ZipRecruiter

Log In

1

Service Desk Representative Jobs (NOW HIRING)

CHS Corporate

Service Desk Rep

Birmingham, AL

Job Summary The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This role serves as the first point of contact for IT ...

Active Wellness

Service Desk Representative

Vacaville, CA · On-site

$16.90 - $18/hr

Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new ...

Active Wellness

Service Desk Representative

Vacaville, CA · On-site

$16.90 - $18/hr

Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new ...

next page

Showing results 1-20

All JobsService Desk Representative Jobs

Service Desk Representative information

See salary details

$11

$19

$27

How much do service desk representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a Service Desk Representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What are some common challenges faced by Service Desk Representatives and how can they be managed effectively?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What are the key skills and qualifications needed to thrive as a Service Desk Representative, and why are they important?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
More about Service Desk Representative jobs
What cities are hiring for Service Desk Representative jobs? Cities with the most Service Desk Representative job openings:
What states have the most Service Desk Representative jobs? States with the most job openings for Service Desk Representative jobs include:
What job categories do people searching Service Desk Representative jobs look for? The top searched job categories for Service Desk Representative jobs are:
Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.
Cloud Service Desk Representative

Cloud Service Desk Representative

Essnova Solutions, Inc.

Washington, DC • On-site

$19.75 - $25.50/hr

Full-time

Posted 23 days ago

Job description

Cloud Service Desk Representative
About Essnova Solutions
Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*
Responsibilities
  • Provide advanced technical support for cloud and endpoint environments
  • Support Microsoft 365, endpoint management, and enterprise collaboration platforms
  • Troubleshoot complex technical issues escalated from service desk operations
  • Support endpoint deployment, configuration, and lifecycle management activities
  • Assist with system monitoring, logging, and operational support functions
  • Support user account management, authentication, and access control processes
  • Maintain technical documentation and knowledge base articles
  • Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
  • Support secure operations in compliance with federal security requirements

Requirements
Required Qualifications
  • 8 years of IT, endpoint engineering, or cybersecurity experience
  • 6 years of engineering or advanced technical support experience
  • Experience supporting enterprise Microsoft environments
  • Experience supporting endpoint technologies and cloud services
  • Strong troubleshooting and customer support skills
  • Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
  • Active Top Secret Clearance required
Location
Washington, DC area with onsite support as required.

Apply