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Service Desk Representative Jobs (NOW HIRING)

Koniag

2nd Shift Service Desk

Vienna, VA · On-site

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 10:30pm. Essential Functions ...

Atos

Service Desk Representative

Fargo, ND · On-site

... desk/call center or phone support experience helpful. - Previous IT or Computer Science education and/or technical certifications a plus but not required. - One - Two years of customer service work ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Act as the designated Service Desk representative for all district technology implementations and major process changes. * Partner with instructional, operational, and administrative departments to ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

Koniag Services, Inc.

Service Desk Lead

Vienna, VA · On-site

$80 - $100/hr

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Act as the designated Service Desk representative for all district technology implementations and major process changes. * Partner with instructional, operational, and administrative departments to ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Lead

Vienna, VA · On-site

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

Koniag, Inc.

Service Desk Lead

Vienna, VA · On-site

$80K - $100K/yr

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

kgs

Service Desk Lead

Vienna, VA

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

Koniag

Service Desk Lead

Vienna, VA · On-site

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

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Service Desk Representative information

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How much do service desk representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a service desk representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What skills and qualifications are needed to be a service desk representative?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.

What are common challenges faced by service desk representatives and how can they be managed?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.
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Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.

2nd Shift Service Desk

Vienna, VA • On-site

Koniag
Investment Management and Consulting Services • 501 - 1,000 employees
Learn more about Koniagexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

2nd Shift Service Desk

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team.

Shift: Monday to Friday from 2pm to 10:30pm.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

  • Providing answers to general IT-related questions.
  • Managing the customer's ticketing queue.
  • Tier 1-2 troubleshooting.
  • Solving issues such as password resets, RSA tokens, or PKI certifications.
  • Notifying users of service disruptions.
  • Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
  • Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
  • Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
  • Imaging workstations to the latest operating systems.
  • Installing COTS software.
  • Installing virus updates on stand-alone systems.
  • Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
  • Receiving and troubleshooting calls from international and remote users for issue resolution.
  • Escalating issues to the customer that require more advanced technical knowledge.
  • Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Requirements

  • Shall have four years of relevant experience in web software development.
  • Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
  • Bachelor's degree in related field

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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