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Desktop Support Jobs in Remote, OR (NOW HIRING)

Aptyx

IT Help Desk Technician (Onsite - Charlotte, NC)

OR · On-site +1

$70K - $85K/yr

Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals * Assist with workstation setups, equipment deployments, and user onboarding * Support local network ...

Aptyx

IT Help Desk Technician (Onsite - Taunton, MA)

OR · On-site +1

$75K - $92K/yr

Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals * Assist with workstation setups, equipment deployments, and user onboarding * Support local network ...

Landis+Gyr

Premium Service Manager

OR

This role typically supports 1 (or more) very large customers (>1 Mn endpoints) who have deployed L ... Required Skill Set- Experience with Windows desktop/server platforms and/or Unix, Microsoft Office ...

CONF- CAS/Outsourced Accounting Firm

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Accounting Manager

OR · Remote

$105K - $135K/yr

Provide high-level accounting support including bookkeeping oversight, adjusting journal entries ... Strong working knowledge of QuickBooks Online, QuickBooks Desktop, and Microsoft Excel * Strong ...

New

CONF- CAS/Outsourced Accounting Firm

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Accounting Manager

OR · Remote

$105K - $135K/yr

Provide high-level accounting support including bookkeeping oversight, adjusting journal entries ... Strong working knowledge of QuickBooks Online, QuickBooks Desktop, and Microsoft Excel * Strong ...

New

CONF- CAS/Outsourced Accounting Firm

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Accounting Manager

OR · Remote

$105K - $135K/yr

Provide high-level accounting support including bookkeeping oversight, adjusting journal entries ... Strong working knowledge of QuickBooks Online, QuickBooks Desktop, and Microsoft Excel * Strong ...

New

Your Resource Group/Credit Wellness

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Inside Sales Contractor

OR · Remote

$30K - $45K/yr

Desktop or laptop (*Please Note: Devices such as Chromebooks, IPADs and laptops with 8G's of RAM and under will have issues supporting our system) Scheduling Training: The schedule for the first two ...

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All JobsDesktop Support JobsDesktop Support Jobs in Remote, OR

Desktop Support information

See Remote, OR salary details

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$32

How much do desktop support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop support in Remote, OR is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Remote, OR? The most popular types of Desktop Support jobs in Remote, OR are:
What job categories do people searching Desktop Support jobs in Remote, OR look for? The top searched job categories for Desktop Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Desktop Support jobs? Cities near Remote, OR with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Remote, OR as of July 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, 3% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $47,719 per year, or $22.9 per hour.

IT Help Desk Technician (Onsite - Charlotte, NC)

Aptyx

OR • On-site, Remote

$70K - $85K/yr

Full-time

Posted 24 days ago

Job description

Department: Information Technology
Reports To: Director of IT Services
Employment Type: Full-Time
Location: Onsite - Charlotte, NC
Join the Team
Aptyx is building a modern, collaborative internal IT organization, and we're looking for an energetic IT Help Desk Technician to join the journey.
This role is perfect for someone who enjoys helping people, solving problems, and being the go-to technology resource for their location. You'll work closely with employees across the business, providing exceptional support while helping keep systems running smoothly and efficiently.
As the primary onsite IT presence at your facility, you'll play an important role in supporting day-to-day operations, coordinating with the broader IT team, and assisting with local projects that require hands-on technical support.
If you enjoy variety in your day, taking ownership of issues, and making a real impact on the employee experience, we'd love to meet you.
What You'll Do
End-User Support
  • Provide friendly, responsive onsite and remote IT support
  • Serve as the first point of contact for employee technology issues and requests
  • Triage, prioritize, troubleshoot, and resolve support tickets
  • Communicate clearly with users and provide timely updates
  • Escalate complex issues when appropriate while remaining engaged through resolution
  • Deliver a positive support experience that helps employees stay productive

Onsite IT Operations
  • Act as the primary IT resource for your assigned location
  • Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals
  • Assist with workstation setups, equipment deployments, and user onboarding
  • Support local network, connectivity, and infrastructure troubleshooting
  • Coordinate and assist with onsite technology projects, upgrades, and office moves
  • Serve as the local "hands and eyes" resource for the broader IT team

Technology Support
Support a broad range of technologies including:
  • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Active Directory and Entra ID
  • Windows workstations and endpoint management tools
  • Wi-Fi, VPN, and basic network troubleshooting
  • ERP and business applications, including Epicor, Sage, and other operational systems
  • Manufacturing, engineering, and shipping-related applications

Documentation & Continuous Improvement
  • Maintain accurate ticket notes and documentation
  • Contribute to IT knowledge base articles and support documentation
  • Follow security, compliance, and IT best practices
  • Identify opportunities to improve processes and enhance the employee experience

What We're Looking For
Required Qualifications
  • 2-5+ years of IT support, Help Desk, Desktop Support, or related experience
  • Strong troubleshooting skills across hardware, software, and basic networking
  • Excellent customer service and communication skills
  • Ability to prioritize and manage multiple requests effectively
  • Strong sense of ownership and accountability
  • Comfortable working independently while collaborating with a larger IT team
  • Positive attitude and willingness to learn

Preferred Experience
  • Microsoft 365 administration and support
  • Active Directory and Entra ID
  • Endpoint management tools such as Intune
  • Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
  • ERP or line-of-business application support
  • Manufacturing or multi-site business environments

What Makes You Successful
  • You enjoy helping people and solving problems
  • You take ownership and follow through
  • You communicate clearly and professionally
  • You stay organized in a fast-paced environment
  • You are proactive and always looking for ways to improve
  • You work well both independently and as part of a team

Work Environment & Requirements
  • 100% onsite at assigned location
  • Ability to perform hands-on technical work and equipment installations
  • Occasional after-hours support when necessary
  • Limited travel may be required to support other Aptyx locations

Why Join Aptyx?
At Aptyx, you'll have the opportunity to help shape the future of our internal IT organization. You'll work alongside a collaborative team, support employees across the business, and contribute to meaningful technology initiatives that directly impact company success.
Most importantly, you'll see the results of your work every day-helping people, solving challenges, and making technology work better for everyone.

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