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Service Desk Manager Jobs in Remote, OR (NOW HIRING)

Ko-Kwel Casino Resort Coos Bay

Guest Services Agent

North Bend, OR · On-site

$14 - $17.75/hr

  • Medical

  • Retirement

... service while managing check-ins, check-outs, reservations, concierge requests, and guest inquiries. By anticipating needs and delivering personalized service, the Front Desk Agent helps create ...

Ko-Kwel Casino Resort Coos Bay

Guest Services Agent

North Bend, OR · On-site

$14 - $17.75/hr

  • Medical

  • Retirement

... service while managing check-ins, check-outs, reservations, concierge requests, and guest inquiries. By anticipating needs and delivering personalized service, the Front Desk Agent helps create ...

Cogir Management, USA Inc

Weekend Concierge

Roseburg, OR · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position will provide front desk coverage and exceptional customer service by consistently ... Support management with administrative tasks, such as data entry, scheduling, or light clerical ...

Planet Fitness

Club Manager

Roseburg, OR · On-site

$44K/yr

... Managers, Member Service Representatives, Trainers and Custodians. * Create and maintain a ... Involved in all front desk related activities including: * Answer phones in a friendly manner and ...

Planet Fitness

Assistant Manager

Roseburg, OR · On-site

Member service oversight - Ensuring staff is providing a superior customer experience at all times ... Involved in all front desk related activities including: * Answer phones in a friendly manner and ...

Project Sapiens

Renewal Operations Manager

OR · Remote

... Desk, RevOps with B2B software strongly preferred * Comfortable reading software contracts and ... Experience in a service-heavy software environment * Familiarity with CPQ, CLM, or contract ...

Cogir Senior Living

Weekend Concierge

Roseburg, OR · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position will provide front desk coverage and exceptional customer service by consistently ... Support management with administrative tasks, such as data entry, scheduling, or light clerical ...

Oak Park by Cogir

Weekend Concierge

Roseburg, OR · On-site

$15 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position will provide front desk coverage and exceptional customer service by consistently ... Support management with administrative tasks, such as data entry, scheduling, or light clerical ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Remote, OR

Service Desk Manager information

See Remote, OR salary details

$36.5K

$94.4K

$156.8K

How much do service desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service desk manager in Remote, OR is $94,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Remote, OR?

The most popular types of Service Desk jobs in Remote, OR are:

What are popular job titles related to Service Desk Manager jobs in Remote, OR?

For Service Desk Manager jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Remote, OR look for?

The top searched job categories for Service Desk Manager jobs in Remote, OR are:

What cities near Remote, OR are hiring for Service Desk Manager jobs?

Cities near Remote, OR with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $94,425 per year, or $45.4 per hour.

Guest Services Agent

Ko-Kwel Casino Resort Coos Bay

North Bend, OR • On-site

Full-time

Medical, Retirement

Re-posted 28 days ago

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.
Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.
Why this job matters
The Guest Service Agent is the welcoming face of the hotel, creating a positive first impression and ensuring every guest feels valued and cared for. This role provides friendly, professional, and attentive service while managing check-ins, check-outs, reservations, concierge requests, and guest inquiries. By anticipating needs and delivering personalized service, the Front Desk Agent helps create memorable experiences that encourage guests to return again and again.
What you bring to the table
  • Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
  • Register arriving guests, assigns rooms, issues keys, and coordinates guest services with warmth and professionalism.
  • Update guest accounts accurately to reflect all recurring and incidental charges.
  • Maintain a neat, organized, and welcoming appearance of the front desk at all times.
  • Resolve guest concerns, complaints, or suggestions-or refers them to management when appropriate-to ensure superior guest service.
  • Input guest information into the Check Cashing System accurately and efficiently.
  • Represent the resort positively and professionally, both in person and over the telephone.
  • Coordinate with the Front Office Supervisor to manage VIP arrivals and special requests.
  • Collaborate with Mill Club Hosts and the Player Development Manager to ensure VIP guest bookings are accurate and seamless.
  • Know daily rates and future reservations to provide timely and accurate information to guests.
  • Use sales techniques to upsell services and close the reservation process when appropriate.
  • Complete all required paperwork as designated by the department.
  • Greet guests warmly, listens actively, and responds to their needs with care and attentiveness.
  • Provide guests with information about the property, promotions, programs, events, and benefits.
  • Utilize the V1 system to extract data for required information and reporting.
  • Maintain the security and confidentiality of all files, records, and guest information.
  • Uphold the highest standards of courtesy, professionalism, and discretion when communicating about or with preferred guests.
  • Offer alternatives or solutions to guests to enhance their experience whenever appropriate.
  • Adhere to all regulatory, departmental, and company policies ethically and consistently meet performance standards.
  • Anticipate guest needs and provide service proactively before requests are made.
  • Assist in coordinating and executing special events and Mill Club promotions to create memorable guest experiences.
  • Deliver personalized service to Mill Club guests to foster loyalty and satisfaction.
  • Actively participate as a team member by offering input, volunteering, and engaging in departmental projects, committees, and task forces.
  • Stay informed about all property events, initiatives, products, and services relevant to Mill Club guests.
  • Consistently demonstrate our service standards in every guest interaction, whether in person or over the phone.
  • Follow proper phone protocols and property transfer procedures to ensure professional communication and guest satisfaction.
  • Assist in inter-departmental training to support team growth and operational excellence.
  • Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)
Must-haves, nice-to-haves, and maybe some bonus points
  • Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
  • High School graduate or GED preferred.
  • Previous hotel related experience desirable. Prefer front desk and/or two (2) years customer service experience.
  • Above average writing and proof-reading experience required.
  • Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.
  • Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.
  • Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations.
  • Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
  • Knowledge of the Mill Club Program and comping criteria a plus.
  • Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
  • Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information.
  • Able to read, write, speak and understand English;
  • Ability to work in a highly structured and measured environment with a fast pace of work.
  • Ability to memorize data concerning various events, promotions, and services.
  • Ability to maintain a high level of quality and accuracy in performance.
  • Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.
  • Comfortable communicating clearly and positively with both guests and teammates.
Physical stuff to know
We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Ability to talk or hear, and stoop, kneel, crouch or crawl. Occasionally sit. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.
Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

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