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Service Desk Manager Jobs in Remote, OR (NOW HIRING)

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Planet Fitness

Club Manager

Roseburg, OR · On-site

$44K/yr

... Managers, Member Service Representatives, Trainers and Custodians. * Create and maintain a ... Involved in all front desk related activities including: * Answer phones in a friendly manner and ...

Planet Fitness

Assistant Manager

Roseburg, OR · On-site

Member service oversight - Ensuring staff is providing a superior customer experience at all times ... Involved in all front desk related activities including: * Answer phones in a friendly manner and ...

Project Sapiens

Renewal Operations Manager

OR · Remote

... Desk, RevOps with B2B software strongly preferred * Comfortable reading software contracts and ... Experience in a service-heavy software environment * Familiarity with CPQ, CLM, or contract ...

Sapiens

Renewal Operations Manager

OR · On-site +1

... Desk, RevOps with B2B software strongly preferred * Comfortable reading software contracts and ... Experience in a service-heavy software environment * Familiarity with CPQ, CLM, or contract ...

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Service Desk Manager information

See Remote, OR salary details

$36.5K

$94.4K

$156.8K

How much do service desk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service desk manager in Remote, OR is $94,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $112,400.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Remote, OR?

The most popular types of Service Desk jobs in Remote, OR are:

What are popular job titles related to Service Desk Manager jobs in Remote, OR?

For Service Desk Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Remote, OR look for?

The top searched job categories for Service Desk Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Service Desk Manager jobs?

Cities near Remote, OR with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $94,425 per year, or $45.4 per hour.

Logistics Support Specialist @ Bandon Dunes Golf Resort

Bandon, OR • On-site

Lever Organic
See more jobs at Lever Organicexternal

Full-time

Posted yesterday

New

Job description

Position Summary:
When a guest realizes they've left something behind, or a request comes through the Logistics Service Desk that needs an answer, you're the first person they reach. As the Logistics Support Specialist, you'll manage Service Desk calls and Freshworks tickets, track them through to resolution, and personally handle Lost & Found from the moment an item turns up to the moment it's back in a guest's hands. It's a role built on follow-through — staying organized, communicating clearly, and making sure nothing falls through the cracks.
 

Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve. A second par-3 course, Shorty's, opened in the Summer of 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon.

Beyond premier golf, guests delight in various dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone.

Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.

What You'll Do:
  • Own Lost & Found from start to finish. You'll manage the entire BOUNTE workflow — picking up items from drop zones across the resort, logging and securing them, and communicating directly with guests to coordinate retrieval and returns.
  • Be the first voice guests and teams hear. You'll answer Logistics Service Desk calls, triage requests, and either resolve them on the spot or route them to the right person.
  • Keep Freshworks tickets moving. You'll monitor, respond to, assign, and escalate incoming tickets, following up with the right teams so requests don't stall.
  • Document everything, every time. Accurate records in BOUNTE and Freshworks keep requests, item status, and communications traceable for guests, supervisors, and teams alike.
  • Step in wherever Logistics needs support. You'll provide backup administrative coverage and pitch in on general warehouse tasks like putaway and picking during available downtime.
  • Follow the protocols that protect guests and the resort. Chain-of-custody standards, confidentiality, and safety practices guide everything you do.
What Makes You a Great Fit:
  • You have at least a year of customer service, administrative, or service desk experience. Hospitality, resort, or retail background is a plus, but not required.
  • You're comfortable learning new systems. Freshworks and BOUNTE will be new to most candidates — you don't need prior experience, just a willingness to pick them up.
  • You have a valid driver's license. You'll travel between buildings and designated pickup areas as part of the Lost & Found workflow.
  • You're detail-oriented and organized. You can accurately document requests, items, and conversations, and keep track of multiple things at once without losing the thread.
  • You communicate well and follow through. Guests, vendors, and Logistics team members alike can count on you for clear updates and reliable service.
A Few Things to Know:
  • This role includes routine movement throughout the resort — walking between buildings, climbing stairs, and occasional outdoor exposure while making pickups.
  • Schedules may include weekdays, weekends, and varied hours based on operational needs.
  • Expect to lift and carry items up to 30 lbs regularly and 50 lbs occasionally.
  • You'll split time between office and warehouse support settings, with noise levels varying near warehouse operations.
Perks and Benefits for Full Time Employees:
  • Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
  • Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
  • Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
  • Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.  
  • Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
  • Resort Discounts: Save on dining and merchandise throughout the resort.
  • Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
  • Career Growth: Take advantage of continuous training and development opportunities to advance your career.

If you're organized, dependable, and enjoy being the person who keeps requests moving and reunites guests with their belongings, we'd like to hear from you. This role reports to our Purchasing Manager and plays a direct part in how smoothly Logistics runs day to day.

 
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.
 
At Bandon Dunes Golf Resort, we are proud to be an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. 
 
#bandondunes
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.