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Service Desk Intern Jobs (NOW HIRING)

w3r Consulting

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk * Access Management * Asset and Configuration Management * Incident/Problem/Change ... Provides direction and oversees Intern/Contract/Temp help as needed. * Prepares and maintains ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$14 - $18.75/hr

What You'll Learn As an IT Help Desk Intern, you'll gain exposure to: * How IT supports a multi ... How technology directly impacts sales, service, and business operations You'll work on simple ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

What You'll Learn As an IT Help Desk Intern, you'll gain exposure to: * How IT supports a multi ... How technology directly impacts sales, service, and business operations You'll work on simple ...

Fox

TMZ News Desk Intern - Fall 2026

Los Angeles, CA · On-site

$18.42/hr

Studio Ramsay Global with Next Level Chef, Gordon Ramsay's Secret Service and Knife Edge: Chasing ... Our News Desk Intern will work with the assignment desk staff and assist with organizational ...

Signal Centers, Inc.

IT Intern

Chattanooga, TN · On-site

$13.75 - $18.25/hr

Description IT Support / Help Desk Intern Job Summary: The IT Support / Help Desk Intern will have ... Excellent communication and customer service abilities. Ability to work independently and ...

Global Data Systems Inc.

IT Support Intern

Lafayette, LA · On-site

$14.25 - $19/hr

Working alongside experienced Service Desk staff, engineers, and mentors, the intern observes and--with guidance--assists in responding to customer-impacting service requests, incidents, and problems ...

Global Data Systems Inc

IT Support Intern

Lafayette, LA · On-site

$14.25 - $19/hr

Working alongside experienced Service Desk staff, engineers, and mentors, the intern observes and-with guidance-assists in responding to customer-impacting service requests, incidents, and problems ...

Global Data Systems Inc

IT Support Intern

Lafayette, LA · On-site

$14.25 - $19/hr

Working alongside experienced Service Desk staff, engineers, and mentors, the intern observes and-with guidance-assists in responding to customer-impacting service requests, incidents, and problems ...

FMHC

Technology Services Intern

Lakewood, OH · On-site

$13.50 - $18/hr

Description The Technology Services Intern is responsible for assisting the Service Desk in ... Supports the Service Desk by answering phone calls or responding to tickets in the Service Desk ...

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How much do service desk intern jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is a service desk intern?

A Service Desk Intern is an entry-level role where individuals assist with IT support tasks, such as troubleshooting hardware and software issues, responding to user inquiries, and helping maintain IT systems. This position is typically designed for students or recent graduates looking to gain practical experience in IT support. Service Desk Interns work under the supervision of experienced professionals and help ensure smooth day-to-day operations for end users. The role provides hands-on training and is a great stepping stone toward a full-time IT support or help desk career.

What are the key skills and qualifications needed to thrive as a service desk intern?

To thrive as a Service Desk Intern, you need a basic understanding of computer systems, troubleshooting, and customer support, often supported by coursework or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong communication, patience, and a problem-solving mindset help you deliver excellent service and build rapport with users. These skills are crucial for resolving technical issues efficiently and ensuring a positive support experience for end users.

What can I expect in terms of collaboration and mentorship as a service desk intern?

As a Service Desk Intern, you will typically work closely with experienced IT professionals who provide guidance and mentorship throughout your internship. You'll have regular interactions with end-users, IT support staff, and sometimes other departments, allowing you to develop strong communication and problem-solving skills. Many organizations pair interns with a mentor or assign them to a team, fostering a supportive learning environment. This collaboration not only helps you quickly learn technical troubleshooting but also exposes you to industry best practices and career development opportunities.

What cities are hiring for Service Desk Intern jobs?

Cities with the most Service Desk Intern job openings:

What are the most commonly searched types of Service Desk jobs?

The most popular types of Service Desk jobs are:

What states have the most Service Desk Intern jobs?

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Service Desk Intern jobs near you
Infographic showing various Service Desk Intern job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

Service Desk Analyst

w3r Consulting

Albany, NY • On-site

$20.25 - $27.75/hr

Contractor

Posted 7 days ago

Job description

Summary Description:
The Service Control/Operations Methodology at client generally consists of the following disciplines:
  • Service Desk
  • Access Management
  • Asset and Configuration Management
  • Incident/Problem/Change Management
  • The Service Desk Analyst is specific to the Service Desk Function at client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management.
Essential Resource Responsibilities / Accountabilities:
  • Logs all relevant incident/request details, allocating categorization and prioritization codes, documenting successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Provides first line investigation and diagnosis.
  • Communicates with users; keeping users informed of incident progress, notifying them of upcoming changes or outages.
  • Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems.
  • Installs and configures standard software, PC updates and needed PC drivers remotely.
  • Keeps abreast of all software and hardware used and supported by the organization.
  • Works closely with all IT areas (ex: Security, Network, Systems, Application Development) along with Subsidiary Business partners at Lifetime Care, Lifetime Health Medical Group and Med America.
  • Keeps management and peers informed of "real time" issues and/or problems and completes tasks in a timely manner as per the IT service level agreements.
  • Incumbent is heavily involved in potential and confirmed Virus attacks to corporate computers.
  • Provides direction and oversees Intern/Contract/Temp help as needed.
  • Prepares and maintains clearly written documentation (of processes) for use by Help Desk, other support departments, and end users.
  • Leads smaller size projects as directed by Management.

Minimum Resource Qualifications:
  • Associate degree in Computer Science, Information Technology or relevant field (or two additional years related work experience in lieu of degree).
  • Must have a thorough knowledge of all Microsoft Operating Systems.
  • Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.
  • A+ Certification or Microsoft Certified IT Professional, Windows 7/8/10 Certified, Enterprise Desktop Support Technician.
  • Excellent interpersonal skills with a focus on rapport building, listening and questioning skills.
  • Strong written and oral communications skills both technical and non-technical.
  • Highly self-motivated with the ability to present ideas in user-friendly language.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Proven analytical and problem solving abilities and a keen attention to detail.
  • Ability to conduct independent research into a wide range of computing issues as required.
  • Excellent customer service skills.
  • Experience working in a team oriented collaborative environment.
  • This job requires shift work to ensure appropriate operations of the Health Plan computing environment 24x7x365

Physical Requirements:
  • Must possess the ability to sit for long periods and view information on computer monitor.
  • Willingness to provide on-call 24x7x365 support, some weekend work.

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