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Remote Service Desk Manager Jobs in Portland, OR

CorVel Healthcare Corporation

IT Manager

Portland, OR · Remote

$70K - $116K/yr

... Desk team and delivering exceptional tier-one support. This role sets the vision for service ... This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24 ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

... Desk team and delivering exceptional tier-one support. This role sets the vision for service ... This is a Remote position ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Lead, mentor, and develop a 24 ...

ATIA Ltd

Sales Manager - Part time

Portland, OR · Remote

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Multnomah County

IT Help Desk

Portland, OR · On-site +1

$40.27 - $49.52/hr

Experience using call tracking and service management systems such as ServiceNow. * Experience ... SCCM), or remote support tools. * Experience drafting or updating technical Knowledge Base (KB ...

SQA Services

Audit Service Delivery Lead

Portland, OR · Remote

$55K - $70K/yr

Audits Assessments Supplier Desktop Evaluations Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel Process and triage incoming ...

SQA Services

Audit Service Delivery Lead

Portland, OR · Remote

$55K - $70K/yr

... Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel  Process and triage incoming work requests to the Coordination team ...

US Bank

End Point Systems Engineer

Gresham, OR · Remote

Manage platform access, RBAC, and governance in alignment with enterprise standards Automation ... Integrate Systems automations with ServiceNow, self-service portals, and service desk tooling to ...

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Insight Global

Remote Account Executive

Portland, OR · Remote

$16/hr

Our client offers a set of diverse products and services to a variety of business, from live ... This is a true sales role, you'll be prospecting, conducting calls, managing a pipeline, and ...

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All JobsService Desk JobsRemote Service Desk Manager JobsRemote Service Desk Manager Jobs in Portland, OR

Remote Service Desk Manager information

See Portland, OR salary details

$38.7K

$100.2K

$166.5K

How much do remote service desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote service desk manager in Portland, OR is $100,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,300.00 and $119,300.00 per year, depending on experience, location, and employer.

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Portland, OR? For Remote Service Desk Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Portland, OR look for? The top searched job categories for Remote Service Desk Manager jobs in Portland, OR are:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $100,237 per year, or $48.2 per hour.

Entry Level Remote Service Agent

Globe Life American Income Division

Gresham, OR • On-site, Remote

$16.50 - $22/hr

Full-time

Medical, Life

Re-posted 29 days ago

Job description

Client Benefits Service & Sales Representative - Remote Opportunity
Location: 100% Remote | Schedule: Flexible
Looking for a career that offers flexibility, stability, and meaningful work-all from the comfort of your home?
This fully remote opportunity allows you to take control of your schedule while building a rewarding career focused on delivering exceptional client support. Our virtual model eliminates commuting and rigid hours, giving you the freedom to perform at your best.Role Overview
In this position, you'll work directly with clients-answering questions, providing guidance, and ensuring a high level of service. You'll play a key role in creating positive client experiences while growing within a supportive, remote-first environment.What We're Looking For
  • Clear, confident communication skills
  • Strong listening ability with a solutions-focused mindset
  • Adaptability and the ability to manage responsibilities independently
  • Team-oriented attitude with personal accountability
  • Motivation to build long-term success in a remote role
What We Offer
Flexible Schedule + Weekly Pay
Create a work schedule that fits your life while earning consistent income.
100% Remote Work
Work from home with no commute and full location flexibility.
Ongoing Training & Development
Weekly training sessions to support your growth and success.
Comprehensive Benefits
  • Company-provided life insurance
  • Health insurance reimbursement

Modern Tools & Technology
Access industry-leading systems designed to keep you efficient and productive.Interview Process
All interviews are conducted via Zoom video conferencing for a convenient and streamlined experience.Ready to Get Started?
If you're seeking a flexible, work-from-home career with growth potential and purpose, we'd love to connect with you.
👉 Apply today and take the next step toward building your remote career.
Work from home. Grow your career. Make an impact.

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