are popular job titles related to Senior Service Desk jobs in Florida?

For Senior Service Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Florida look for?

The top searched job categories for Senior Service Desk jobs in Florida are:

What cities in Florida are hiring for Senior Service Desk jobs?

Cities in Florida with the most Senior Service Desk job openings:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Sr Service Desk Technician

Occam Solutions

Tampa, FL

$60K/yr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Interface directly with end-users to troubleshoot and resolve hardware, software, network, and application issues.

  • Document, track, and report technical problems and work orders using the Remedy database system, and modify user accounts via Active Directory.

  • Provide VIP support to USSOCOM executive users, escalate incidents to appropriate teams, and perform incident management functions such as trending and prioritization.

Job description

Occam Solutions is looking for a Senior Service Desk Technician, AFB MacDill. The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Will be required to work rotating shift schedules to include nights, weekends, and holidays. This includes 24-hour shift work, surge weekends and SCIF work as well.


Salary: $60,000 yearly.


Specific Responsibilities: Senior Service Desk Technicians (SSDTs) must be able to clearly communicate via phone, portals and instant messaging with end users and technicians. These technicians must have extensive experience troubleshooting core services (file, e-mail, print, web, portal and transport), and be able to mentor lower level technicians to become experts within these areas. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team. SSDTs must be qualified to perform the following functions:


Senior technician will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.

Serve as the initial point of contact for resolution of desktop/laptop/mobile related problems in a 70,000+ customer enterprise.

Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.

Will be required to provide VIP level support to USSOCOM executive level users and their staff.

Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.

Modify, create, and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world.

Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

Ability to install, maintain and troubleshoot server, network, system and application issues.

Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Must be proficient with Dameware, RDP and Terminal Services.

Will be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.

May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.

Perform other duties as required.

Minimum Required Qualifications:

Five Years relevant IT/Service Desk Experience

Must have DoD 8570 IAT Level Icertification.

Must be able to maintain DoD 8570 IAT Level Icertification via continuing education requirements or re certification.

Must possess current TS/SCI


Preferred Qualifications:

DoD 8570 IAT Level IIcertification.

Special Operations Force experience.

Apply