This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical ... Deliver strong customer service to internal users Qualifications Required Skills & Qualifications
This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical ... Deliver strong customer service to internal users Qualifications Required Skills & Qualifications
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
Front Desk Agent
Henrietta, NY · On-site
$16/hr
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
Front Desk Agent
Henrietta, NY · On-site
$16/hr
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
Front Desk Agent
Henrietta, NY · On-site
$16/hr
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
Front Desk Agent
Henrietta, NY · On-site
$16/hr
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
Front Desk Agent
Henrietta, NY · On-site
$16/hr
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
Front Desk Agent
Henrietta, NY · On-site
$16/hr
If so, you might just be perfect for this Guest Services Associate (GSA) / Front Desk Agent position! WORK SCHEDULE This part-time entry-level hospitality position typically works days, 6:30 AM - 3 ...
The company also provides regulatory financial filing services (e.g., SEC filings) to its domestic ... desk and work on computer in quiet environment Attention to detail Expertise in Microsoft Word ...
The company also provides regulatory financial filing services (e.g., SEC filings) to its domestic ... desk and work on computer in quiet environment Attention to detail Expertise in Microsoft Word ...
The company also provides regulatory financial filing services (e.g., SEC filings) to its domestic ... at desk and work on computer in quiet environment • Attention to detail • Expertise in ...
The company also provides regulatory financial filing services (e.g., SEC filings) to its domestic ... at desk and work on computer in quiet environment • Attention to detail • Expertise in ...
DME Sales Coordinator I (Entry-Level)
Rochester, NY · On-site
$21 - $25/hr
This is an excellent entry-level opportunity for someone who enjoys customer service, organization ... Service departments * Assist with front desk and administrative support as needed * Maintain ...
DME Sales Coordinator I (Entry-Level)
Rochester, NY · On-site
$21 - $25/hr
This is an excellent entry-level opportunity for someone who enjoys customer service, organization ... Service departments * Assist with front desk and administrative support as needed * Maintain ...
This is an excellent entry-level opportunity for someone who enjoys customer service, organization ... Service departments * Assist with front desk and administrative support as needed * Maintain ...
This is an excellent entry-level opportunity for someone who enjoys customer service, organization ... Service departments * Assist with front desk and administrative support as needed * Maintain ...
Consumer Care Representative (Collections Specialist/Customer Service)
Geneseo, NY · On-site
$17.20 - $17.75/hr
The Consumer Care Representative (Customer Service) may perform entry-level information gathering ... This also includes securing your desk and workstation when you are not there. This includes locking ...
Consumer Care Representative (Collections Specialist/Customer Service)
Geneseo, NY · On-site
$17.20 - $17.75/hr
The Consumer Care Representative (Customer Service) may perform entry-level information gathering ... This also includes securing your desk and workstation when you are not there. This includes locking ...
The Consumer Care Representative (Customer Service) may perform entry-level information gathering ... This also includes securing your desk and workstation when you are not there. This includes locking ...
Quick apply
The Consumer Care Representative (Customer Service) may perform entry-level information gathering ... This also includes securing your desk and workstation when you are not there. This includes locking ...
The Consumer Care Representative (Customer Service) may perform entry-level information gathering ... This also includes securing your desk and workstation when you are not there. This includes locking ...
The Consumer Care Representative (Customer Service) may perform entry-level information gathering ... This also includes securing your desk and workstation when you are not there. This includes locking ...
Network Technician
$20 - $27/hr
This is an entry-level technical position involving responsibility for the installation, operation ... Responds to help desk tickets; Job Qualifications Graduation from high school or possession of an ...
Network Technician
$20 - $27/hr
This is an entry-level technical position involving responsibility for the installation, operation ... Responds to help desk tickets; Job Qualifications Graduation from high school or possession of an ...
Network Technician
Honeoye Falls, NY · On-site
$20 - $27/hr
Technology Services Date Available: ASAP Closing Date: 06/19/2026 This is an entry-level technical ... Responds to help desk tickets; Job Qualifications Graduation from high school or possession of an ...
