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Service Desk Jobs in Remote, OR (NOW HIRING)

Sara Software Systems

AI Engineer

OR · Remote

... Service Desk services for Federal Agencies and commercial organizations. We serve the business needs of our customers by providing strategy, program management, architecture, and sustainment of ...

Clint Newell Auto Group

Front Desk Receptionist

Roseburg, OR · On-site

$15.25 - $19.50/hr

We are a full-service dealer, and our vision is "to be the premier dealer in our marketplace". We sell new and used vehicles, parts, and accessories, along with providing full automotive service.

Clint Newell Auto Group

Front Desk Receptionist

Roseburg, OR · On-site

$14.50 - $18.50/hr

We are a full-service dealer, and our vision is "to be the premier dealer in our marketplace". We sell new and used vehicles, parts, and accessories, along with providing full automotive service.

Clint Newell Auto Group

Front Desk Receptionist

Roseburg, OR · On-site

$14.50 - $18.50/hr

We are a full-service dealer, and our vision is "to be the premier dealer in our marketplace". We sell new and used vehicles, parts, and accessories, along with providing full automotive service.

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Roseburg, OR · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Phenom People

Customer Service Part Time

Roseburg, OR · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... Lowe's * Deliver excellent customer service * Help customers find products and provide ...

Cogir Senior Living

Weekend Concierge

Roseburg, OR · On-site

$16 - $17/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Oak Park by Cogir

Weekend Concierge

Roseburg, OR · On-site

$15 - $19.25/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

Cogir Management, USA Inc

Weekend Concierge

Roseburg, OR · On-site

$15 - $19.25/hr

This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and ...

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Showing results 21-40

All JobsService Desk JobsService Desk Jobs in Remote, OR

Service Desk information

See Remote, OR salary details

$8

$20

$37

How much do service desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk in Remote, OR is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Remote, OR? The most popular types of Service Desk jobs in Remote, OR are:
What are popular job titles related to Service Desk jobs in Remote, OR? For Service Desk jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Remote, OR look for? The top searched job categories for Service Desk jobs in Remote, OR are:
What cities near Remote, OR are hiring for Service Desk jobs? Cities near Remote, OR with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,121 per year, or $20.3 per hour.

AI Engineer

Sara Software Systems

OR • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

We are seeking an AI Engineer who is, first and foremost, a strong software engineer. In this role, you will design, build, and ship AI-powered features end to end, from integrating large language models and machine learning services into our products, to developing the front-end applications that put those capabilities in users' hands. You will work across the stack, with a strong emphasis on front-end development and cloud-native engineering on Google Cloud Platform (GCP). 

Responsibilities 

  • Design, develop, and deploy AI-powered applications and features, integrating LLMs and ML models into production software 
  • Build and maintain responsive, high-quality front-end applications using modern JavaScript frameworks (React, Angular, or Vue) 
  • Develop APIs and backend services that connect front-end applications with AI/ML models and data pipelines 
  • Build, evaluate, and optimize LLM-based solutions including prompt engineering, RAG (Retrieval-Augmented Generation) pipelines, embeddings, and vector search 
  • Architect, deploy, and manage applications and AI workloads on Google Cloud Platform (Vertex AI, Cloud Run, Cloud Functions, BigQuery, GKE) 
  • Fine-tune and integrate models from providers such as OpenAI, Anthropic, and Google, as well as open-source models (Hugging Face, LLaMA, etc.) 
  • Implement MLOps/LLMOps best practices: CI/CD pipelines, model monitoring, evaluation, and versioning 
  • Write clean, well-tested, maintainable code and participate in code reviews 
  • Collaborate with product managers, designers, and stakeholders to translate business requirements into technical solutions 
  • Stay current with the rapidly evolving AI/ML landscape and recommend new tools and approaches 

Required Qualifications 

  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience) 
  • 3+ years of professional software engineering experience 
  • Strong proficiency in Python and JavaScript/TypeScript 
  • Hands-on experience building front-end applications with React, Angular, or similar frameworks (HTML, CSS, modern UI patterns) 
  • Experience developing and deploying applications on Google Cloud Platform 
  • Practical experience integrating LLM APIs (OpenAI, Anthropic Claude, Google Gemini) into applications 
  • Experience with RESTful APIs, microservices, and modern software architecture 
  • Familiarity with vector databases (Pinecone, Weaviate, pgvector, or similar) and RAG architectures 
  • Solid understanding of Git, CI/CD, containerization (Docker), and agile development practices 
  • Strong problem-solving skills and ability to work independently and within a team 

Preferred Qualifications 

  • Experience with Vertex AI, LangChain, LlamaIndex, or similar AI application frameworks 
  • Experience with agentic AI workflows, function/tool calling, and multi-agent systems 
  • Knowledge of ML fundamentals: model training, fine-tuning, and evaluation (PyTorch or TensorFlow) 
  • Experience with Kubernetes (GKE) and infrastructure-as-code (Terraform) 
  • Experience with SQL/NoSQL databases and data pipelines (BigQuery, Dataflow) 
  • GCP certifications (e.g., Professional Machine Learning Engineer, Professional Cloud Developer) 
  • Experience shipping user-facing AI products from concept to production 

Company Description

Sara Software Systems, LLC founded in July 2004 is a small, woman, minority owned and economically disadvantaged 8(a) business as approved by the Small Business Administration (SBA). Owned and managed by experienced IT professionals, we bring a realistic and knowledgeable approach with 15 years of technical excellence to solve complex federal and commercial IT challenges, transform how organizations operate, and protect our Customer's critical infrastructure.
Sara Software Systems, LLC is a process-driven and quality-focused company and we are appraised at Maturity Level (ML) 3 by the CMMI Institute for both DEV + SVC. Our CMMI DEV ML3 appraisal was specifically focused on Agile and DevSecOps. We are International Standards of Organization (ISO) 9001:2015, ISO 20000-1:2011 and ISO 27001:2013-certified.

Sara Software Systems, LLC is a leading technology Services provider with focus in Application Development and Modernization, Agile Transformations, Program Management , Information Technology , Software development, Cybersecurity, IT infrastructure, Business Process Reengineering and Service Desk services for Federal Agencies and commercial organizations. We serve the business needs of our customers by providing strategy, program management, architecture, and sustainment of information technology solutions both in traditional waterfall and agile methodologies that transform ideas to value.