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Service Desk Representative Jobs (NOW HIRING)

Atos

Service Desk Representative

Fargo, ND

... desk/call center or phone support experience helpful. - Previous IT or Computer Science education and/or technical certifications a plus but not required. - One - Two years of customer service work ...

kgs

Service Desk Analyst

Clarksburg, WV · On-site

$20 - $27.50/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

Koniag, Inc.

Service Desk Analyst

Clarksburg, WV · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

kgs

Service Desk Analyst

Clarksburg, WV · On-site

$20 - $27.50/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Act as the designated Service Desk representative for all district technology implementations and major process changes. * Partner with instructional, operational, and administrative departments to ...

Koniag, Inc.

Service Desk Lead

Vienna, VA · On-site

$80K - $100K/yr

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

kgs

Service Desk Lead

Vienna, VA · On-site

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

kgs

Service Desk Lead

Vienna, VA

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

Markel

Supervisor Service Desk

Richmond, VA · On-site

... representatives. • Stay updated on industry trends, emerging technologies, and best practices in service desk operations. • Collaborate with service management and other IT teams to ensure the ...

Markel Corporation

Supervisor Service Desk

Richmond, VA · On-site

Work with Service Desk Leadership team to develop and implement training programs to improve the technical and soft skills of service desk representatives. * Stay updated on industry trends, emerging ...

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Service Desk Representative information

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How much do service desk representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for service desk representative in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a Service Desk Representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What are some common challenges faced by Service Desk Representatives and how can they be managed effectively?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What are the key skills and qualifications needed to thrive as a Service Desk Representative, and why are they important?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.
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Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,994 per year, or $19.2 per hour.

Service Desk Representative

Atos

Fargo, ND

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Company Description

Atos is a leader in digital services with annual revenue of 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.
Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.
For more information, please see the Atos corporate web site: www.atos.net.
Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.

Job Description

Responsible for fielding inbound retail client telephone calls and working with great customer's to resolve issues.
Thoroughly document support calls following established procedures and guidelines.
Ability to navigate through various screens while talking with customers.
Maintain a positive and professional attitude while on the phone.
Multi-task and perform data entry.
Basic trouble-shooting
No sales!!! We just help people fix problems!

Qualifications

- Must attend all training classes starting October 24th

-Must be 18 years old. 

- High School diploma or GED required.

- Strong communication skills required. 

- Previous hardware/software troubleshooting experience helpful.

- Previous help desk/call center or phone support experience helpful.

- Previous IT or Computer Science education and/or technical certifications a plus but not required. 

- One - Two years of customer service work experience (phone or online support preferred). 

-Ability to multi-task. 

- Ability to work in a fast paced environment.

- Reliable and punctual.

- Strong technical aptitude.

Additional Information

Atos has a new client for our call center in the Fargo area and we are looking to expand once again. We are starting training classes on September October 7th.  We are looking for candidates interested in growing with a successful company who have a passion or knowledge for computers.

Paid, 13 days of classroom training 

Opportunity to make incentives and bonus, as well as differential pay for some shifts

Overtime Opportunities

Advancement opportunity - All our Supervisors started as technicians!

Full Benefits including Medical and Dental and 401K match!!

Paid Time Off program and vacation time and holiday pay

Casual dress code. Blue Jeans welcome!!

Fun Class A Office Space

Great corporate culture

Celebrate birthdays and anniversaries

Team lunches 

Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions!

Cool break room with TV, Game station, ping pong etc.

Great break room!!

We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee's needs. Flexibility to work any shift preferred, but not mandatory. Apply today to see current shifts available.


Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.

Apply