ZipRecruiter

Log In

1

Service Desk Representative Jobs (NOW HIRING)

CHS Corporate

Service Desk Rep

Birmingham, AL

Job Summary The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This role serves as the first point of contact for IT ...

Navstar

Service Desk

Vienna, VA

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...

Active Wellness

Service Desk Representative

Sunnyvale, CA · On-site

$19.50 - $20/hr

Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new ...

Active Wellness

Service Desk Representative

Napa, CA · On-site

$18 - $19/hr

Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new ...

STRIDE BANK NA

Senior Service Desk Representative

Tulsa, OK · On-site

$16.75 - $23/hr

The Senior Service Desk Representative delivers advanced, high-touch technical support across multiple service channels while exemplifying the Bank's highest standards of customer service ...

Atos

Service Desk Representative

Dallas, TX

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

Atos

Service Desk Representative

Flint, MI

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

Navtech

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

next page

Showing results 1-20

All JobsService Desk Representative Jobs

Service Desk Representative information

See salary details

$11

$19

$27

How much do service desk representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level executives, or certain freelance professionals like surgeons or legal experts. These positions often require advanced skills, extensive experience, or certifications, and may involve consulting, contract work, or leadership responsibilities in high-demand industries.

What job makes $10,000 a month without a degree?

A Service Desk Representative typically does not earn $10,000 a month without a degree; most roles in this field have lower salaries. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, which rely on skills, experience, and performance rather than formal education. Some specialized trades or certifications in tech or finance may also lead to high earnings without a degree.

What is a service desk representative?

A service desk representative is a professional who provides technical support and assistance to users experiencing IT issues. They handle troubleshooting, resolve problems, and communicate solutions, often using ticketing systems and remote tools. Strong communication skills and basic technical knowledge are essential for this role.

What does a Service Desk Representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

Is AI replacing IT's help desk?

Service Desk Representatives support IT help desks by resolving user issues and managing support tickets. While AI tools like chatbots and automation are increasingly used to handle routine tasks, human oversight remains essential for complex problems and customer service. AI enhances efficiency but does not fully replace the need for skilled support staff.

What are some common challenges faced by Service Desk Representatives and how can they be managed effectively?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What are the key skills and qualifications needed to thrive as a Service Desk Representative, and why are they important?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
More about Service Desk Representative jobs
What cities are hiring for Service Desk Representative jobs? Cities with the most Service Desk Representative job openings:
What states have the most Service Desk Representative jobs? States with the most job openings for Service Desk Representative jobs include:
What job categories do people searching Service Desk Representative jobs look for? The top searched job categories for Service Desk Representative jobs are:
Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 5% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.
Service Desk Rep

Service Desk Rep

CHS Corporate

Birmingham, AL

Full-time

Posted 19 days ago

CHS Inc. rating

8.0

Company rating: 8.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

57th of 340 rated logistics

Job description

Job Description

Job Summary
The Service Desk Representative II provides technical support and customer service for incident resolution and service requests. This role serves as the first point of contact for IT-related issues, including software, hardware, and network troubleshooting. Responsibilities include initial assessment, triage, research, and resolution of user-reported issues. The Service Desk Representative II collects and documents information through the ServiceNow ticketing system and escalates complex issues when necessary.
 

Essential Functions

  • Provides first-line troubleshooting and support for hardware, software, networking, and system issues, including desktops, laptops, mobile devices, printers, network connectivity, and both physical and virtual server environments.
  • Performs routine server support tasks on physical and virtual machines, including safely cycling physical servers, validating system and network connectivity, conducting disk cleanups, and verifying configuration settings within hypervisor platforms such as VMware vSphere.
  • Monitors server health and assists with basic infrastructure maintenance, including reviewing virtual machine resource allocation and identifying potential performance or storage issues.
  • Addresses and resolves basic incidents and requests; logs all incidents and service requests in the ServiceNow ticketing system and escalates issues beyond scope as needed.
  • Uses the appropriate ServiceNow categories for logging incidents and requests, ensuring accuracy and efficiency in issue resolution.
  • Creates a positive customer support experience by demonstrating deep problem understanding, timely communication, and professional handling of all inquiries.
  • Analyzes and resolves incidents and requests, documenting resolutions and providing users with regular status updates.
  • Effectively manages multiple tasks, prioritizes workloads, and meets tight deadlines in a fast-paced environment.
  • Uses remote support tools to diagnose and resolve technical issues when on-site assistance is not required.
  • Guides users through issue resolution processes and educates them on best practices to minimize recurring problems.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
     


Knowledge, Skills and Abilities

  • Strong knowledge of IT support processes, troubleshooting methodologies, and service management tools.
  • Proficiency in using remote desktop support tools, ticketing systems (e.g., ServiceNow), and IT service management (ITSM) platforms.
  • Strong understanding of IP networking, Active Directory security, and client-server networking.
  • Working knowledge of server infrastructure, including physical server hardware, virtual machines, and hypervisor technologies (experience with platforms such as VMware vSphere preferred).
  • Experience supporting and maintaining both physical and virtual server environments, including disk management, connectivity validation, and basic configuration review.
  • Advanced knowledge of Microsoft Office tools, including expert-level proficiency in Excel.
  • Familiarity with password reset tools, multi-factor authentication (MFA), and user access control.
  • Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Ability to diagnose issues, find solutions quickly, and resolve problems effectively in a fast-paced environment.

Shift: 2nd shift position, 3pm to 12am 
 

What CHS Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply