ZipRecruiter

Log In

1

Service Desk Assistant Jobs in Rochester, NY (NOW HIRING)

Monroe Community College

Night Desk Attendant

Rochester, NY · On-site

$12.75 - $16.50/hr

Ensure that only authorized personnel are in the desk area. * Assist Public Safety and Photo ID in ... Customer Service and Communication * Maintain a professional, courteous, attentive, and responsive ...

Von Maur

NY CUSTOMER SERVICE COUNTER

Victor, NY · On-site

$16.50 - $18.50/hr

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide ... Calculate service desk and store cash work - prepare bank deposits * Maintain a clean and organized ...

Von Maur

NY CUSTOMER SERVICE COUNTER

Victor, NY · On-site

$16.50 - $18.50/hr

Answer a multi-line telephone - assist customers or direct them to the appropriate area * Provide ... Calculate service desk and store cash work - prepare bank deposits * Maintain a clean and organized ...

Graham Manufacturing

Front Desk Coordinator

Batavia, NY · On-site

$21 - $25/hr

Front Desk Coordinator Reports To: HR Manager FLSA Status & EEO Code: Non - Exempt & Administrative ... Order when necessary. * Assist employees when they need items from shop. Customer Service:

Graham Corporation

Front Desk Coordinator

Batavia, NY · On-site

$21 - $25/hr

Job Title: Front Desk Coordinator Reports To: HR Manager FLSA Status & EEO Code: Non - Exempt ... Order when necessary. * Assist employees when they need items from shop. Customer Service:

Graham Corporation

Front Desk Coordinator

Batavia, NY · On-site

$15.50 - $20/hr

Front Desk Coordinator The Front Desk Coordinator will perform receptionist job first and for most ... Order when necessary. * Assist employees when they need items from shop. Customer Service:

New

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

Ross Stores

Assistant Store Manager

Irondequoit, NY · On-site

... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Assistant JobsService Desk Assistant Jobs in Rochester, NY

Service Desk Assistant information

See Rochester, NY salary details

$10

$20

$32

How much do service desk assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk assistant in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What are the most commonly searched types of Service Desk jobs in Rochester, NY? The most popular types of Service Desk jobs in Rochester, NY are:
Service Desk Assistant jobs near you

Full-Time Assistant Office Manager Store

TOPS Markets

Spencerport, NY • On-site

$18.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Tops Markets rating

5.5

Company rating: 5.5 out of 10

Based on 285 frontline employees who took The Breakroom Quiz

88th of 122 rated grocery stores

Job description

Full-Time Assistant Office Manager Store #453

Jul 3, 2026 Spencerport, NY, US, 14559 Company: Tops Pay Rate Starting at: Level $18.50/ hr Rates of pay are determined by previous experience and labor contract seniority. The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Assistant Office/Service desk manager is responsible for ensuring superior customer service and control of losses through efficient management of service desk and bookkeeping operations.

Essential Duties and Responsibilities:

  • Prioritize multiple tasks without constant supervision
  • Handle cash, checks, and other media and distinguish between various forms of currency
  • Responsible for proper cash and media reconciliation at the end of each shift
  • Maintain a clean and organized environment around the service desk and bottle area
  • Answer incoming telephone calls and direct to correct person/department
  • Inform manager on duty and/ or office manager of any problems or important information
  • Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates
  • Complete all necessary paperwork relating to Bookkeeping and Service Desk Department
  • Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation
  • Ensure all security procedures are followed to protect from internal/external theft
  • Maintain efficient use of supplies
  • Confirm all equipment is in proper working condition
  • Report any information/ problems to Service Desk manager
  • Act in place of Service Desk/Bookkeeping manager when they are absent
  • Follow direction of managers, as given

Minimum Qualifications:

  • Must be 18 years of age
  • Ability to read, write, and perform basic math functions
  • Possess basic computer skills
  • Possess strong communication skills

Physical Requirements Equipment Used:

  • Cash Register
  • Money Order Machine
  • Lottery Vending Machine (must be 18yrs of age)
  • Lottery Machine
  • Coinstar (Must be 18 yrs. of age)
  • Western Union System
  • Certegy Check Cashing System
  • Safe
  • Tickets.com Terminal
  • Coin Wrapper (Must be 18 yrs. of age)
  • Telephone System
  • Currency Counter
  • Adding Machine/Calculator
  • Ladder (must be 18 yrs. of age)
  • Bottle Machine(Must be 18 yrs. of age)

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

What Tops Markets employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply