This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions. Key Responsibilities * Maintain and troubleshoot site IT Infrastructure ...
This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions. Key Responsibilities * Maintain and troubleshoot site IT Infrastructure ...
Desktop Support information
See Remote, OR salary details
$13.93 - $15.65
1% of jobs
$15.65 - $17.38
5% of jobs
$17.38 - $19.10
15% of jobs
$19.44 is the 25th percentile. Wages below this are outliers.
$19.10 - $20.83
20% of jobs
The median wage is $21.69 / hr.
$20.83 - $22.55
18% of jobs
$24.20 is the 75th percentile. Wages above this are outliers.
$22.55 - $24.28
17% of jobs
$24.28 - $26
9% of jobs
$26 - $27.73
6% of jobs
$27.73 - $29.45
5% of jobs
$29.45 - $31.18
2% of jobs
$31.18 - $32.90
1% of jobs
$13
$22
$32
How much do desktop support jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for desktop support in Remote, OR is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.71 per hour, depending on experience, location, and employer.
What are some common challenges faced by desktop support professionals, and how can they be overcome?
Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.
What is a desktop support?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What is the career path for desktop support?
A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.
What is the work of desktop support?
Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
What does a desktop support professional do?
Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Remote, OR? The most popular types of Desktop Support jobs in Remote, OR are:
What job categories do people searching Desktop Support jobs in Remote, OR look for? The top searched job categories for Desktop Support jobs in Remote, OR are:
What cities near Remote, OR are hiring for Desktop Support jobs? Cities near Remote, OR with the most Desktop Support job openings:
Full-time
Re-posted 21 days ago
Roseburg Forest Products rating
7.7
Based on 22 frontline employees who took The Breakroom Quiz
Job description
Description
Purpose
The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg's production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Purpose
The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg's production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions.
Key Responsibilities
- Maintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system components
- Provide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices.
- Identify opportunities and implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
- Work closely with the IT Operations Support group on adherence to standards and participate in training as required
- Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
- Work with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assigned
- Provide guidance and mentorship to entry-level IT Operations Technicians
- Foster trust and collaboration by engaging regularly with production teams, staying visible on the floor, and creating open channels of communication for IT support and feedback
- May be required to travel to other plants to assist with troubleshooting or provide guidance
- Follow Health & Safety policies and programs
- Models Company core values
Required Qualifications
- Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
- Four years of experience in administration of Windows workstations and servers
- Demonstrated safety focus
- Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
- Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
- Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required
Preferred Qualifications
- Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
- Experience interfacing with or supporting infrastructure needs of a process-control environment
- Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
- PLC Programming Experience / Allen Bradley
What Roseburg Forest Products employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Roseburg Forest Products
Sourced by ZipRecruiter
Industry
Paper manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Springfield, OR, US
Year founded
1936