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Service Desk Assistant Jobs in Rochester, NY (NOW HIRING)

DePaul

Front Desk Assistant

Rochester, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and ... Greet and welcome guests, residents, families, and service providers in a prompt, caring and ...

Monroe Community College

Night Desk Attendant

Rochester, NY

$12.75 - $16.50/hr

Ensure that only authorized personnel are in the desk area. * Assist Public Safety and Photo ID in ... Customer Service and Communication * Maintain a professional, courteous, attentive, and responsive ...

Von Maur

NY CUSTOMER SERVICE COUNTER

Victor, NY · On-site

$16.50 - $18.50/hr

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide ... Calculate service desk and store cash work - prepare bank deposits * Maintain a clean and organized ...

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How much do service desk assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for service desk assistant in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What are the most commonly searched types of Service Desk jobs in Rochester, NY? The most popular types of Service Desk jobs in Rochester, NY are:
Service Desk Assistant jobs near you
Front Desk Assistant

Front Desk Assistant

DePaul

Rochester, NY • On-site

$21 - $21.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Overview

The DePaul True North Apartments are now hiring a full-time Front Desk Assistant! The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and courteous manner. Keyboard skills and a knowledge of general office procedures required.  Must have an ability to interact in a positive manner with staff, residents and guests.  

Why work for DePaul?

  • Make a positive difference in someone's life
  • Supportive work environment
  • We value diversity
  • Opportunity for professional development and career advancement
  • Excellent benefits and competitive wages
  • Pay range for this position is $21-$21.30/hour
Responsibilities
  •  Respects and maintains Residents' rights and confidentiality.
  •  Greet and welcome guests, residents, families, and service providers in a prompt, caring and positive manner.
  • Perform required screening of all individuals for safe entry into the facility.
  •  Ability to communicate effectively with persons speaking English and respond to requests promptly and cheerfully.
  • Receive all incoming calls and route them appropriately.  Document accurate messages for staff whenever they are unavailable to take calls.
  • Assist in scheduling appointments and tours.  Provide tours of the building to families and potential residents as needed or requested by supervisor. 
  • Assist tenants, vendors, staff, and visitors as needed by connecting with appropriate persons or items they are on site for.
  • Knowledgeable of site specifics to provide appropriate answers if staff are unavailable.
  • Assist with common space activities, events and set up as needed.
  • Maintain a neat and welcoming environment within the reception area.
  • Receive applications via walk-ins and route them appropriately.
  • Walk around site for rounds to ensure doors are closed and lights are off in unused rooms, and common areas are clean & organized.
  • Assist in performing clerical duties to aid in the effective and efficient operation of programs, including scheduling of community space and transportation needs of tenants.
  • Driving or transporting Residents or Tenants as needed/requested.
  • Attend staff meetings, in-services, and trainings as requested or required.
  • Perform any other duties necessary for the effective and efficient operation of the community.
    • Qualifications

    Education: High School diploma with training in a business office setting preferred.  Notary Public preferred.

    Other:  Valid New York State driver's license that meets the qualifications set by agency's clean driving record  policy. Must be at least Eighteen (18) years of age.

    Experience: Microsoft Office skills and a knowledge of general office procedures required.  Ability to interact in a positive manner with staff, residents, and guests

    Benefits

    This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match, Employee Discount Programs,  Free Parking and Staff Recognition Programs.

    DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.

    Employment Type: FULL_TIME

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