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Service Desk Manager Jobs in Portland, OR (NOW HIRING)

Gold's Gym

Front Desk Manager Full Time

Camas, WA · On-site

$36K - $39K/yr

Top-notch member service? You're the maestro of smiles. * Dive into exciting marketing campaigns ... Where Front Desk Management Meets Fitness Excellence. Compensation: $36,000.00 - $39,000.00 per ...

Gold's Gym

Front Desk Manager Full Time

Camas, WA · On-site

$36K - $39K/yr

Front Desk Manager Gold's Gym PNW is where fitness dreams take flight. We're all about bringing the ... Top-notch member service? You're the maestro of smiles. * Dive into exciting marketing campaigns ...

TEKsystems

Service Desk Technician

Portland, OR

$18.75/hr

Service Desk Technician Position Overview We are seeking a Service Desk Technician to provide ... Ability to manage multiple priorities in a fast-paced environment. * Technical aptitude and a solid ...

TEKsystems

Service Desk Technician

Happy Valley, OR

$18.75/hr

Service Desk Technician Position Overview We are seeking a Service Desk Technician to provide ... Ability to manage multiple priorities in a fast-paced environment. * Technical aptitude and a solid ...

Odom

IT Manager, Help Desk

Vancouver, WA

$115K - $145K/yr

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues ...

Odom

IT Manager, Help Desk

Vancouver, WA · On-site

$115K - $145K/yr

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues ...

HTG, Inc.

Service Desk Monitoring Technician

Portland, OR · On-site

$24 - $26/hr

HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to ...

Cascade Management

Desk Monitor

Portland, OR

$18 - $22/hr

Cascade Management's Service Model is the foundation of everything we do and is expected to be ... The Desk Monitor monitors the front desk and helps maintain building security and facilities in a ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Portland, OR

Service Desk Manager information

See Portland, OR salary details

$38.7K

$100.2K

$166.4K

How much do service desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service desk manager in Portland, OR is $100,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $119,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Portland, OR? The most popular types of Service Desk jobs in Portland, OR are:
What are popular job titles related to Service Desk Manager jobs in Portland, OR? For Service Desk Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Portland, OR look for? The top searched job categories for Service Desk Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Service Desk Manager jobs? Cities near Portland, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $100,205 per year, or $48.2 per hour.

Service Desk Analyst

BizTek People, Inc. | APA International Placement Consultants

Sherwood, OR • On-site

$22 - $30.25/hr

Contractor

Re-posted 17 days ago

Job description


Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment

Apply