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Msp Help Desk Jobs in Florida (NOW HIRING)

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

Job Title: MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk Coordinator Job Type: Permanent, full-time position Job Location: Plant City, FL with ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Computer Point

Be Seen First

IT Help Desk / On-Site Technician (Tier II)

Jacksonville, FL · On-site

$45K - $60K/yr

Qualifications: * 2+ years of Help Desk experience ... Candidates must have previous MSP experience. * Cloud experience * Experience with Microsoft Window ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ... MSP experience strongly preferred * IT documentation discipline Performance Expectations * SLA ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ... MSP experience strongly preferred * IT documentation discipline Performance Expectations * SLA ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ... MSP experience strongly preferred * IT documentation discipline Performance Expectations * SLA ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Core Responsibilities 1. Service Desk Operations * Respond to client tickets via RMM, PSA, email ... MSP experience strongly preferred * IT documentation discipline Performance Expectations * SLA ...

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Msp Help Desk information

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.

What are the most commonly searched types of Msp Help Desk jobs in Florida?

The most popular types of Msp Help Desk jobs in Florida are:

What are popular job titles related to Msp Help Desk jobs in Florida?

For Msp Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Msp Help Desk jobs in Florida look for?

The top searched job categories for Msp Help Desk jobs in Florida are:

What cities in Florida are hiring for Msp Help Desk jobs?

Cities in Florida with the most Msp Help Desk job openings:

Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

MSP Help Desk Technician II

ACTS360

Plant City, FL • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title: MSP Help Desk Technician 2
Department: Operations / Help Desk Services
Reports To: Service Desk Coordinator
Job Type: Permanent, full-time position
Job Location: Plant City, FL with opportunities for hybrid work policy
Pay Details: Starting at $50,000.00 plus bonuses for certificate completion
ACTS360 is looking for a dedicated MSP Help Desk Technician II to join our team. In this intermediate-level position, you will be the second level of technical assistance to our valued clients. You will provide advanced support for all relevant technologies to include a wide variety of software, hardware, and network systems, as well as top-notch customer service.
To be great at this role, you must be willing to pursue and pass intermediate level IT certificates such as the Microsoft Azure Administrator Associate, Google Professional Chrome Enterprise Administrator, WatchGuard Network Security Essentials, or Cisco Certified Network Associate.
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.
Responsibilities
  • Active participation in the Help Desk 2 phone queue
  • Provide second-level contact to end users in a clear and professional manner
  • Receive and address escalated tickets from Help Desk Technician 1s
  • Participate in project activities
  • Identify and redirect urgent tickets to the appropriate resources
  • Work through assigned tickets and enter appropriate time entries
  • Troubleshoot and resolve end user or infrastructure technical issues
  • Demonstrate advanced knowledge of workstation and servers
  • Demonstrate advanced knowledge of networks and network equipment
  • Demonstrate advanced knowledge of application and Cloud-based services
  • Follow up with customers and see problems through to resolution
  • Ensure proper recording, documentation, and closure of ticket information
  • Maintain awareness of ongoing issues and be proactive in customer notification
  • Recommend modifications or improvements to client environments
  • Preserve and grow your knowledge of Help Desk procedures, products, and services
  • Onsite dispatching as needed or directed
  • Active participation in the On Call rotation

Requirements
  • Strong written and verbal communication skills.
  • Basic understanding of computer systems, networks, and troubleshooting techniques.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a passion for helping others.
  • Ability to lift and install IT equipment.
  • Must be authorized to work in the United States.
  • In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Preferred Qualifications
  • Experience working in an MSP environment
  • Working knowledge of ConnectWise Manage PSA
  • Working knowledge of NinjaRMM
  • Familiarity with Microsoft ecosystems including Windows OS, Windows Domain, Office Suite, and Office 365
  • Familiarity with WatchGuard, Cisco Meraki, and Ubiquiti Unifi networks and network devices
  • Completion of relevant certifications such as CompTIA, Microsoft Certified, or similar

Please Note: Applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) and Matching
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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