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Service Desk Assistant Jobs in Rochester, NY (NOW HIRING)

Spa at the Del Monte

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

DelMonte Hotel Group

Hotel Front Desk Clerk

Rochester, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

Spa at the Del Monte

Hotel Front Desk Clerk

Rochester, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

DelMonte Hotel Group

Hotel Front Desk Clerk

Rochester, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

Ross

Assistant Store Manager

Irondequoit, NY · On-site

... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must ...

Ross

Assistant Store Manager

Irondequoit, NY · On-site

... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must ...

Ross Stores

Assistant Store Manager

Irondequoit, NY · On-site

... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must ...

Wegmans

Customer Service Associate

Brockport, NY · On-site

$16.50 - $17/hr

... Desk employees are ambassadors of incredible customer service. In this area, you'll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist ...

Ross Stores

Assistant Store Manager

Irondequoit, NY · On-site

... registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand ... Two or more years of Store or Assistant Store Manager experience in a retail environment. * Must ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk, you will be responsible for performing a variety of ... service. • Provide guests with directions and information regarding the local area. • Assist in ...

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Showing results 21-40

All JobsService Desk JobsService Desk Assistant JobsService Desk Assistant Jobs in Rochester, NY

Service Desk Assistant information

See Rochester, NY salary details

$10

$20

$32

How much do service desk assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service desk assistant in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What is a service desk assistant?

A service desk assistant is a support professional who helps users resolve technical issues, often providing assistance with hardware, software, and network problems. They typically work in IT support environments, using tools like ticketing systems and troubleshooting procedures to ensure efficient service delivery.

What are the most commonly searched types of Service Desk jobs in Rochester, NY?

The most popular types of Service Desk jobs in Rochester, NY are:

Service Desk Assistant jobs near you

Hospitality Desk Associate

Rochester, NY

Midtown Athletic Club
Health Care and Social Assistance • 1 - 5K employees
Learn more about Midtown Athletic Clubexternal

$18.25/hr

Full-time

Posted 12 days ago

Job description

Midtown is looking for a Hospitality Desk Associate who will be the first point of contact for every interaction with our members and guests. This full-time 30hr week position will include working a closing shift on Friday & Saturday evenings.

The Position

Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Desk Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Desk Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.

You will love this job if:

  • You love inspiring a sense of community and providing personal attention

  • You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner

  • You consistently strive to create a lasting first impression

  • You thrive in creating memorable moments for members and guests

  • You are passionate about helping others

  • You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members

  • Receive coaching with optimism and implement recommendations

As Hospitality Desk Associate, you will:

  • Greet everyone who enters the club with a warm welcome

  • Seek to understand how you can help make someone's experience special

  • Demonstrate sound judgment, professionalism, and optimism

  • Assist members with program registration, payment processing, and scheduling services

  • Handle check-ins, addressing questions and resolving issues appropriately

  • Identify potential friction points for customer and help find solutions

  • Participate in service recovery

  • Maintain cleanliness of front desk areas to contribute to an exceptional facility experience

  • Contact housekeeping and maintenance departments when a problem is reported

  • Answer queries regarding club services and facilities

  • Implement processes and procedures to ensure consistent delivery of service

  • Complete transactions for paid services or goods

  • Complete tasks or projects as assigned such as calling members with birthday greetings

Experience and Requirements

  • Availability to work a flexible schedule (including evenings, weekends, and some holidays)

  • Demonstrate strong customer service skills and enjoy serving others

  • Working knowledge of customer services standards

  • Work gracefully and quickly under pressure

  • Great personality that naturally connect with a wide variety of people

  • Keen memory and delightful sense of humor

  • Quickly make calculations when handling money

  • Work well in a collaborative team environment

  • Highly organized and efficient

  • Excellent communication skills

Compensation:

$17-$18.25 per hour.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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