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Service Desk Manager Jobs in Remote, OR (NOW HIRING)

UMPQUA VALLEY FINANCIAL LLC

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Front Desk Representative

Roseburg, OR · On-site

$34K - $36K/yr

The Front Desk Representative will serve as the welcoming face of our CPA firm, managing daily ... service * High school diploma or equivalent * Proficiency in Microsoft Office * Strong ...

Mehr Consultancy

Front Desk Lead

North Bend, OR · On-site

$15/hr

... Agent to provide excellent service to our guests. The ideal candidate should have strong ... Manage cash drawer and process payments (room charges, cash, debit, or credit). * Keep the front ...

Choice Hotels

Front Desk Lead

North Bend, OR · On-site

$15/hr

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to ... Manage cash drawer and process payments (room charges, cash, debit, or credit). * Keep the front ...

Sara Software Systems

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AI Engineer

OR · Remote

... Service Desk services for Federal Agencies and commercial organizations. We serve the business needs of our customers by providing strategy, program management, architecture, and sustainment of ...

Sara Software Systems

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AI Engineer

OR · Remote

... Service Desk services for Federal Agencies and commercial organizations. We serve the business needs of our customers by providing strategy, program management, architecture, and sustainment of ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Remote, OR

Service Desk Manager information

See Remote, OR salary details

$36.5K

$94.4K

$156.8K

How much do service desk manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service desk manager in Remote, OR is $94,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Remote, OR? The most popular types of Service Desk jobs in Remote, OR are:
What job categories do people searching Service Desk Manager jobs in Remote, OR look for? The top searched job categories for Service Desk Manager jobs in Remote, OR are:
What cities near Remote, OR are hiring for Service Desk Manager jobs? Cities near Remote, OR with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Remote, OR as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $94,425 per year, or $45.4 per hour.

Front Desk Representative

UMPQUA VALLEY FINANCIAL LLC

Roseburg, OR • On-site

$34K - $36K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 13 days ago

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Job description

The Front Desk Representative will serve as the welcoming face of our CPA firm, managing daily interactions with clients and visitors while providing essential administrative support. This role requires exceptional organizational skills and a friendly demeanor to ensure smooth front desk operations and a positive client experience. The representative will report directly to Human Resources and use Microsoft Outlook and Google Calendar for appointment scheduling.

Responsibilities

  • Greet customers and visitors warmly and professionally
  • Handle incoming phone calls and direct them appropriately
  • Schedule appointments using Microsoft Outlook and Google Calendar
  • Manage visitor check-ins and maintain visitor logs
  • Process payments efficiently and accurately
  • Disseminate information and respond to client inquiries
  • Receive, sort, and distribute mail
  • Maintain accurate records and front desk documentation

Preferred Qualifications

  • 1+ years of experience in customer service
  • High school diploma or equivalent
  • Proficiency in Microsoft Office
  • Strong communication and organization skills
  • Ability to multitask and manage time effectively
  • Conflict resolution and phone etiquette expertise