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Help Desk System Administrator Jobs in Remote, OR

Lumen Technologies

GTM Systems Administrator

OR · Remote

  • Medical

  • Life

If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today. The Role Lumen is seeking an experienced GTM Systems Administrator ...

U.S. Navy

IT Support Specialist

Roseburg, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Myrtle Point, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

US Navy

Information Technology Professional

Coquille, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Gold Beach, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Roseburg, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Port Orford, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Sutherlin, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

US Navy

Information Technology Professional

Lakeside, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

US Navy

Information Technology Professional

Sutherlin, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Coquille, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Coos Bay, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Winston, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Roseburg, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Coos Bay, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Roseburg, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

North Bend, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Myrtle Creek, OR

  • Medical

  • Dental

  • Vision

  • Retirement

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Showing results 1-20

All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Remote, OR

Help Desk System Administrator information

See Remote, OR salary details

$34.5K

$55.9K

$76.4K

How much do help desk system administrator jobs pay per year?

As of Aug 20, 2026, the average yearly pay for help desk system administrator in Remote, OR is $55,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $65,900.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Remote, OR?

For Help Desk System Administrator jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Remote, OR look for?

The top searched job categories for Help Desk System Administrator jobs in Remote, OR are:

What cities near Remote, OR are hiring for Help Desk System Administrator jobs?

Cities near Remote, OR with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,866 per year, or $26.9 per hour.

GTM Systems Administrator

Lumen Technologies

OR • Remote

Full-time

Medical, Life

Posted 7 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

12th of 99 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

Lumen is seeking an experienced GTM Systems Administrator specializing in LeanData to lead the administration, governance, optimization, and evolution of our Lead-to-Revenue operations platform. This role will be responsible for configuring and maintaining LeanData to support enterprise lead routing, account matching, queue management, buying group orchestration, meeting scheduling, and revenue process automation across multiple Salesforce environments.

The GTM Systems Administrator will partner closely with Marketing Operations, Revenue Operations, Sales Operations, Campaign Operations, Demand Generation, and Salesforce teams to design scalable processes that improve speed-to-lead, routing accuracy, operational efficiency, and pipeline performance.

The ideal candidate combines strong platform administration skills, deep understanding of lead management processes, and a passion for building intelligent, automated customer journeys that support business growth.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities
Platform Administration & Governance
  • Administer and maintain the LeanData platform, including routing logic, matching rules, FlowBuilder configurations, BookIt scheduling, Insights, orchestration workflows, and governance standards.
  • Configure and support lead, contact, account, opportunity, and buying-group orchestration processes.
  • Establish and maintain routing governance, naming conventions, documentation, and operational best practices.
  • Monitor platform health, performance, and adoption to ensure reliable and scalable operations.
  • Conduct periodic audits of routing logic, ownership rules, queues, and matching configurations.
Lead Management & Revenue Process Optimization
  • Design and optimize lead routing processes that improve speed-to-lead, ownership accuracy, SLA adherence, and conversion performance.
  • Develop and maintain account matching strategies to improve data quality and customer alignment across multiple Salesforce instances.
  • Build and support automated queue management processes to ensure balanced lead distribution and workload management.
  • Partner with stakeholders to continuously improve lifecycle management, lead processing, scoring, and qualification workflows.
  • Identify bottlenecks and recommend process enhancements to improve operational efficiency and revenue outcomes.
Cross-Functional Collaboration
  • Partner with Marketing Operations, Revenue Operations, Sales Operations, Salesforce Administration, and Business Intelligence teams to translate business requirements into scalable platform solutions.
  • Support organizational initiatives involving lead scoring, account-based marketing, buying groups, campaign attribution, and customer journey orchestration.
  • Facilitate stakeholder discussions to align routing strategies with business priorities and go-to-market objectives.
  • Serve as the primary subject matter expert for LeanData capabilities and roadmap planning.
Reporting & Analytics
  • Develop dashboards, reports, and operational insights that measure routing effectiveness, SLA compliance, conversion performance, and operational health.
  • Analyze trends and performance metrics to identify opportunities for optimization.
  • Provide recommendations backed by data to improve lead management and funnel efficiency.
  • Support leadership reporting and quarterly business reviews.
Integration & Technology Management
  • Collaborate with Salesforce, Adobe, Marketo, Demandbase, ZoomInfo, Conversica, and other MarTech platform owners to ensure seamless integration and data flow.
  • Support testing, deployment, and ongoing maintenance of new capabilities and integrations.
  • Assist with data governance initiatives, process documentation, and operational readiness planning.
  • Evaluate new features and platform enhancements to continuously improve capabilities.
User Enablement & Support
  • Provide training, documentation, and guidance to platform users and stakeholders.
  • Troubleshoot routing, matching, scheduling, and automation issues.
  • Maintain knowledge articles, runbooks, and process documentation.
  • Drive adoption through education, communication, and best-practice recommendations.
What We Look For in a Candidate
  • 3-5+ years of experience administering LeanData, Salesforce, Revenue Operations, Marketing Operations, or a related GTM technology platform.
  • Strong understanding of lead lifecycle management, lead routing, account matching, and sales process automation.
  • Experience supporting complex Salesforce environments and cross-functional business processes.
  • Experience configuring workflow automation and business process rules.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Demonstrated ability to translate business requirements into scalable technical solutions.
Preferred Qualifications
  • LeanData certification(s).
  • Salesforce Administrator certification.
  • Experience with Marketo, Adobe Experience Platform, Adobe Real-Time CDP, Demandbase, ZoomInfo, Conversica, or other enterprise GTM technologies.
  • Experience supporting account-based marketing, buying-group strategies, or revenue orchestration initiatives.
  • Experience working within large, complex enterprise organizations.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$84,629 - $112,838 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$88,860 - $118,480 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$93,092 - $124,122 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 343079

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

Social media

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