ZipRecruiter

Log In

1

Assistant Msp Help Desk Jobs in Florida (NOW HIRING)

ACTS360

MSP Help Desk Technician II

Plant City, FL · On-site

$50K/yr

Job Title: MSP Help Desk Technician 2 Department: Operations / Help Desk Services Reports To: Service Desk Coordinator Job Type: Permanent, full-time position Job Location: Plant City, FL with ...

New

TrovaSearch

Help Desk Supervisor

Orlando, FL

Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or technical support experience. * Relevant certifications (e.g., CompTIA Network+ or Security+, Microsoft ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... Assist with onboarding and offboarding of employees, including setting up accounts, email, and ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Escalate complex issues to senior technicians or other IT staff as needed * Assist with the ...

Robert Half

Help Desk Technician

Brandon, FL · On-site

$18.25 - $24.50/hr

We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida ... Provide onsite support when required and participate in the rotating on-call schedule to assist ...

New

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with ...

Bakerly LLC

Help Desk Technician

Coral Gables, FL

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

Bakerly Barn

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

Bakerly

Help Desk Technician

Coral Gables, FL · On-site

$19.25 - $25.75/hr

The Help Desk Technician is Bakerly's entry point into the IT department, providing front-line ... * Assist the IT Administrator and Sr. IT Administrator with device setup and basic hardware ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Help Desk Technician Department: Information TechnologyDirect Supervisor: Sr. Systems ... User Management, Active Directory, identify password related issues and provide resolution * Assist ...

next page

Showing results 1-20

All JobsMsp Help Desk JobsAssistant Msp Help Desk JobsAssistant Msp Help Desk Jobs in Florida

Assistant Msp Help Desk information

What are the roles of an Assistant MSP Help Desk technician?

Assistant MSP Help Desk roles are entry-level positions within a Managed Service Provider (MSP) organization, focused on supporting end-users and clients with their IT issues. These professionals handle tasks such as troubleshooting technical problems, answering support tickets, and escalating complex issues to higher-level technicians. They play a critical role in maintaining client satisfaction by providing timely and effective IT support. Additionally, they may assist with routine maintenance, software installations, and documentation of support activities.

What skills and qualifications are needed to thrive as an Assistant MSP Help Desk technician?

To thrive as an Assistant MSP Help Desk technician, you generally need a solid understanding of computer hardware, networking basics, and troubleshooting, often supported by an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and standard office software is typically required. Strong communication, patience, and problem-solving abilities are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining client satisfaction, and supporting the smooth operation of managed IT services.

What are common challenges faced by an Assistant MSP Help Desk technician, and how can they be managed effectively?

Assistant MSP Help Desk technicians often encounter the challenge of managing multiple support tickets with varying levels of urgency, all while maintaining high customer satisfaction. Balancing these priorities requires strong organizational skills, effective time management, and clear communication with both clients and team members. Additionally, staying updated with the latest technology trends and troubleshooting methods is crucial, as the IT landscape evolves rapidly. Proactively seeking mentorship from senior technicians and participating in regular training sessions can help overcome these challenges and support career growth within the MSP environment.

What is the difference between Assistant Msp Help Desk vs Help Desk Technician?

AspectAssistant Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (commonly required)
Work EnvironmentManaged Service Provider (MSP) settings, remote and on-site supportCorporate or IT support centers, remote and on-site support
ResponsibilitiesBasic troubleshooting, client communication, ticket managementTechnical issue diagnosis, hardware/software support, escalation

The Assistant Msp Help Desk typically handles initial client support and basic troubleshooting within MSP environments, often focusing on customer communication and ticket management. Help Desk Technicians perform more technical diagnosis and resolve a broader range of IT issues. While both roles require similar certifications and work in support settings, the Help Desk Technician usually has more technical responsibilities.

What are the most commonly searched types of Msp Help Desk jobs in Florida?

The most popular types of Msp Help Desk jobs in Florida are:

What cities in Florida are hiring for Assistant Msp Help Desk jobs?

Cities in Florida with the most Assistant Msp Help Desk job openings:

Assistant Msp Help Desk jobs near you

MSP Help Desk Technician II

Plant City, FL • On-site

ACTS360
IT Services • 11 - 50 employees
Learn more about ACTS360external

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Job Title: MSP Help Desk Technician 2
Department: Operations / Help Desk Services
Reports To: Service Desk Coordinator
Job Type: Permanent, full-time position
Job Location: Plant City, FL with opportunities for hybrid work policy
Pay Details: Starting at $50,000.00 plus bonuses for certificate completion
ACTS360 is looking for a dedicated MSP Help Desk Technician II to join our team. In this intermediate-level position, you will be the second level of technical assistance to our valued clients. You will provide advanced support for all relevant technologies to include a wide variety of software, hardware, and network systems, as well as top-notch customer service.
To be great at this role, you must be willing to pursue and pass intermediate level IT certificates such as the Microsoft Azure Administrator Associate, Google Professional Chrome Enterprise Administrator, WatchGuard Network Security Essentials, or Cisco Certified Network Associate.
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.
Responsibilities
  • Active participation in the Help Desk 2 phone queue
  • Provide second-level contact to end users in a clear and professional manner
  • Receive and address escalated tickets from Help Desk Technician 1s
  • Participate in project activities
  • Identify and redirect urgent tickets to the appropriate resources
  • Work through assigned tickets and enter appropriate time entries
  • Troubleshoot and resolve end user or infrastructure technical issues
  • Demonstrate advanced knowledge of workstation and servers
  • Demonstrate advanced knowledge of networks and network equipment
  • Demonstrate advanced knowledge of application and Cloud-based services
  • Follow up with customers and see problems through to resolution
  • Ensure proper recording, documentation, and closure of ticket information
  • Maintain awareness of ongoing issues and be proactive in customer notification
  • Recommend modifications or improvements to client environments
  • Preserve and grow your knowledge of Help Desk procedures, products, and services
  • Onsite dispatching as needed or directed
  • Active participation in the On Call rotation

Requirements
  • Strong written and verbal communication skills.
  • Basic understanding of computer systems, networks, and troubleshooting techniques.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a passion for helping others.
  • Ability to lift and install IT equipment.
  • Must be authorized to work in the United States.
  • In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)

Preferred Qualifications
  • Experience working in an MSP environment
  • Working knowledge of ConnectWise Manage PSA
  • Working knowledge of NinjaRMM
  • Familiarity with Microsoft ecosystems including Windows OS, Windows Domain, Office Suite, and Office 365
  • Familiarity with WatchGuard, Cisco Meraki, and Ubiquiti Unifi networks and network devices
  • Completion of relevant certifications such as CompTIA, Microsoft Certified, or similar

Please Note: Applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) and Matching
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply