Manager, Premium Client Service
Miami, FL · On-site
The role would be overseeing and acting as a liaison between assigned Premium Accounts and The HEAT Group. Provide all clients with the highest level of service in the industry. Ensure all ...
HEAT Group
37 jobs near Columbus, OH
Manager, Premium Client Service
Miami, FL · On-site
The role would be overseeing and acting as a liaison between assigned Premium Accounts and The HEAT Group. Provide all clients with the highest level of service in the industry. Ensure all ...
Arena Tour Guide
Miami, FL · On-site
The HEAT Group is seeking to hire an Arena Tour Guide! We are seeking enthusiastic and customer-focused individuals to join our team as Arena Tour Guides. This role is perfect for someone with a ...
Arena Tour Guide
Miami, FL · On-site
The HEAT Group is seeking to hire an Arena Tour Guide! We are seeking enthusiastic and customer-focused individuals to join our team as Arena Tour Guides. This role is perfect for someone with a ...
Team Attendant HEAT
Miami, FL · On-site
The Miami HEAT is looking for Team Attendants to assist the Director of Team Operations in various tasks including, but not limited to, cleaning the locker room, mopping the basketball court ...
New
Team Attendant HEAT
Miami, FL · On-site
The Miami HEAT is looking for Team Attendants to assist the Director of Team Operations in various tasks including, but not limited to, cleaning the locker room, mopping the basketball court ...
New
Event Technician
Miami, FL · On-site
Works with HEAT Group Departments regarding audio-visual requirements for events: * PowerPoint presentations, audio and videoconferences. * Operation of audio-visual equipment during events with the ...
Event Technician
Miami, FL · On-site
Works with HEAT Group Departments regarding audio-visual requirements for events: * PowerPoint presentations, audio and videoconferences. * Operation of audio-visual equipment during events with the ...
This role's primary responsibility is to provide special effect lighting support across a range of live events for the HEAT Group: Miami HEAT NBA Basketball games, Concerts, Special Corporate and ...
This role's primary responsibility is to provide special effect lighting support across a range of live events for the HEAT Group: Miami HEAT NBA Basketball games, Concerts, Special Corporate and ...
The HEAT Group is seeking a Vertical Content & Growth Manager to lead how the Miami HEAT expands its social reach beyond our current following, turning new audiences into fans and fans into lasting ...
The HEAT Group is seeking a Vertical Content & Growth Manager to lead how the Miami HEAT expands its social reach beyond our current following, turning new audiences into fans and fans into lasting ...
IPTV Technician
Miami, FL · On-site
Works well with multiple departments and collaborates with professionalism, and executes The HEAT Group's contractual commitments, event promotions, and marketing campaigns. * Manages, programs, and ...
IPTV Technician
Miami, FL · On-site
Works well with multiple departments and collaborates with professionalism, and executes The HEAT Group's contractual commitments, event promotions, and marketing campaigns. * Manages, programs, and ...
Lighting Director
Miami, FL · On-site
... site HEAT Group events. The Lighting Director oversees the Arena's Special Effect Lighting System and all Facility Intelligent Lighting Systems, including the East Plaza Stage Lighting System ...
Lighting Director
Miami, FL · On-site
... site HEAT Group events. The Lighting Director oversees the Arena's Special Effect Lighting System and all Facility Intelligent Lighting Systems, including the East Plaza Stage Lighting System ...
Marketing & Game Ops Intern
Miami, FL · On-site
$14.25 - $19.25/hr
The Miami HEAT Marketing team is looking for an upbeat, self-motivated, responsible, and dependable intern for the summer of 2026! As an intern, you will collaborate with all areas of business for ...
Marketing & Game Ops Intern
Miami, FL · On-site
$14.25 - $19.25/hr
The Miami HEAT Marketing team is looking for an upbeat, self-motivated, responsible, and dependable intern for the summer of 2026! As an intern, you will collaborate with all areas of business for ...
Director, YouTube Strategy
Miami, FL · On-site
$85 - $120/hr
The Miami HEAT are looking for the person who will define what our YouTube channel becomes, not manage what it already is. You're here to build the engine behind it: repeatable YouTube‑native ...
Director, YouTube Strategy
Miami, FL · On-site
$85 - $120/hr
The Miami HEAT are looking for the person who will define what our YouTube channel becomes, not manage what it already is. You're here to build the engine behind it: repeatable YouTube‑native ...
Director, YouTube Strategy
Miami, FL · On-site
The Miami HEAT are looking for the person who will define what our YouTube channel becomes, not manage what it already is. You're here to build the engine behind it: repeatable YouTube-native formats ...
Director, YouTube Strategy
Miami, FL · On-site
The Miami HEAT are looking for the person who will define what our YouTube channel becomes, not manage what it already is. You're here to build the engine behind it: repeatable YouTube-native formats ...
