Service Desk Manager Jobs in Springfield, OR (NOW HIRING)

Department: Library Access and delivery Services
Classification: Library Technician 1
Appointment Type and Duration: Regular, Ongoing
Salary: $18.06 - $23.88
FTE: 1.0

April 22, 2026; position open until filled

To ensure consideration, a complete application must include:
1. A current resume/CV.
2. A cover letter demonstrating how your skills and experience meet the minimum and preferred qualifications for the position.
3. Three (3) professional references with contact information. References will not be contacted until you are notified.

About the University of Oregon Libraries:
The University of Oregon Libraries is an essential partner in the University's educational, research, and public service mission. With five locations on the Eugene campus, and branches at UO Portland and at the Oregon Institute of Marine Biology, the Libraries offers many flexible, service- and technology-rich environments for our users' research and learning needs. The UO Libraries is committed to supporting and enhancing the diversity of the university community, to providing a culturally inclusive environment where diversity of thought and expression is valued and respected, and to disrupting systemic inequalities. With a focus on equity in service, we strive to create a powerful learning community, a welcoming space where faculty, students, and patrons of all ages and cultural and ethnic backgrounds can access the information necessary to achieve their personal and professional goals. Our mission is to actively support the student learning experience, enable the creation and stewardship of knowledge, and contribute to advancements in teaching, research, scholarship, and public service. We value intellectual freedom, user-centered service, evidence-based approaches, transparency, innovation, teamwork, diversity, and integrity. The University of Oregon Libraries is a member of the Big Ten Academic Alliance, Orbis Cascade Alliance, SPARC, the Center for Research Libraries, DuraSpace, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
About Resource, Access, Discovery, and Delivery:
Resource Access, Discovery, and Delivery (RADD) streamlines the discovery-to-delivery experience for library patrons. Employees in the department work with stakeholders to continually enhance the library's primary discovery system, Primo VE, and coordinate the administration of the Alma Library Services Platform. They also open and close library facilities, provide public service, circulate material, manage the course reserves and circulating equipment collections, fulfill interlibrary loan and document delivery requests, maintain physical resources, and oversee study rooms. RADD personnel operate across multiple locations including the Knight Library, Design Library, Mathematics Library, Oregon Institute of Marine Biology Library, and Price Science Commons.

The University of Oregon Libraries seeks a dedicated Library Technician 1 to join the Resource, Access, Discovery, and Delivery (RADD) team. This role supports UO's educational and research mission by delivering outstanding public service and facilitating access to library resources at the Knight Library. Responsibilities include staffing the public service desk, assisting patrons with account inquiries and material checkout, explaining library policies, maintaining physical resources, processing patron requests, and contributing to service and professional development. The position requires the use of online library systems, strong customer service, technical, and communication skills, and the ability to work independently and collaboratively in a diverse, dynamic environment. Experience in public service and using the Alma/Primo ILS is preferred.
Fall, Winter,andSpring Academic Terms:
Monday: 9:15 am - 6:15 pm
Tuesday: 9:15 am - 6:15 pm
Friday: 9:15 am - 6:15 pm*
Saturday 9:15 am - 6:15 pm*
Sunday: 9:15 am - 6:15 pm
*exceptionforWeek 10 Fridayand Saturday:2:15 pm - 11:15 pm
Intersessions and SummerAcademicTerms:
Monday - Friday10:15 am-7:15 pm

1 year of general office experience, preferably in a library setting; OR,
High school diploma or equivalent; OR
An equivalent combination of current (within 5 years) library experience, training and/or education in related fields;
AND, basic knowledge of standard applications such as office technology and cash transactions, searching and retrieving information, integrated system databases and web-based applications.

Excellent customer service.
Effective communication.
Basic technical skills.
Practical judgement.
Basic problem solving.
Effective organization and prioritization skills.
Helpful collaboration.

Experience providing public service in a busy environment.
Experience using the Ex Libris Alma/Primo Fulfillment system.

FLSA Exempt:

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.