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Service Desk Manager Jobs in Portland, OR (NOW HIRING)

Gold's Gym

Front Desk Manager Full Time

Camas, WA · On-site

$36K - $39K/yr

Top-notch member service? You're the maestro of smiles. * Dive into exciting marketing campaigns ... Where Front Desk Management Meets Fitness Excellence. Compensation: $36,000.00 - $39,000.00 per ...

Gold's Gym

Front Desk Manager Full Time

Camas, WA · On-site

$36K - $39K/yr

Front Desk Manager Gold's Gym PNW is where fitness dreams take flight. We're all about bringing the ... Top-notch member service? You're the maestro of smiles. * Dive into exciting marketing campaigns ...

Logical Position

Service Desk Team Lead

Portland, OR · On-site

$75K - $85K/yr

Manage, coach, and develop the Service Desk team through regular one-on-one meetings, performance management, timely resolution of performance concerns, and targeted training to maintain a skilled ...

New

State of Oregon

Service Desk Analyst (ISS 4)

Portland, OR · On-site

$5.1K - $7.8K/mo

Service Desk Analyst (ISS 4) Oregon State Treasury is recruiting for the position of Service Desk ... Ensure mobile devices are managed by Mobile Device Management. * Task in Active Directory, which ...

Logical Position

Service Desk Team Lead

Portland, OR · On-site

$75K - $85K/yr

Manage, coach, and develop the Service Desk team through regular one-on-one meetings, performance management, timely resolution of performance concerns, and targeted training to maintain a skilled ...

New

Logical Position

Service Desk Team Lead

Portland, OR · Hybrid

$75K - $85K/yr

Manage, coach, and develop the Service Desk team through regular one-on-one meetings, performance management, timely resolution of performance concerns, and targeted training to maintain a skilled ...

New

Odom

IT Manager, Help Desk

Vancouver, WA

$115K - $145K/yr

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues ...

Odom

IT Manager, Help Desk

Vancouver, WA · On-site

$115K - $145K/yr

This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues ...

SAIC

Junior Service Desk Technician

Vancouver, WA · On-site

This role will provide IT support to the United States Department of Transportation in Vancouver, WA as a Junior Service Desk Technician. The junior role works alongside three other more-experienced ...

New

SAIC

Junior Service Desk Technician

Vancouver, WA · On-site

$40K - $80K/yr

This role will provide IT support to the United States Department of Transportation in Vancouver, WA as a Junior Service Desk Technician. The junior role works alongside three other more-experienced ...

New

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Portland, OR

Service Desk Manager information

See Portland, OR salary details

$38.7K

$100.2K

$166.5K

How much do service desk manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service desk manager in Portland, OR is $100,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $119,300.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Portland, OR?

The most popular types of Service Desk jobs in Portland, OR are:

What are popular job titles related to Service Desk Manager jobs in Portland, OR?

For Service Desk Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Portland, OR look for?

The top searched job categories for Service Desk Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Service Desk Manager jobs?

Cities near Portland, OR with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $100,237 per year, or $48.2 per hour.

Help Desk Manager

Genesis Financial Solutions

Beaverton, OR • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Company Description
Did you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we've just hit One Billion Dollars originated!) right here in the Portland metro?
Did you know that we've spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We're focused on growth and need you to help us succeed!
Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?
If you think Genesis sounds like a great place to work, you're right! Even better, we want you to join our team as
our Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.
Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you've come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you'll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.
Job Description
As our Help Desk Manager, you will:
  • Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
  • Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
  • Provide training and direction to our team of four desktop and helpdesk support professionals
  • Oversee the Help Desk's response to end user requests for assistance in a timely and professional manner
  • Maintain our inventory of corporate PC's, laptops, printers, and devices
  • Troubleshoot and resolve a wide variety of hardware and software issues
  • Recommend purchase decisions related to hardware and software
  • Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
  • Oversee set up of new employee workstations including PC or laptop, phone, and account information

Qualifications
Requirements:
  • Bachelor's degree in information technology, computer science, or related degree OR equivalent industry experience
  • 5+ years' experience working as a Help Desk Technician in a Windows Networking environment
  • At least two years' experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
  • Excellent attention to detail and quality, strong customer service skills, and organizational ability
  • Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues

Additional Information
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn't a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.

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