ZipRecruiter

Log In

1

Service Desk Representative Jobs (NOW HIRING)

Atos

Service Desk Representative

Dallas, TX · On-site

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

Weis Markets

Service Desk Representative

Sunbury, PA · On-site

$15.25 - $19.50/hr

Creates service tickets in Weis' incident management system for both break fixes and ad hoc ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Atos

Service Desk Representative

Flint, MI · On-site

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

Weis

Service Desk Representative

Sunbury, PA · On-site

$15.25 - $19.50/hr

Creates service tickets in Weis' incident management system for both break fixes and ad hoc ... The requirements listed below are representative of the knowledge, skills, and/or abilities ...

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

kgs

2nd Shift Service Desk

Vienna, VA · On-site

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

2nd Shift Service Desk

Vienna, VA · On-site

$27 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

2nd Shift Service Desk

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsService Desk Representative Jobs

Service Desk Representative information

See salary details

$11

$19

$27

How much do service desk representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a service desk representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What skills and qualifications are needed to be a service desk representative?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.

What are common challenges faced by service desk representatives and how can they be managed?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.
More about Service Desk Representative jobs

What cities are hiring for Service Desk Representative jobs?

Cities with the most Service Desk Representative job openings:

What states have the most Service Desk Representative jobs?

States with the most job openings for Service Desk Representative jobs include:

What are popular job titles related to Service Desk Representative jobs?

For Service Desk Representative jobs, the most frequently searched job titles are:

Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.

Service Desk Representative

Bozeman, MT • On-site

Ridge Athletic Clubs
11 - 50 employees
Learn more about Ridge Athletic Clubsexternal

Part-time

Re-posted 11 days ago

Job description

Are you a friendly and ambitious person who enjoys working as a part of a team and providing outstanding service to customers? Are you an advocate of health and fitness? If so, we want to talk to you! Our Service Desk Representatives provide an outstanding experience to our customers and work to provide a safe, clean, and happy environment for all. If this fits what you are looking for, fill out the application and perhaps you can join our great team! 
Requirements:
  • High School Diploma
  • Must have a flexible schedule as demands might require working at least two weekends per month, evenings, holidays and special events.
 Experience:       
  • Minimum of 2 years in customer service, preferably in an athletic club, as a Barista, or other service industry preferred.
Specific Responsibilities:
  • Be able to count and verify cash, shift activity, and gift certificates, with departing shift
  • Be able to use basic computer skills
  • Multi-tasking is a priority
  • Be able to recognize and greet our member’s by name
  • Serve coffee and smoothies in a precise and efficient manner
  • Answer multiple phone lines and be able to transfer and voicemail as necessary
  • Keep locker rooms cleaned and stocked with necessary supplies
General Responsibilities:
  • Work with members and guests in a respectful and courteous manner
  • Remain sensitive to others and maintain a genuine interest in working for our member’s best interests
  • Maintain a positive attitude while working with team members
  • Demonstrate qualities of leadership, responsibility, and maturity
  • Alert supervisor of any current or potential problems
  • Possess good communication and written skills
  • Be able to comprehend instructions and information
  • Have the people skills necessary to work effectively with the members and fellow employees