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Service Desk Representative Jobs (NOW HIRING)

Active Wellness

Service Desk Representative

Vacaville, CA · On-site

$16.90 - $18/hr

Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new ...

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Service Desk Representative

Tustin, CA · On-site

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

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Service Desk Representative

Dallas, TX · On-site

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

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Sr Service Desk Representative

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Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

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How much do service desk representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a service desk representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What are common challenges faced by service desk representatives and how can they be managed?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What skills and qualifications are needed to be a service desk representative?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
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Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.

Service Desk Representative

Active Wellness

Vacaville, CA • On-site

$16.90 - $18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Location: Active Wellness Center at NorthBay - Vacaville, CA
Pay Transparency: Pay Transparency: $16.90 - $18.00 per hour (DOE); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.
Role and Responsibilities
The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the club's first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities
Essential Functions
  • Greet members/guests enthusiastically and efficiently handle the check-in process
  • Answer telephone and field calls
  • Schedule services appointments and take reservations either in person or by phone
  • Assist members with purchases of retail goods and club services
  • Present membership information to prospective members, as well as refer them to Member Sales Department
  • Be knowledgeable about all programs and activities offered throughout the center
  • Promote club services and activities
  • Assist with keeping the club well stocked and clean
  • Inventory of food items as well as locker and laundry service
  • Maintain communication log and lost & found ledger
  • Handle member injury and illness incident reporting
  • Administer emergency care to members and guests in need of assistance
  • Work as a TEAM with all other departments
  • Other duties and responsibilities as assigned by supervisor

Other Functions
  • Promote club services and activities
  • Assist with keeping the club well stocked and clean
  • Attend Active Wellness site meetings and trainings
  • Handle injury and illness and security incident reporting

Qualifications and Education Requirements
  • Previous health club personal training experience is a plus.
  • Previous experience with Member Management Systems is a plus.
  • Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
  • Minimum GED/High School Diploma or equivalent
  • Must be detail oriented, organized and highly responsive with a commitment to customer service
  • Strong verbal communication skills
  • Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
  • AED/CPR/First Aid Certified
  • Proof of citizenship or legal status

Physical and Working Conditions
  • Ability to take the responsibility for the health and safety of others
  • Ability to stand for several hours in a same shift; ability to lift 25 lbs
  • Fitness club environment
  • Must follow OSHA and Active Wellness safety standards

Benefits
  • Health, Dental and Vision Insurance (Full Time)
  • Health Flexible Spending Account (Full Time)
  • Paid Time Off (Full Time)
  • Parking & Transit Flexible Spending Accounts
  • 401(k) (Eligible after 1 year of service + 1000 work hours)
  • Legal Support Plan
  • Employee Assistance Program & Mental Health Support Service
  • Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Active Wellness LLC is an equal opportunity employer.

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