Box Office Representative
Miami, FL · On-site
$16.25 - $22/hr
The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest ...
Box Office Representative
Miami, FL · On-site
$16.25 - $22/hr
The Miami HEAT and Kaseya Center are hiring for Box Office Representatives to sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest ...
Game Presentation Assistant
Miami, FL · On-site
The Miami HEAT Game Operations department is looking for an energetic, self-motivated, responsible, and dependable Game Presentation Assistant for the 2026/27 Miami HEAT season. As an assistant, you ...
Game Presentation Assistant
Miami, FL · On-site
The Miami HEAT Game Operations department is looking for an energetic, self-motivated, responsible, and dependable Game Presentation Assistant for the 2026/27 Miami HEAT season. As an assistant, you ...
Intern, Premium Client Service
Miami, FL · On-site
The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable ...
Intern, Premium Client Service
Miami, FL · On-site
The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable ...
The Miami Heat is seeking to hire a Video Control Room Intern! As the Intern for Arena Video Production, you will be provided with valuable experience in the sports production industry. You will ...
The Miami Heat is seeking to hire a Video Control Room Intern! As the Intern for Arena Video Production, you will be provided with valuable experience in the sports production industry. You will ...
Elevator Greeter
Miami, FL · On-site
$13.50 - $17.25/hr
The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to deliver a best-in-class, Premium Guest Experience. As an Elevator Greeter, you are a frontline ambassador and ...
Elevator Greeter
Miami, FL · On-site
$13.50 - $17.25/hr
The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to deliver a best-in-class, Premium Guest Experience. As an Elevator Greeter, you are a frontline ambassador and ...
The Miami HEAT Broadcast Service team is hiring a Control Room Production Assistant! The Control Room Production Assistant (DAKTRONICS) is responsible for ensuring all Daktronics Show Control content ...
The Miami HEAT Broadcast Service team is hiring a Control Room Production Assistant! The Control Room Production Assistant (DAKTRONICS) is responsible for ensuring all Daktronics Show Control content ...
Intern, Event Services (Seasonal)
Miami, FL · On-site
$12.50 - $15.25/hr
The Miami HEAT and Kaseya Center are hiring for an Event Services Intern to assist the Event Services Department with the overall event coordination of Concerts, Family Shows, Miami HEAT Games, and ...
Intern, Event Services (Seasonal)
Miami, FL · On-site
$12.50 - $15.25/hr
The Miami HEAT and Kaseya Center are hiring for an Event Services Intern to assist the Event Services Department with the overall event coordination of Concerts, Family Shows, Miami HEAT Games, and ...
Retail Associate Arena
Miami, FL · On-site
$14.50 - $16.75/hr
This position is to assist all of our guest when it comes to merchandising for the Miami Heat. This ... Ability to effectively present information in one-on-one and small group situations to customers ...
Retail Associate Arena
Miami, FL · On-site
$14.50 - $16.75/hr
This position is to assist all of our guest when it comes to merchandising for the Miami Heat. This ... Ability to effectively present information in one-on-one and small group situations to customers ...
Job description
Do you want to work for a championship organization? We have the opportunity for you! The Miami HEAT Premium Service team is seeking a Manager, Premium Client Service. The role would be overseeing and acting as a liaison between assigned Premium Accounts and The HEAT Group. Provide all clients with the highest level of service in the industry. Ensure all contractual obligations are being fulfilled while continuing to seek incremental revenue streams via these accounts and internal partner opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES.
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list:
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) or equivalent from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
ESSENTIAL DUTIES AND RESPONSIBILITIES.
ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list:
- Oversee all aspects of contractual obligations related to assigned accounts.
- Maintain updated contract files with all relevant correspondence.
- Meet with accounts on a regular basis.
- Function as liaison for assigned internal departments (Box Office, Enterprises, Basketball Operations, Security, etc.).
- Assist with renewals of accounts.
- Track all expenditures against established budgets.
- Manage and maintain expense reports.
- Assist in the creation and implementation of the Operations Manual for the Premium Services department.
- Function as liaison with internal HEAT Group partners, including CSC, Pritchard, Levy Restaurants, etc.
- Meet on a regular basis with other department members to provide direction, communication, and other information as necessary.
- Attend various private and corporate events as a representative of the Sales Division.
- Prepare reports and summaries for review of Sr. Director as requested.
- Manage all part-time staffing functions, including recruiting, hiring, onboarding, training, scheduling, attendance tracking, and payroll approvals.
- Lead workforce operations for events and premium services, ensuring proper staffing coverage, service standards, and collaboration with HR, Payroll, Security, Operations, and Leadership.
- Drive employee performance and engagement through coaching, recognition programs, performance management, and ongoing development to support exceptional guest experiences
Desired Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) or equivalent from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About HEAT Group
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