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Service Desk Manager Jobs in Remote, OR (NOW HIRING)

Landis+Gyr

Premium Service Manager

OR

Job Summary The Premium Service Manager provides in-depth, on-site technical support for management ... Desk engineer, TIE, Integration Analyst, or similar. High degree of analytical skills; able to ...

ASK Consulting

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Sr. Sourcing Analyst - Technology Renewal Desk (278526)

OR · Remote

$45 - $50/hr

... management of technology renewals. This role is focused on driving cost savings in software and ... Maintain and proactively update a centralized renewals calendar to prevent service lapses and ...

Lumen Technologies

Account Manager II - Desk Based Sales

OR · Remote

$50K - $67K/yr

... services and solutions. As a desk-based position, with limited field engagement, this role will ... Desk-based prospecting, selling and account management into assigned customer, meeting assigned ...

Sara Software Systems

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Senior Business Analyst

OR · Remote

$94K - $122K/yr

... Service Desk services for Federal Agencies and commercial organizations. We serve the business needs of our customers by providing strategy, program management, architecture, and sustainment of ...

New

Sara Software Systems

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Senior Business Analyst

OR · Remote

$94K - $122K/yr

... Service Desk services for Federal Agencies and commercial organizations. We serve the business needs of our customers by providing strategy, program management, architecture, and sustainment of ...

New

Home Depot

Pro Customer Service/Sales

Roseburg, OR

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Remote, OR

Service Desk Manager information

See Remote, OR salary details

$36.5K

$94.4K

$156.8K

How much do service desk manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service desk manager in Remote, OR is $94,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Remote, OR? The most popular types of Service Desk jobs in Remote, OR are:
What job categories do people searching Service Desk Manager jobs in Remote, OR look for? The top searched job categories for Service Desk Manager jobs in Remote, OR are:
What cities near Remote, OR are hiring for Service Desk Manager jobs? Cities near Remote, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Remote, OR as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,425 per year, or $45.4 per hour.
Front Desk Manager

Front Desk Manager

Hospitality Staffing Solutions

Bandon, OR • On-site

$55K - $65K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!


HSS is seeking a Front Desk Manager for a Direct Hire position with our client located in the Bandon, OR area.


We are seeking an experienced hospitality professional to oversee all front office operations for a hotel property. This role is responsible for ensuring exceptional guest service, leading front desk staff, maintaining operational efficiency, and supporting overall hotel performance. The ideal candidate will be highly organized, guest-focused, and experienced in leading front office operations in a fast-paced hospitality environment.


Key Responsibilities

  • Oversee daily front desk operations to ensure efficient service and guest satisfaction
  • Lead, train, coach, and evaluate front office staff to maintain service excellence
  • Develop schedules and manage labor costs to ensure proper staffing coverage
  • Ensure completion of daily operational procedures, shift checklists, and night audit functions
  • Monitor room inventory, occupancy levels, and coordinate room blocking strategies
  • Respond promptly and professionally to guest concerns and service recovery situations
  • Work closely with housekeeping, maintenance, and hotel leadership teams to ensure seamless operations
  • Maintain front office supplies, forms, and inventory controls
  • Monitor payroll, labor reports, and front office operational records
  • Train staff on upselling techniques, guest engagement, and property standards
  • Participate in operational meetings and support revenue optimization initiatives
  • Ensure compliance with company policies, safety procedures, and hospitality standards
  • Assist with special projects and support hotel leadership as needed

Qualifications

  • Minimum 3-5 years of hotel front office or hospitality management experience
  • Previous supervisory or management experience in a hotel environment required
  • Strong guest service, leadership, and conflict resolution skills
  • Knowledge of hotel Property Management Systems (PMS) and front office operations
  • Experience with scheduling, labor management, and operational reporting
  • Excellent communication, organizational, and multitasking abilities
  • Ability to work flexible schedules including evenings, weekends, and holidays
  • Professional appearance and commitment to exceptional customer service

Compensation

  • Salary: $55,000-$65,000 annually, based on experience.
  • Bonus Opportunity: Eligible for discretionary performance-based bonuses.
  • Relocation Housing Available: Company-owned housing is available to qualified candidates at below-market monthly rental rates, making relocation to the area more affordable and convenient.


Application Process & Deadline

You can apply for this position or any additional positions by visiting:

HSS Careers


Applications will be accepted until the position is filled.


Equal Opportunity Statement

Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.

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