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Service Desk Manager Jobs in Springfield, OR (NOW HIRING)

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Easy Mile Fitness

General Manager

Eugene, OR · On-site

Member Service: * Involved in all front desk related activities. * Answer phones in a friendly ... Manage corrective action/termination activities. * Manage cash drawer and deposit procedure.

PLANET FITNESS

General Manager

Eugene, OR · On-site

Member Service: * Involved in all front desk related activities. * Answer phones in a friendly ... Manage corrective action/termination activities. * Manage cash drawer and deposit procedure.

Peachtree Hospitality Management

Night Auditor

Eugene, OR · On-site

$15.25 - $20.25/hr

... audit-related duties while providing guest service at the hotel's front desk. Audit ... Communicate all pertinent shift information to Front Office Manager, General Manager, and other ...

Peachtree Hospitality Management

Night Auditor

Eugene, OR · On-site

$15 - $20/hr

... audit-related duties while providing guest service at the hotel's front desk. Audit ... Communicate all pertinent shift information to Front Office Manager, General Manager, and other ...

Dental Office

Front Office Manager

Springfield, OR

$30 - $50/hr

Provide exceptional customer service both in person and over the phone * Train and coach team ... Ensure systems and processes are followed consistently * Assist with front desk duties and daily ...

RRI West Management LLC

Housekeeper

Springfield, OR

$17 - $18/hr

... management and trained team members. * Cross train in laundry, maintenance and/or front desk job ... in previous customer service position. * Must maintain professional appearance in Hometown ...

Peachtree Group

Night Auditor

Eugene, OR · On-site

$15.25 - $20.25/hr

... audit-related duties while providing guest service at the hotel's front desk. Audit ... Communicate all pertinent shift information to Front Office Manager, General Manager, and other ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, OR

Service Desk Manager information

See Springfield, OR salary details

$37.8K

$97.8K

$162.5K

How much do service desk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service desk manager in Springfield, OR is $97,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $116,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Springfield, OR look for? The top searched job categories for Service Desk Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Service Desk Manager jobs? Cities near Springfield, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $97,830 per year, or $47 per hour.

Front Office Manager-La Quinta- Springfield

MERETE HOTEL MANAGEMENT INC

Springfield, OR • On-site

$45K - $47K/yr

Other

Medical, PTO

Posted 13 days ago

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you'll tackle exciting challenges and grow. See which positions are open and apply today.
We offer
  • Competitive Pay
  • Flexible Scheduling
  • Career Development / Advancement Opportunities
  • Paid Time Off
  • Health Benefits
  • Travel Industry Discounts

At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.
Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.
FRONT OFFICE MANAGER
Associates are paid weekly!
SUMMARY
Effectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.
ESSENTIAL FUNCTIONS
  • Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
  • Follow predictive scheduling laws and regulations.
  • Conduct performance appraisals.
  • Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
  • Apply the company handbook and employment and labor laws in a fair and equitable manner.
  • Monitor payroll hours and reports.
  • Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
  • Attends, as well as schedules and conduct departmental meetings.
  • Keeps work area neat and organized.
  • Reports all unsafe working conditions immediately.
  • Assures property operation meets audit standards.
  • Regular and reliable attendance and punctuality are essential functions of this position.
  • Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION
  • Constantly standing at the Front Desk on tile or carpet.
  • Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
  • Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
  • Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING CONDITIONS
  • Exposed to computers, telephones, fluorescent lighting and office/lobby noise.
  • May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.
  • Must adhere to Company safety standards and procedures.

SUCCESS FACTORS
  • Effective time management (e.g., planning prioritizing, delegating, directing)
  • Effective communication both verbal and written with associates, guests, and members of management.
  • Demonstrate initiative, integrity, and business professionalism.
  • Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
  • Ensure prompt and courteous service to guests to ensure all guest experiences are superior.
  • Meets or exceeds productivity standards.
  • Follow all safety procedures.

  • Prior customer service experience necessary.
  • Experience working with computers and operating keyboards.
  • Prior cash handling experience necessary.
  • Supervisory experience preferable.
  • May require a valid driver's license with acceptable driving record.
  • Must pass criminal background check.

Apply