Service Desk Manager Jobs in Springfield, OR (NOW HIRING)

At Merete, we believe that when our people grow, we all succeed. As a nationally recognized hotel management company with an award-winning culture, we’re proud to set the bar in hospitality—while having fun along the way. 

Our associates are the heart of everything we do. You’ll be part of a supportive, high-performing team that’s passionate about creating welcoming spaces—for our guests and for each other. We celebrate progress, encourage creativity, and work together to make each day better than the last.

If you’re energized by service, thrive in a team environment, and want to grow with a company that values community, integrity, and excellence—we’d love to meet you.

At Merete, our culture is built on four core pillars that shape everything we do:

• We Are Growing – We invest in your development and celebrate progress.
• We Set the Bar – We strive for excellence and lead by example.
• We Have Fun – We believe joy and connection fuel great work.
• We Are Community – We serve with heart and support one another.

These values aren’t just words—they’re how we show up every day.

We’re committed to supporting your success—both on and off the job. Here’s what you can expect as part of the Mereté team:

• Competitive Pay – Your hard work deserves to be rewarded.
• Advancement Opportunities – We promote from within and support your career journey.
• Flexible Scheduling – Because life outside of work matters too.
• Health Benefits – Comprehensive medical, dental, and vision coverage.
• Paid Time Off (PTO) – Take the time you need to recharge.
• Travel Discounts – Enjoy exclusive rates at our properties and partner hotels.

To thrive in this role, you’ll bring a blend of leadership, emotional intelligence, and business savvy. Successful Hotel General Managers at Merete consistently demonstrate:

• Composure & Fairness – Stay calm under pressure and treat all team members with equity and respect
• Approachability & Listening – Create a safe space for open communication and feedback
• Managing Diversity & Conflict – Embrace differences and resolve challenges with empathy and clarity
• Coaching & Developing Others – Invest in your team’s growth through mentorship and delegation
• Self-Knowledge & Integrity – Lead with self-awareness, honesty, and a strong ethical foundation
• Team Building & Motivation – Inspire collaboration, celebrate wins, and energize your team
• Creativity & Thoughtfulness – Bring fresh ideas and thoughtful solutions to everyday challenges
• Time Management & Intelligence – Prioritize effectively and think critically in a fast-paced environment
• Business Acumen – Understand the big picture and make decisions that drive results
• Trust & Ethics – Build trust through transparency, consistency, and doing the right thing

Plan, direct, and coordinate the operations of the hotel. Duties and responsibilities include formulating policies, managing daily operations and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration such as personnel, purchasing, or administrative services.

• Monitor budget to ensure efficient operation/to ensure expenditures stay within budget.

• Achieve budgeted revenue and labor expenses.
• Implement and maintain local and corporate sales and marketing plans. 
• Maximize hotel profitability. Develop short and long-term financial operating plans. 
• Investigate and resolve guest’s quality and service complaints. 
• Maintain procedures for security of monies. 
• Maintain procedures for security of hotel equipment. 
• Ensure compliance with hotel’s policies and procedures. 
• Maintain team member appearance standards. Promote team member empowerment.
• Select, train, supervise, develop, discipline and counsel managers. 
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards. 
• Keep accurate records. Ensure safety of team members and guests. 
• Manage in compliance with local, state, federal laws, and regulations. 
• Attend mandatory meetings. 
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect is always an essential function of this position.
• Behaving in a matter that is positive, productive and encourages teamwork is always an essential function of this position.

• Constantly standing/walking around the hotel.
• Constantly sitting – standard office furniture (padded swivel chair, and car seat.) Occasionally climbing stairs at the hotel. at the front desk on tile or carpet. 
• Lifting /carrying average weight frequently 10 lbs. 
• Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 10 lbs. Maximum weight occasionally 20 lbs. 

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel’s safety standards and procedures. 
• Exposed to computer printer noise, and telephone noise.
• Visually exposed to CRT.

• Minimum 4 years hospitality/management experience preferred. 

• Negotiation skills. 
• Read, write, and speak English fluently. 
• Ability to interpret financial and operational data into operational plan. 
• Ability to communicate effectively with the public and other team members. 
• Time management skills. 
• Ability to manage according to employment laws in jurisdiction. 
• Previous managerial experience in hiring, training, supervising and scheduling employees a plus.
• Read, write, and speak English fluently. 
• Valid driver license with acceptable driving record. 
• Must pass criminal background check. 

• Maintain and exceed hotel’s standard of quality. 
• Maintain labor costs; revenues to meet or exceed budget. 
• Safety incidents are at or below industry average. 
• Ensure prompt and courteous service to guests to ensure all guest’s experiences are distinctively supreme. 
• Follow all safety procedures. 
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and experiences, leading us to better serve our guests, associates, and community.

Merete is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
I have read and understand the above job description. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodations.