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Entry Level Service Desk Jobs (NOW HIRING)

Planet Fitness

Service Desk

Hendersonville, TN

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

La Vergne, TN

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Holland, MI

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Bothell, WA · On-site

$19/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Mill Creek, WA

$20.30/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Hendersonville, TN

$14 - $14.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Frederick, MD · On-site

$15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Towson, MD

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Portland, TN

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Lacey, WA · On-site

$17.25 - $17.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Port Orchard, WA · On-site

$17.25/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Vanleer, TN

$12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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Entry Level Service Desk information

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How much do entry level service desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry level service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are entry level service desk jobs?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by Entry Level Service Desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an Entry Level Service Desk professional, and why are they important?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.
More about Entry Level Service Desk jobs
What cities are hiring for Entry Level Service Desk jobs? Cities with the most Entry Level Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Entry Level Service Desk jobs? States with the most job openings for Entry Level Service Desk jobs include:
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Service Desk

Service Desk

Planet Fitness

Hendersonville, TN

Other

Retirement

Posted 4 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 587 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.

Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

What Planet Fitness employees say

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Benefits

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Workplace

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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