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Help Desk Tier 2 Jobs in Florida (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

Tier I will communicate and work as a team with Tier II and Tier III to solve a customer's issues ... Help Desk Technician Qualifications * Active DoD Secret clearance * CompTIA Security+ certification

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

Provide Tier 1 and Tier 2 technical support to end\-users via phone, email, or in\-person. Deploy ... Qualifications: 2+ years of help desk or IT support experience. Strong hands\-on experience with ...

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

... with Tier II and Tier III to solve a customer's issuesWorks with clients over the phone to ... Help Desk Technician QualificationsActive DoD Secret clearanceCompTIA Security ...

Alcora Corporation

Analyst, Helpdesk II

Doral, FL · On-site

$19.50 - $26.75/hr

Participating in or leading process-improvement initiatives to increase help desk efficiency and reduce ticket volume * Coordinating with Tier 2/3, infrastructure, or security teams on major ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

Major Areas of Responsibility:  As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk coordinator to maintain the daily ...

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Help Desk Tier 2 information

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How much do help desk tier 2 jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help desk tier 2 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Florida?

The most popular types of Help Desk Tier 2 jobs in Florida are:

What are popular job titles related to Help Desk Tier 2 jobs in Florida?

For Help Desk Tier 2 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Florida look for?

The top searched job categories for Help Desk Tier 2 jobs in Florida are:

What cities in Florida are hiring for Help Desk Tier 2 jobs?

Cities in Florida with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk- Tier I

Sparibis

Orlando, FL • On-site, Remote

$19.25 - $26.25/hr

Full-time

Re-posted 8 days ago

Job description

Location: 100% Remote. This is a United States based position, and candidates must reside in the continental United States to be eligible for employment.
Years' Experience: 3+ years professional experience.
Education: Bachelor's degree in information technology or equivalent experience.
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
  • Must have Tier 1 help desk experience.
  • ServiceNow experience.

Responsibilities
  • Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
  • Providing software support assistance, to include but not limited to:
    • Password resets.
    • Account unlocks.
    • General software and hardware troubleshooting.
    • Installation and configuration desktop applications.
    • Supporting user customizations.
    • Answering and researching questions about the software's features.
    • Troubleshooting and resolving operational incidents, such as local print configurations.
    • Resolving website access issue.
    • Assisting with wireless and wired network connections configuration assistance.
  • Resolve end user technical issues promptly and effectively.
  • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue resolution.
  • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in ServiceNow.
  • All tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures.
  • Receive, track, and support all IT Service, Unified Communications (external and internal audio, video, and web conferencing support) and user workstation/desk move, add, and change support requests.
    • Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
  • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
  • Track, manage, and provide monthly update on Help Desk utilization.
  • Create problem tickets to track like incidents and raise the trend.
  • Prioritize and organize incoming support requests to ensure timely resolution in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and resolution targets.
  • Attend provided training as requested.
  • Will always maintain a high level of customer satisfaction and professionalism.
  • Other duties as assigned.

Qualifications
  • Must be able to obtain and maintain a Public Trust security clearance.
  • 3+ years professional Help Desk experience.
  • Bachelor's degree in information technology or equivalent experience.
  • Must have experience as a Help Desk Analyst supporting Microsoft applications.
  • Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365, Exchange Online, Microsoft Intune, and other Microsoft applications.
  • Experience providing Tier 1 Help Desk support.
  • ServiceNow Help Desk experience required.
  • Keep up to date on ServiceNow best practices.
  • Customer service driven.
  • Excellent written and verbal communication skills.
  • Must be detail oriented.

About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply

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