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Service Desk Jobs in Remote, OR (NOW HIRING)

Lumen Technologies

Account Manager I- Desk Based Sales

OR · Remote

$43K - $57K/yr

The Role Responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. This desk-based position, with ...

Phenom People

Customer Service Part Time

Roseburg, OR · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... Lowe's * Deliver excellent customer service * Help customers find products and provide ...

Cogir Senior Living

Concierge

Coos Bay, OR · On-site

$14.75 - $19/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Bayside Terrace by Cogir

Concierge

Coos Bay, OR

$14.75 - $19/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Cogir Management, USA Inc

Concierge

Coos Bay, OR · On-site

$14.75 - $19/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Cogir Senior Living

Concierge

Coos Bay, OR · On-site

$17/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Cogir Management, USA Inc

Concierge

Coos Bay, OR · On-site

$14.75 - $19/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Ocean Ridge by Cogir

Concierge

Coos Bay, OR · On-site

$14.75 - $19/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

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Service Desk information

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How much do service desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for service desk in Remote, OR is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What does a service desk do?

A service desk is a role within IT support that handles user requests, troubleshooting technical issues, and managing service requests. It serves as the primary point of contact for employees or customers needing assistance with hardware, software, or network problems, often using ticketing systems and requiring good communication skills.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What jobs pay $10,000 a month without a degree?

In the service desk or IT support field, reaching a $10,000 monthly salary typically requires extensive experience, specialized skills, or certifications such as CompTIA or ITIL. Most entry-level roles pay less, but senior IT managers or consultants with advanced expertise can earn this level of income without a degree, often through freelance work or consulting. High-paying roles generally demand strong technical knowledge, problem-solving skills, and industry experience.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as senior management, certain consulting positions, or highly experienced professionals in finance, law, or medicine. These roles typically require advanced skills, certifications, or extensive experience, and may involve long hours or high levels of responsibility.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, senior legal or financial advisors, specialized medical professionals, or top-tier executive consultants. These positions often require advanced skills, extensive experience, and professional certifications, and they may involve freelance or contract work with high hourly rates.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Remote, OR? The most popular types of Service Desk jobs in Remote, OR are:
What are popular job titles related to Service Desk jobs in Remote, OR? For Service Desk jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Remote, OR look for? The top searched job categories for Service Desk jobs in Remote, OR are:
What cities near Remote, OR are hiring for Service Desk jobs? Cities near Remote, OR with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Remote, OR as of June 2026, with employment types broken down into 2% As Needed, 52% Full Time, and 46% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,121 per year, or $20.3 per hour.
Account Manager I- Desk Based Sales

Account Manager I- Desk Based Sales

Lumen Technologies

OR • Remote

$43K - $57K/yr

Other

Medical, Life

Posted 14 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

4th of 78 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

Responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. This desk-based position, with limited field engagement, will target mostly new logo acquisition and development through well-supported sales and prospecting motions.

The Main Responsibilities
  • Desk-based prospecting, selling and account management into assigned customers to meet assigned monthly sales quotas.
  • Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
  • Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. 
  • Proactively solve sales challenges and customer obstacles.
  • Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
  • Engage internal resources and support personnel to provide an exceptional customer experience.
  • Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. 
  • Leverage the broader sales resource eco-system to drive high impact opportunities.
  • Work with urgency through all aspects of the sales cycle through closing.
  • Maintain updated sales stages and accurate notes in Salesforce.com.
  • Provide activity reports as required. Forecast and commit monthly sales volume accurately.
  • Attend assigned meeting and participate in all company training requirements. Constantly advance efforts and ways to improve performance towards personal development.
  • Enhance and develop knowledge of new technologies and selling points to build strong career and serve as effective resource to your customers.
  • Create and maintain account plans as required.
What We Look For in a Candidate
  • Up to 3+ years sales experience, experience selling similar products a plus. Results-oriented.
  • Strong communication, written and presentation skills.
  • Ability to build new relationships. Highly motivated and ambitious. Works well when presented with challenges. High energy and positive.
  • Anxious to learn and grow professionally. Coachable and can easily take direction.
  • Customer experience focused.
  • Proficiency in MS Office and social media. Strong web-conferencing skills.
  • Experience in Salesforce.com and LinkedIn.
  • Work daily with integrity and follow the Lumen Unifying Principles.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$43,280 - $57,696 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$45,444 - $60,587 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$47,607 - $63,468 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 342352

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

Social media

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