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Entry Level Service Desk Jobs in Rochester, NY (NOW HIRING)

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Entry Level Service Desk information

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$37

How much do entry level service desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level service desk in Rochester, NY is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.46 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

Is helpdesk a good entry-level job?

A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.
What are the most commonly searched types of Service Desk jobs in Rochester, NY? The most popular types of Service Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Service Desk jobs? Cities near Rochester, NY with the most Entry Level Service Desk job openings:
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,600 per year, or $20 per hour.

Field Technician, Leak Survey - Rochester, NY

Heath Consultants Incorporated

Rochester, NY • Remote

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Heath Consultants Inc. rating

8.1

Company rating: 8.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

180th of 446 rated engineering

Job description


Leak Survey Technician (Entry-Level)

Heath Consultants Incorporated

Since 1933, Heath Consultants has been a trusted leader in protecting communities through natural gas safety services. We are hiring motivated individuals to join our team as Leak Survey Technicians. No prior experience is required — we provide paid training and industry-recognized certifications.

If you’re dependable, enjoy working outdoors, and want a stable career with purpose, this could be a great fit.

These are full time positions, with occasional overtime and weekend work. No experience? No problem. We provide paid training with an instructor.

Position Overview

As a Leak Survey Technician, you play a vital role in protecting life, property, and the environment. You will inspect natural gas systems, detect potential leaks using advanced equipment, and ensure compliance with safety regulations. Your work directly supports public safety and environmental protection in the communities we serve.

What You’ll Do:

Protect Communities

  • Inspect natural gas distribution systems
  • Conduct leak surveys using specialized detection equipment
  • Accurately document findings and complete compliance reports
  • Follow strict safety protocols and federal/local regulations
  • Communicate professionally with homeowners and members of the public
  • Your daily work helps prevent hazardous situations and ensures regulatory compliance.

Work Outdoors & Stay Active

This role is ideal for individuals who prefer being active rather than sitting behind a desk. You will:

  • Walk approximately 4–7 miles per day
  • Bend, kneel, and lift up to 25 pounds
  • Work in various weather conditions
  • Remain on your feet for extended periods

Operate Specialized Equipment

You will use industry-leading gas detection technology to identify potential leaks. Heath provides comprehensive paid training and certifications to ensure you are fully prepared and confident in the field.

Job Requirements:

  • High school diploma or GED
  • Valid driver’s license with a safe driving record
  • Ability to pass a DOT drug screen and background check
  • The ability to stand and walk for long periods of time on varying types of terrain, to bend and stoop, and to lift heavy items is essential
  • Ability to walk 4-7 miles per day in varying types of terrain in all types of weather
  • Strong reliability and accountability
  • Customer service experience preferred, but not required
  • Ability to use Simple Hand Tools
  • Work well within a group as well as individually
  • Ability to use and understand utility maps
  • Proficient at using technology (smartphone, tablet)


No industry experience is necessary — we value work ethic, dependability, and a safety-first mindset.

Competencies:

  • Action Oriented / Demonstrates Ability to Take Initiative
  • Customer Focused / Customer Oriented
  • Makes good Decisions with Quality Problem Solving / Demonstrates Good Judgment
  • Results Oriented / Achiever
  • Functional / Technical Skills / Technically Competent
  • Demonstrates integrity and Trustworthy
  • Detail Oriented
  • Good at Prioritizing & Communicating
  • Time Management Skills


Vehicle Program (Personal Vehicle Use)

At Heath, we support our team members who are on the move! Employees in this role are enrolled in Heath's Personal Vehicle (POV) Program, which provides meaningful financial support for local travel:

  • $800 monthly vehicle allowance
  • $300 monthly fuel card

To take advantage of this program, employees will need to meet a few standard qualifications:

  • Active auto insurance (minimum 100/300/100 coverage or $300,000 CSL)
  • Proof of insurance provided at renewal
  • A vehicle that meets Heath's standards — 4-door, backup camera, hands-free capability, and professional appearance

Full program details are shared upon hire.

Benefits

  • Weekly pay
  • Paid training and industry certifications
  • 401(k) with company match
  • Medical, dental, vision, and life insurance
  • Paid time off and paid holidays
  • $1,500 employee referral bonus
  • Car, and Gas Allowance for personal vehicle use
  • Monthly phone allowance up to $40.00

Career Growth

Many of our technicians advance into senior technician, field leadership, and safety management roles. Heath is committed to developing long-term careers, not just filling positions.


If you are dependable, safety-minded, and ready to build a career that makes a difference, we encourage you to apply.

Heath Consultants Incorporated is an Equal Opportunity Employer.



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