Network Technician
Honeoye Falls, NY · On-site
$20 - $27/hr
Technology Services Date Available: ASAP Closing Date: 06/19/2026 This is an entry-level technical ... Responds to help desk tickets; Job Qualifications Graduation from high school or possession of an ...
Field Technician, Leak Survey - Rochester, NY
Rochester, NY · Remote
$20.25 - $27.75/hr
Leak Survey Technician (Entry-Level) Heath Consultants Incorporated Since 1933, Heath Consultants ... Customer service experience preferred, but not required * Ability to use Simple Hand Tools * Work ...
Quick apply
Field Technician, Leak Survey - Rochester, NY
Rochester, NY · Remote
$20.25 - $27.75/hr
Leak Survey Technician (Entry-Level) Heath Consultants Incorporated Since 1933, Heath Consultants ... Customer service experience preferred, but not required * Ability to use Simple Hand Tools * Work ...
... service, this is the right entry level opportunity for you. In-Office: This is a 100% in-office ... The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Quick apply
... service, this is the right entry level opportunity for you. In-Office: This is a 100% in-office ... The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
... service, this is the right entry level opportunity for you. In-Office: This is a 100% in-office ... The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
... service, this is the right entry level opportunity for you. In-Office: This is a 100% in-office ... The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Entry Level Service Desk information
See Rochester, NY salary details
$8.54 - $11.17
6% of jobs
$11.17 - $13.80
9% of jobs
$14.59 is the 25th percentile. Wages below this are outliers.
$13.80 - $16.43
31% of jobs
The median wage is $16.81 / hr.
$16.43 - $19.06
25% of jobs
$20.77 is the 75th percentile. Wages above this are outliers.
$19.06 - $21.69
5% of jobs
$21.69 - $24.32
9% of jobs
$24.32 - $26.95
5% of jobs
$26.95 - $29.58
4% of jobs
$29.58 - $32.21
1% of jobs
$32.21 - $34.84
1% of jobs
$34.84 - $37.47
2% of jobs
$8
$20
$37
How much do entry level service desk jobs pay per hour?
As of May 31, 2026, the average hourly pay for entry level service desk in Rochester, NY is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.46 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Entry Level Service Desk professional, and why are they important?
To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.
What are some common challenges faced by Entry Level Service Desk professionals, and how can they be managed effectively?
Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.
What are entry level service desk jobs?
Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.
What is the difference between Entry Level Service Desk vs Help Desk Technician?
| Aspect | Entry Level Service Desk | Help Desk Technician |
|---|---|---|
| Certifications | Basic IT certifications (e.g., CompTIA A+) | Often similar, may include vendor-specific certs |
| Work Environment | Help desk or IT support teams, fast-paced | Support centers, corporate IT departments |
| Responsibilities | Initial troubleshooting, ticket logging, user support | Issue resolution, remote support, hardware/software troubleshooting |
| Common Usage | Entry-level role for IT support | Similar entry-level support position |
Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.
What are the most commonly searched types of Service Desk jobs in Rochester, NY? The most popular types of Service Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Service Desk jobs? Cities near Rochester, NY with the most Entry Level Service Desk job openings:
Job description
Overview
Job Title: IT Help Desk
Location: Victor, NY (Onsite)
Employment Type: 6-month contract to hire
Hours: Monday - Friday (7:30 am - 4 pm)
About the Company
Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
Overview
Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
ResponsibilitiesKey Responsibilities
- Provide first-line technical support via phone, email, and in person
- Troubleshoot hardware, software, and network-related issues
- Support user accounts, password resets, and permissions in Active Directory
- Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
- Set up and configure desktops, laptops, and peripherals
- Escalate more complex issues as needed
- Document tickets, resolutions, and processes
- Deliver strong customer service to internal users
Required Skills & Qualifications
- Experience or exposure to Active Directory (user management, resets, permissions)
- Basic knowledge of Cisco networking (switches, routers, connectivity)
- Comfortable handling phone support and interacting with users daily
- Strong communication and customer service skills
- Ability to work onsite and support users face-to-face
- Basic understanding of Windows environments and IT fundamentals
Preferred
- CompTIA A+, Network+, or similar certifications
- Internship or help desk experience
- Experience with ticketing systems
About Wellington Steele & Associates
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Rochester, NY, US
Year founded
2002