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Service Desk Manager Jobs in Springfield, OR (NOW HIRING)

ATIA Ltd

HR Manager - Internship

Eugene, OR · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Easy Mile Fitness

Front Desk Full-Time Associate

Eugene, OR · On-site

$14.25 - $18.25/hr

Front Desk Full-Time Associate Position Type Full Time Coburg - Eugene, OR 97401 Overview At Planet ... and other services. * Team Collaboration: Work alongside fellow team members and management to ...

PLANET FITNESS

Front Desk Part-Time Associate

Eugene, OR · On-site

$14 - $18/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... and other services. * Team Collaboration: Work alongside fellow team members and management to ...

PLANET FITNESS

Front Desk Full-Time Associate

Eugene, OR · On-site

$14 - $18/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... and other services. * Team Collaboration: Work alongside fellow team members and management to ...

Easy Mile Fitness

Front Desk Full-Time Associate

Eugene, OR · On-site

$14 - $18/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... and other services. * Team Collaboration: Work alongside fellow team members and management to ...

Courtesy Inn

Be Seen First

Night Front Desk Associate

Eugene, OR · On-site

$16 - $18/hr

Notify management of any serious issues that you cannot resolve * Maintain a friendly, personable ... Previous experience in customer service and/or hospitality industry preferred * Experience using ...

Courtesy Inn

Be Seen First

Night Front Desk Associate

Eugene, OR · On-site

$16 - $18/hr

Notify management of any serious issues that you cannot resolve * Maintain a friendly, personable ... Previous experience in customer service and/or hospitality industry preferred * Experience using ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, OR

Service Desk Manager information

See Springfield, OR salary details

$37.8K

$97.8K

$162.5K

How much do service desk manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service desk manager in Springfield, OR is $97,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $116,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What cities near Springfield, OR are hiring for Service Desk Manager jobs? Cities near Springfield, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, OR as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,830 per year, or $47 per hour.

HR Manager - Internship

ATIA Ltd

Eugene, OR • On-site

Other

Re-posted 20 days ago

Job description

Company Description

ATIA Holding is a group of two companies: ATIA Ltd and ATIA Consulting. 

Website: www.atiaholding.uk

LinkedIn: https://www.linkedin.com/company/atia-holding/


ATIA Ltd 

Website: www.atia.ba  

ATIA Ltd is multinational company which has 2 main sectors: 

-First sector: ISO Standards - which includes: 

  • 1. ISO Implementation 
  • 2. ISO Consultation 
  • 3. ISO Certification 

-Second sector: Software Development 

  • 1.Developing applications for all technologies and platforms 
  • 2.Enterprise Resource Planning (ERP), 
  • 3.Customer Relationship Management System (CRM), 
  • 4.Learning Management System (LMS), 
  • 5.Document Management System (DMS), 
  • 6. Service Desk Plus (SDP), 
  • 7.Service Management Systems (SMS), 
  • 8.Business Continuity Management Systems (BCMS), 
  • 9.Information Security Management Systems (ISMS), 


ATIA Consulting 

Website: www.atia-consulting.com.ba 

The areas of operation for ATIA Consulting company are: 

1. Design and implementation of information systems which include Service Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 

2. Certification from the 'Best Management Practises' for IT Service Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 

3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security, including: ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001 

4. Education from different frameworks and standards for the management of the organization, services and management systems: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV, ISO 9001, ISO 14001, HACCP, ISO/TS 16949, ISO 17025, OHSAS 18001, ISO 20000, ISO 22000, ISO 22301, ISO 27001, ISO 27005, ISO 31000, ISO 50001, CobiT, eTOM, TOGAF etc.

Job Description

We are looking for students who are willing to work as HR Managers. Students will get paid based on results they produce, with possibility to get full time position. 

Students will be looking for new connections, partners, sales agents, clients and projects.

Qualifications
  • Strong social networking skills
  • Excellent knowledge of English language
  • Basic knowledge of Information Technology
  • Excellent knowledge of Skype & LinkedIn
Additional Information

All your information will be kept confidential according to EEO guidelines.

For more information, please visit our websites:

www.atiaholding.uk

www.atia.ba

Apply