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It Helpdesk Jobs in Remote, OR (NOW HIRING)

UCAN CAP

Information Technology Specialist 1

Roseburg, OR · On-site

$25.05/hr

Track and route problems and requests; document resolutions utilizing helpdesk software. * Assist ... Remain current with company system information, changes and updates. Remain current on technology ...

Lumen Technologies

Senior Lead IT Engineer, Flexera One

OR · On-site +1

$132K - $176K/yr

If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today. The Role The Senior Lead IT Engineer is a technical leadership role ...

AGFA

Director, Information Security

OR · On-site +1

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... to help healthcare providers achieve their clinical, operational and business strategies. AGFA ...

Agfa

Director, Information Security

OR · Remote

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... to help healthcare providers achieve their clinical, operational and business strategies. AGFA ...

Lumen Technologies

CMMC Compliance Analyst

OR · Remote

$105K - $141K/yr

If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready ... For more information on these checks, please refer to the Post Offer section of our FAQ page. Job ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Remote, OR

It Helpdesk information

See Remote, OR salary details

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How much do it helpdesk jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for it helpdesk in Remote, OR is $23.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.91 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What jobs pay $4000 a week without a degree?

In IT helpdesk roles, earning $4,000 a week typically requires extensive experience, certifications like CompTIA or Microsoft, and a high level of technical skill. Such salaries are uncommon for entry-level positions; most helpdesk jobs pay less, but senior or specialized roles in IT support can reach higher earnings with the right expertise and certifications.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, but it does not fully replace IT helpdesk professionals. IT helpdesk roles still require human oversight, problem-solving skills, and customer service, especially for complex or unique problems that AI cannot resolve independently.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are popular job titles related to It Helpdesk jobs in Remote, OR? For It Helpdesk jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Remote, OR look for? The top searched job categories for It Helpdesk jobs in Remote, OR are:
What cities near Remote, OR are hiring for It Helpdesk jobs? Cities near Remote, OR with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Remote, OR as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,106 per year, or $23.1 per hour.

Information Technology - IT Technician

Three Rivers Casino Resort

Coos Bay, OR • On-site

$23.76/hr

Full-time

Posted 5 days ago

Job description

Strating Wage: $23.76 hour
Provides first contact support; dispatches, monitors and communicates status of IT request.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Records, researches and patches level 1 and 2 support ensuring closure and documentation of request.
  • Installs desktop applications and updates as required.
  • Responds to questions concerning access to various software programs and other network resources.
  • Receives, prioritizes and responds to service calls for incident resolution and documentation.
  • Provides training to users as necessary.
  • Monitors and elevates overdue service tickets.
  • Recognizes and suggests areas for IT support staff improvements.
  • Communicates to management high impact incidents, problems and requests
  • Analyzes and trends incident requests.
  • Meets or exceeds departmental metrics as established over time.
  • Quickly restores services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action.
  • Other duties as directed by management.

WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
EXPERIENCE, EDUCATION AND ELIGIBILITY
  • Minimum age requirement for this position is 21 years old.
  • Must have a minimum 2 years' experience in information technology field required.
  • High School diploma or equivalent preferred.
  • Must have A+ certification.
  • Must have valid driver's license and adequate transportation for travel between casino locations.
  • Ability to type 40 WPM.
  • Prefer 1 year of experience working on IGT Advantage software.
  • Prefer 1 year of experience working on Micros and Micros Fidelio software.
  • Prefer a background in Microsoft technologies including Office Suite (Word, Excel, Outlook, and PowerPoint).
  • Ability to define problems/incidents, collect data, establish facts and draw valid conclusions.
  • Strong attention to detail.
  • Demonstrate fundamental understanding of ITIL processes.
  • Strong written/oral communication and interpersonal skills.
  • Network+ certification highly encouraged.
  • Strong knowledge of networking devices (Switches, routers, firewalls).
  • Strong knowledge of peripheral devices (printers, copiers, FAX).
  • Strong knowledge of data communication protocols and diagnostic tools (TCP/IP, telnet, Ping, Trace route, NSLookup).
  • Basic knowledge and/or experience with telecom technologies (cell phones, desk phones)
  • Knowledge of client connectivity and remote access tools.
  • Knowledge of EIA/TIA communication standards.
  • Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
  • Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
  • Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
  • Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.

PHYSICAL REQUIREMENTS
  • Must be able to sit, stand and/or walk for up to 8 hours.
  • Must be able to carry, reach, twist, bend and squat frequently.
  • Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 60 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind. Always." Your commitment will help us meet our Purpose.
EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

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