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Service Desk Jobs in Remote, OR (NOW HIRING)

Clint Newell Auto Group

Front Desk Receptionist

Roseburg, OR · On-site

$14.50 - $18.50/hr

We are a full-service dealer, and our vision is "to be the premier dealer in our marketplace" We sell new and used vehicles, parts, and accessories, along with providing full automotive service.

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

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All JobsService Desk JobsService Desk Jobs in Remote, OR

Service Desk information

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How much do service desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk in Remote, OR is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Remote, OR?

The most popular types of Service Desk jobs in Remote, OR are:

What are popular job titles related to Service Desk jobs in Remote, OR?

For Service Desk jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Remote, OR look for?

The top searched job categories for Service Desk jobs in Remote, OR are:

What cities near Remote, OR are hiring for Service Desk jobs?

Cities near Remote, OR with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 76% Physical, 1% Hybrid, and 23% Remote job distribution, with an average salary of $42,121 per year, or $20.3 per hour.

Logistics Support Specialist @ Bandon Dunes Golf Resort

Bandon, OR

Lever Organic
See more jobs at Lever Organicexternal

Full-time

Medical, PTO

Posted 4 days ago

Job description

Position Summary:
When a guest realizes they've left something behind, or a request comes through the Logistics Service Desk that needs an answer, you're the first person they reach. As the Logistics Support Specialist, you'll manage Service Desk calls and Freshworks tickets, track them through to resolution, and personally handle Lost & Found from the moment an item turns up to the moment it's back in a guest's hands. It's a role built on follow-through — staying organized, communicating clearly, and making sure nothing falls through the cracks.
 

Bandon Dunes is a world-class golf resort located on the Oregon Coast near the charming community of Bandon. Guests come to experience golf as it was meant to be at Bandon Dunes' six distinct golf courses. That includes five 18-hole courses, which all rank among the top 16 public courses in the United States, according to Golf Digest. The resort is also home to an award-winning par-3 course, Bandon Preserve. A second par-3 course, Shorty's, opened in the Summer of 2024. The two short courses are 'Courses with a Mission,' with all net proceeds funding the Bandon Dunes Charitable Foundation. The Foundation supports communities along the South Coast of Oregon.

Beyond premier golf, guests delight in various dining options at Bandon Dunes’ collection of restaurants. Whether you're looking to enjoy locally-sourced, Pacific-Northwest cuisine accompanied by an award-winning wine list or prefer kicking back in a Scottish-style setting with traditional pub fare and local microbrews, there is something for everyone.

Working at Bandon Dunes is a dream for golf fans, outdoor enthusiasts, and hospitality professionals alike. The Bandon Dunes team works together to create trips of a lifetime for our guests. We are passionate stewards of our resort, community, and environment. As an endlessly curious group, we ask questions, share ideas, and always look for a better way. With a hard-working attitude, we help guide our guests through their pure golf experience, immersed in Oregon’s natural beauty and away from the demands of daily life.

What You'll Do:
  • Own Lost & Found from start to finish. You'll manage the entire BOUNTE workflow — picking up items from drop zones across the resort, logging and securing them, and communicating directly with guests to coordinate retrieval and returns.
  • Be the first voice guests and teams hear. You'll answer Logistics Service Desk calls, triage requests, and either resolve them on the spot or route them to the right person.
  • Keep Freshworks tickets moving. You'll monitor, respond to, assign, and escalate incoming tickets, following up with the right teams so requests don't stall.
  • Document everything, every time. Accurate records in BOUNTE and Freshworks keep requests, item status, and communications traceable for guests, supervisors, and teams alike.
  • Step in wherever Logistics needs support. You'll provide backup administrative coverage and pitch in on general warehouse tasks like putaway and picking during available downtime.
  • Follow the protocols that protect guests and the resort. Chain-of-custody standards, confidentiality, and safety practices guide everything you do.
What Makes You a Great Fit:
  • You have at least a year of customer service, administrative, or service desk experience. Hospitality, resort, or retail background is a plus, but not required.
  • You're comfortable learning new systems. Freshworks and BOUNTE will be new to most candidates — you don't need prior experience, just a willingness to pick them up.
  • You have a valid driver's license. You'll travel between buildings and designated pickup areas as part of the Lost & Found workflow.
  • You're detail-oriented and organized. You can accurately document requests, items, and conversations, and keep track of multiple things at once without losing the thread.
  • You communicate well and follow through. Guests, vendors, and Logistics team members alike can count on you for clear updates and reliable service.
A Few Things to Know:
  • This role includes routine movement throughout the resort — walking between buildings, climbing stairs, and occasional outdoor exposure while making pickups.
  • Schedules may include weekdays, weekends, and varied hours based on operational needs.
  • Expect to lift and carry items up to 30 lbs regularly and 50 lbs occasionally.
  • You'll split time between office and warehouse support settings, with noise levels varying near warehouse operations.
Perks and Benefits for Full Time Employees:
  • Comprehensive Benefits Package: Enjoy a well-rounded benefits package that covers your health, wellness, and financial future.
  • Paid Time Off: Take the time you need to relax and recharge with our PTO plan.
  • Free Golf Privileges: Tee off at some of the most iconic courses in the world with complimentary golf access.
  • Quarterly Incentives: When our team meets resort-wide performance goals, we get rewarded.  
  • Complimentary Lunch: Stay energized with a complimentary lunch in our Staff Cafe during your shift.
  • Resort Discounts: Save on dining and merchandise throughout the resort.
  • Supportive Work Environment: Be part of a team that supports your growth and success, with opportunities to thrive in a collaborative atmosphere.
  • Career Growth: Take advantage of continuous training and development opportunities to advance your career.

If you're organized, dependable, and enjoy being the person who keeps requests moving and reunites guests with their belongings, we'd like to hear from you. This role reports to our Purchasing Manager and plays a direct part in how smoothly Logistics runs day to day.

 
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.
 
At Bandon Dunes Golf Resort, we are proud to be an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. 
 
#bandondunes
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.