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Service Desk Manager Jobs in Remote, OR (NOW HIRING)

Hospitality Staffing Solutions, LLC

Be Seen First

Front Desk Manager

Bandon, OR · On-site

$45K - $55K/yr

Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of ... Position Overview The Front Desk Manager is responsible for overseeing all front office operations ...

Mehr Consultancy

Front Desk Lead

North Bend, OR

$15/hr

... Agent to provide excellent service to our guests. The ideal candidate should have strong ... Manage cash drawer and process payments (room charges, cash, debit, or credit). * Keep the front ...

Choice Hotels

Front Desk Lead

North Bend, OR

$15/hr

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to ... Manage cash drawer and process payments (room charges, cash, debit, or credit). * Keep the front ...

Lumen Technologies

Account Manager II - Desk Based Sales

OR · Remote

$50K - $67K/yr

... services and solutions. As a desk-based position, with limited field engagement, this role will ... Desk-based prospecting, selling and account management into assigned customer, meeting assigned ...

Lumen Technologies

Account Manager I- Desk Based Sales

OR · Remote

$43K - $57K/yr

... products, services and solutions. This desk-based position, with limited field engagement, will ... Desk-based prospecting, selling and account management into assigned customers to meet assigned ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Cogir Management, USA Inc

Concierge

Coos Bay, OR · On-site

$14.75 - $19/hr

This position will provide front desk coverage and exceptional customer service by consistently ... Support management with administrative tasks, such as data entry, scheduling, or light clerical ...

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All JobsService Desk Manager JobsService Desk Manager Jobs in Remote, OR

Service Desk Manager information

See Remote, OR salary details

$36.5K

$94.4K

$156.8K

How much do service desk manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service desk manager in Remote, OR is $94,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Remote, OR? The most popular types of Service Desk jobs in Remote, OR are:
What are popular job titles related to Service Desk Manager jobs in Remote, OR? For Service Desk Manager jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Remote, OR look for? The top searched job categories for Service Desk Manager jobs in Remote, OR are:
What cities near Remote, OR are hiring for Service Desk Manager jobs? Cities near Remote, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Remote, OR as of June 2026, with employment types broken down into 83% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $94,425 per year, or $45.4 per hour.
Front Desk Manager

Front Desk Manager

Hospitality Staffing Solutions, LLC

Bandon, OR • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

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Job description

Hospitality Staffing Solutions (HSS) is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business. We are committed to finding and placing the best hospitality talent in the industry!




Position Overview

The Front Desk Manager is responsible for overseeing all front office operations to ensure exceptional guest service, efficient daily operations, and adherence to company standards. This role leads the front desk team, maintains operational excellence, supports revenue goals, and works closely with all hotel departments to deliver a seamless guest experience while controlling labor and operational costs.


Reporting Structure

Reports directly to the General Manager and serves as a key member of the hotel leadership team.


Professional Appearance

Must maintain a polished and professional appearance at all times, including proper uniform and name tag in accordance with company standards.


Key Responsibilities


Front Office Operations

  • Oversee all daily front desk functions to ensure smooth and efficient operations
  • Develop and maintain front desk procedures, service standards, and operational checklists
  • Ensure completion of all shift responsibilities, special projects, and assigned duties
  • Monitor room availability, occupancy, and room blocking strategies in coordination with hotel leadership
  • Ensure nightly audit procedures are completed accurately and resolve discrepancies as needed
  • Monitor all functions within the Property Management System (PMS) to ensure accuracy and efficiency


Leadership & Team Development

  • Interview, hire, train, coach, supervise, and evaluate front office team members
  • Create work schedules to maintain proper staffing levels while controlling labor costs
  • Conduct regular team meetings, communicate operational updates, and follow up on action items
  • Train staff on guest service standards, upselling techniques, systems, and property knowledge
  • Provide shift coverage as needed during high occupancy periods or staffing shortages

Guest Experience

  • Deliver exceptional customer service and ensure total guest satisfaction
  • Respond promptly and professionally to guest concerns and service recovery situations
  • Work collaboratively with housekeeping, maintenance, and other departments to enhance the guest experience
  • Monitor guest feedback platforms and assist in responding to guest reviews and comments


Administrative & Financial Responsibilities


  • Review payroll, labor reports, and maintain department records
  • Assist with banking procedures and other administrative tasks as assigned
  • Maintain proper inventory levels of front office supplies, forms, and retail/gift shop items
  • Support revenue and occupancy goals by maximizing ADR and REVPAR opportunities
  • Participate in sales, revenue management, and operational meetings


Compliance & Standards


  • Ensure compliance with company policies, operational procedures, and safety regulations
  • Maintain all required certifications and ensure front office staff compliance with applicable regulations
  • Uphold hotel standards, professionalism, and confidentiality at all times


Additional Expectations


  • Participate in the Manager on Duty (MOD) program
  • Support hotel initiatives, projects, and operational needs as assigned by the General Manager
  • Remain flexible and available to perform additional duties as business needs required



Benefits

This is a Direct Hire position with our client. They offer Medical, Dental, Vision, and additional company benefits.


Application Process & Deadline


You can apply for this position or any additional positions by visiting: https://jobs2.smartsearchonline.com/hssstaffing/jobs/


Applications will be accepted until the position is filled.


Equal Opportunity Statement


Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, national origin, age, marital


Company Description

A nationwide company that specializes in staffing for the hospitality industry since 1990. Today, Hospitality Staffing is recognized as the industry leader. Our commitment to hospitality staffing has earned the trust and respect of the best hotel brands in the business, including four and five-diamond properties. We attribute this, in part, to the fact that each member of our management team has worked in and around the hotel industry. They understand the pressure to provide superior service while cutting costs and work daily to deliver just such a solution.
Recruiting superior talent is equally responsible for our success. Grassroots recruiting allows us to carefully screen for the proper attitude, skill sets, and work ethic. Clients and guests note our diligence and care.
All personnel are Hospitality Staffing employees, so we have a different relationship with them. We offer entry-level positions with the opportunity to advance into supervisory or managerial roles, but we expect professional and ethical