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Desktop Support Jobs in Remote, OR (NOW HIRING)

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Inside Sales Contractor

OR · Remote

$30K - $45K/yr

Desktop or laptop (*Please Note: Devices such as Chromebooks, IPADs and laptops with 8G's of RAM and under will have issues supporting our system) Scheduling Training: The schedule for the first two ...

Avaya

Senior Front End Engineer - Avaya Infinity Platform

OR · On-site +1

$114K - $158K/yr

At Avaya, you'll find a community that values your contributions and supports your growth every ... desktops, supervisor dashboards, configuration tools) where latency and throughput directly impact ...

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Desktop Support information

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$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for desktop support in Remote, OR is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What job makes $10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree often include roles like freelance software developers, sales managers, or specialized trades such as electricians or plumbers with experience. Success in these fields typically depends on skills, certifications, or building a strong client base rather than formal education.

What jobs pay $2000 a day?

Most jobs that pay $2000 a day typically require specialized skills, extensive experience, or high-level certifications. Examples include certain consulting roles, senior executive positions, specialized medical practitioners, or high-end freelance professionals in fields like law, finance, or technology. These roles often involve complex responsibilities and may require long hours or significant expertise.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.
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Desktop Support jobs near you
Tier 1 IT Service Desk Support Specialist

Tier 1 IT Service Desk Support Specialist

iWorks Corporation

OR • On-site, Remote

$35K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Title: Tier 1 IT Service Desk Support Specialist
Location: Remote
*Please note that this position is not open to candidates located in WA, CA, NY, CO, ME, or AK
About iWorks:
iWorks Corporation, founded in 2005, is a leading provider of information technology and professional services to the federal government. We are a recognized leader in personnel security and vetting solutions, Agile, DevOps, DevSecOps, data analytics, and cloud solutions. Our continuous process improvement approach, combined with our business and technology expertise, results in innovative solutions.
We offer exceptional comprehensive benefits (Medical, Dental, Vision, Life and Disability); 401(k); Health and Wellness Benefits; and Paid Sick Time, Vacation Time, and Holiday Time. You're eligible for bonuses throughout the year as part of our incentive program for innovation, and business development. All employees are also considered for an annual raise, commensurate with performance and company commitment.
About this position:
iWorks Corporation is seeking a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users. This role serves as the primary point of contact for technical assistance and focuses on responding to user issues, documenting incidents, troubleshooting common problems, and escalating issues when needed.
*This position is contingent upon contract award
Salary Range: $35,600 - $40,000 - commensurate with the candidate's skills, experience, location, and qualifications.
On a day-to-day basis, you will:
  1. Respond to user requests through phone, email, chat, or ticketing systems
  2. Log, categorize, prioritize, and track incidents and service requests in the ITSM system
  3. Troubleshoot common technical issues such as login problems, application errors, connectivity issues, and printer problems
  4. Provide basic troubleshooting guidance and support to end users
  5. Process user requests including password resets, access changes, software installations, and configuration support
  6. Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams with proper documentation
  7. Maintain communication with users regarding ticket status and resolution
  8. Document incidents, troubleshooting steps, and resolutions within the ITSM tool
  9. Coordinate with Tier 0, Tier 2, and Tier 3 support teams to support service delivery
  10. Participate in training, feedback sessions, and process improvement activities
  11. Track recurring issues and support metrics for reporting purposes

Required Education/Qualifications:
  • Must possess an active Public Trust (or higher) at the time of application.
  • Experience providing customer support or technical support in a help desk or service desk environment
  • Ability to troubleshoot basic technical issues and follow established procedures
  • Experience using ticketing or IT Service Management (ITSM) systems
  • Strong communication and customer service skills
  • Ability to document issues and maintain accurate records
  • Ability to prioritize and manage multiple support requests

Preferred Qualifications:
  • Experience supporting end users in an IT support environment
  • Familiarity with incident tracking and escalation processes
  • Experience working with knowledge base articles or standard operating procedures
  • Experience supporting user accounts, password resets, or software installations

Please Note: We maintain an on-camera policy for all virtual company meetings to foster engagement and collaboration. Reasonable exceptions may be granted with prior approval from Human Resources and/or the applicable manager or client.
iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.
iWorks is committed to maintaining a safe and productive work environment for all employees and ensuring the security and well-being of our clients. As part of our standard hiring process, we may conduct background checks and drug screenings on potential candidates to assess their suitability for employment.

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