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Service Desk Manager Jobs in Springfield, OR (NOW HIRING)

Upper Crust Food Service

Area Manager

Eugene, OR · On-site

Upper Crust Food Service began with a vision to solve a problem that many Fraternity and Sorority ... This isn't a desk job. It's a relationship job. WHAT YOU'LL DO • Lead a team of chefs, frontline ...

Home Depot

Pro Customer Service/Sales

Eugene, OR

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Eugene, OR

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Eugene, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Dental Office

Front Office Manager

Springfield, OR

$30 - $50/hr

Provide exceptional customer service both in person and over the phone * Train and coach team ... Ensure systems and processes are followed consistently * Assist with front desk duties and daily ...

RRI West Management LLC

Housekeeper

Springfield, OR

$17 - $18/hr

... management and trained team members. * Cross train in laundry, maintenance and/or front desk job ... in previous customer service position. * Must maintain professional appearance in Hometown ...

TravelCenters of America

Fuel Desk Cashier

Eugene, OR · On-site

$11.75 - $16/hr

Work in a fun, trusting environment focused on great customer service * Serving each customer ... Prioritize your work according to the customer and management needs * Know and follow safety ...

TravelCenters of America

Fuel Desk Cashier

Coburg, OR · On-site

$16 - $18/hr

Work in a fun, trusting environment focused on great customer service * Serving each customer ... Prioritize your work according to the customer and management needs * Know and follow safety ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Springfield, OR

Service Desk Manager information

See Springfield, OR salary details

$37.8K

$97.8K

$162.5K

How much do service desk manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service desk manager in Springfield, OR is $97,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $116,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Springfield, OR look for? The top searched job categories for Service Desk Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Service Desk Manager jobs? Cities near Springfield, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Springfield, OR as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,830 per year, or $47 per hour.
Front Desk Agent - Residence Inn by Marriott - Eugene

Front Desk Agent - Residence Inn by Marriott - Eugene

Merete Hotel Management

Eugene, OR • On-site

$16/hr

Other

Medical, PTO

Posted 6 hours ago

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.

We offer

  • Competitive Pay
  • Flexible Scheduling
  • Career Development / Advancement Opportunities
  • Paid Time Off
  • Health Benefits
  • Travel Industry Discounts

At Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.

Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

FRONT DESK AGENTAssociates are paid weekly!

SUMMARY
Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.    
ESSENTIAL FUNCTIONS

  • Register guests to the proper accommodations upon arrival.  
  • Make, change, or cancel guest’s reservations at their request.  
  • Accommodate guest with any problems or requests they have. 
  • Update information in the computer system as needed.  
  • Communicate with other departments to fulfill guest needs.  
  • Answer telephones.  
  • Maintain keys in secure areas.  
  • Attend all mandatory meetings. 
  • May be required to drive Shuttle Van if applicable. 
  • Report all unsafe conditions immediately.             
  • Keep work area neat and organized.  
  • Regular and reliable attendance and punctuality are essential functions of this position.
  • Consistently at work and on time, follows instructions and accepts feedback.
  • Complete other duties as assigned by supervisor to include cross training. 
  • Regular and reliable attendance and punctuality are essential functions of this position.
  • Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

PHYSICAL DESCRIPTION

  • Constantly standing at the Front Desk on tile or carpet. 
  • Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
  • Lifting /carrying average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.  
  • Pushing/pulling average weight frequently 5 lbs.  Maximum weight occasionally 20 lbs.     

WORKING CONDITIONS

  • Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. 
  • Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.

SUCCESS FACTORS

  • Effectively and accurately check guests in and out. 
  • Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.  
  • Follow all safety procedures. 
  • Ensure kind and courteous behavior towards coworkers. 
  • Communicate effectively both written and verbal with the public and other team members. 
  • Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
  • Customer service experience necessary.
  • Prior cash handling experience preferred.
  • Experience working with computers and operating keyboards.
  • Must pass criminal background check.

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