Entry Level Service Desk Jobs in Portland, OR (NOW HIRING)

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This position supports the preparation and delivery of loan disclosures to ensure accuracy, compliance, and timely processing. This role performs routine disclosure tasks under moderate supervision while following established procedures, regulatory requirements, and internal standards. This position collaborates with internal partners to obtain necessary information, resolve documentation questions, and maintain workflow efficiency. This role may provide guidance to new or entry-level team members as needed.

This is a remote position, but candidates must reside in one of the following states: California - Folsom - 95630, Corona - 92880 Vancouver, WA 98683. Office hours are Monday through Friday from 8:00 a.m. - 5:00 p.m. PST

Primary Responsibilities

• Prepare and deliver loan disclosures in accordance with regulatory requirements, investor guidelines, and company procedures.
• Review loan documentation to ensure accuracy and completeness prior to generating disclosures.
• Communicate with internal partners to obtain missing information or clarify data required for accurate disclosure issuance.
• Monitor disclosure timelines and ensure adherence to required regulatory deadlines.
• Identify routine discrepancies and resolve issues by referencing established procedures and guidelines.
• Maintain organized records and documentation for compliance and audit readiness.
• Utilize disclosure systems, LOS platforms, and related tools to process required documents.
• Support workflow efficiency by coordinating with processing, underwriting, closing, and compliance teams.
• Provide guidance or assistance to new or less experienced team members when needed.
• Contribute to a compliant and consistent borrower experience through accurate disclosure practices.

Education & Experience

Required:

• Minimum of 1-3 years of relevant experience in consumer lending, disclosure processing, loan operations, or compliance support, or equivalent (e.g., 3-5 years)
• Associate's degree or equivalent education and experience
• Industry-specific experience supporting loan disclosures, documentation, or lending operations in a regulated environment
• Ability to follow established procedures and provide routine guidance or assistance to new or entry-level employees

Preferred:

• Familiarity with federal disclosure regulations (e.g., TRID).
• Experience with disclosure systems and loan origination platforms.
• Experience supporting workflow or process improvements within lending operations.

Skills & Competencies

• Basic knowledge of lending operations, disclosure requirements, and compliance expectations.
• Attention to detail for reviewing documentation and preparing accurate disclosures.
• Strong communication skills for coordinating with internal partners.
• Ability to interpret and follow established procedures and guidelines.
• Problem-solving ability for resolving routine issues.
• Organizational skills for managing multiple tasks and deadlines.
• Proficiency with LOS platforms and disclosure tools.
• Ability to work both independently and collaboratively within a team.
• Ability to provide guidance to entry-level team members.
• Commitment to maintaining compliance and documentation accuracy.

Working Conditions

Work is performed in a general office or remote-office environment with regular use of computers, disclosure systems, and communication tools. Workload may vary based on loan volume, regulatory timelines, or operational needs. Limited travel may be required for team meetings or training.

Physical Requirements

• Ability to sit for extended periods while reviewing documentation and preparing disclosures.
• Ability to lift and carry light materials such as files or office supplies.
• Ability to operate computers and disclosure systems regularly.
• Ability to move throughout office or meeting environments as needed.
• Ability to maintain focus during detailed, compliance-driven tasks.

Compensation

• Base Salary: $52,000-60,000
• FLSA Status: Non-Exempt
• Bonus Type: Year End Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.