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Service Desk Representative Jobs (NOW HIRING)

Atos

Service Desk Representative

Flint, MI · On-site

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

Atos

Service Desk Representative

Dallas, TX

The Service Desk Representative will answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from end users experiencing problems with hardware ...

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

kgs

2nd Shift Service Desk

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

2nd Shift Service Desk

Vienna, VA · On-site

$27 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

2nd Shift Service Desk

Vienna, VA · On-site

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift : Saturday and Sunday from 6am to 6pm Essential Functions ...

Koniag, Inc.

Part-Time Service Desk - Weekends

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift : Saturday and Sunday from 6am to 6pm Essential Functions ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA · On-site

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift : Saturday and Sunday from 6am to 6pm Essential Functions ...

NEWMARK

Operate the FM Desk in the Dow Diamond Center Terneuzen as part of a team to deliver service continuity from 7 am to 5 pm every working day. * Collect questions related to facility services from the ...

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How much do service desk representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a Service Desk Representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What are some common challenges faced by Service Desk Representatives and how can they be managed effectively?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What are the key skills and qualifications needed to thrive as a Service Desk Representative, and why are they important?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
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Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.
Cloud Service Desk Representative

Cloud Service Desk Representative

Info Gain Consulting

Mclean, VA

Full-time

Posted yesterday

Job description

Info Gain Consulting is currently seeking an exceptional Cloud Service Desk Representative to join our team. You will be supporting and provide invaluable support to the Congressional Budget office IT support- Sentry contract.
  • Resolve escalated technical issues involving enterprise endpoints and Microsoft cloud services.
  • Support complex endpoint troubleshooting and operational issue resolution.
  • Review SIEM and EDR telemetry in support of incident analysis.
  • Coordinate technical escalation and resolution across engineering teams.
  • Maintain accurate operational and troubleshooting documentation.
  • Demonstrated enterprise IT support experience involving endpoint and cloud environments.