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Service Desk Representative Jobs (NOW HIRING)

kgs

2nd Shift Service Desk

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

2nd Shift Service Desk

Vienna, VA · On-site

$27 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Part-Time Service Desk - Weekends

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift : Saturday and Sunday from 6am to 6pm Essential Functions ...

kgs

2nd Shift Service Desk

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag

Part-Time Service Desk - Weekends

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Saturday and Sunday from 6am to 6pm Essential Functions ...

Koniag

2nd Shift Service Desk

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 10:30pm. Essential Functions ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift : Saturday and Sunday from 6am to 6pm Essential Functions ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift : Saturday and Sunday from 6am to 6pm Essential Functions ...

Atos

Service Desk Representative

Fargo, ND

... desk/call center or phone support experience helpful. - Previous IT or Computer Science education and/or technical certifications a plus but not required. - One - Two years of customer service work ...

Koniag, Inc.

Service Desk Analyst

Clarksburg, WV · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Act as the designated Service Desk representative for all district technology implementations and major process changes. * Partner with instructional, operational, and administrative departments to ...

kgs

Service Desk Analyst

Clarksburg, WV

$20 - $27.50/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Analyst

Clarksburg, WV · On-site

$20 - $27.50/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

ASM Research

Bilingual Tier 1 Service Desk Representative

$15.75 - $20/hr

The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will assist customers ...

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Service Desk Representative information

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How much do service desk representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level executives, or certain freelance professionals like surgeons or legal experts. These positions often require advanced skills, extensive experience, or certifications, and may involve consulting, contract work, or leadership responsibilities in high-demand industries.

What job makes $10,000 a month without a degree?

A Service Desk Representative typically does not earn $10,000 a month without a degree; most roles in this field have lower salaries. High-paying jobs that can reach this level without a degree often include sales, real estate, or entrepreneurship, which rely on skills, experience, and performance rather than formal education. Some specialized trades or certifications in tech or finance may also lead to high earnings without a degree.

What is a service desk representative?

A service desk representative is a professional who provides technical support and assistance to users experiencing IT issues. They handle troubleshooting, resolve problems, and communicate solutions, often using ticketing systems and remote tools. Strong communication skills and basic technical knowledge are essential for this role.

What does a Service Desk Representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

Is AI replacing IT's help desk?

Service Desk Representatives support IT help desks by resolving user issues and managing support tickets. While AI tools like chatbots and automation are increasingly used to handle routine tasks, human oversight remains essential for complex problems and customer service. AI enhances efficiency but does not fully replace the need for skilled support staff.

What are some common challenges faced by Service Desk Representatives and how can they be managed effectively?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What are the key skills and qualifications needed to thrive as a Service Desk Representative, and why are they important?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
More about Service Desk Representative jobs
What cities are hiring for Service Desk Representative jobs? Cities with the most Service Desk Representative job openings:
What states have the most Service Desk Representative jobs? States with the most job openings for Service Desk Representative jobs include:
What job categories do people searching Service Desk Representative jobs look for? The top searched job categories for Service Desk Representative jobs are:
Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 5% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.
20117 - Service Desk Rep I

20117 - Service Desk Rep I

Hyundai AutoEver America

West Point, GA • On-site

$15 - $19.50/hr

Full-time

Posted 15 days ago

Job description

Job Summary:
Hyundai AutoEver America is a dynamic IT powerhouse behind Hyundai Motor Corporation, providing cutting-edge IT services and support. The role involves providing initial employee support for technical inquiries, troubleshooting software and hardware issues, and managing support tickets.
Responsibilities:
• Technical Support: Provide desk-side and remote technical support to users across departments and building locations.
• Ticket Management: Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
• Hardware Support: Install, configure, maintain, and troubleshoot PCs, laptops, networked printers (including laser, label, and dot matrix), and related peripherals.
• Imaging: Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
• Incident Documentation: Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
• Data Management: Backup and restore user profiles and data in accordance with established procedures.
• Asset Management: Follow asset naming and labeling standards.
• Register IT assets in the asset management system.
• Participate in scheduled physical asset inventory audits as required.
• Escalation: Escalate complex or unresolved issues to Service Desk Rep II or management when appropriate.
• Other Duties: Perform other duties as assigned by management.
Qualifications:
Required:
• High School diploma or equivalent experience
• 0–1 year of experience in IT or strong technical aptitude (entry-level candidates welcome)
• Basic understanding of networking concepts and Windows operating systems
• Strong troubleshooting and logical problem-solving skills
• Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange
• Ability to multitask, prioritize incoming requests, and work effectively both independently and in a team environment
Preferred:
• Familiarity with security solutions such as antivirus, DRM, or similar technologies
• Strong customer service skills with the ability to communicate effectively with internal and external users
• Excellent written communication skills, including proper grammar, spelling, and formatting
• Prior exposure to IT support or help desk environments
Company:
Hyundai AutoEver is an automobile sales internet company. Founded in 2005, the company is headquartered in Fountain Valley, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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