ZipRecruiter

Log In

1

Service Desk Assistant Jobs (NOW HIRING)

Markel

Supervisor Service Desk

Richmond, VA · On-site

... Assist with development and implementation of initiatives to increase FCR rates, identifying opportunities for the service desk to take on more complex tasks and responsibilities traditionally ...

Easton Foundations

Front Desk Assistant

Newberry, FL · On-site

$15 - $18/hr

To be successful as the front desk assistant, you should have a pleasant personality, this is a customer service role. In addition, you will assist with basic tasks around the center to ensure all ...

The Emily Program

Front Desk Assistant

Durham, NC · On-site

... services. Schedule * Part-Time (Around 10 hours per week) * Thursday and Friday Evening Shifts (4 ... How Front Desk Assistants Empower Recovery * Provide a positive environment for supportive ...

Easton Foundations

Front Desk Assistant

Newberry, FL · On-site

To be successful as the front desk assistant, you should have a pleasant personality, this is a customer service role. In addition, you will assist with basic tasks around the center to ensure all ...

Easton Foundations

Front Desk Assistant

Newberry, FL · On-site

$15 - $18/hr

To be successful as the front desk assistant, you should have a pleasant personality, this is a customer service role. In addition, you will assist with basic tasks around the center to ensure all ...

DePaul

Front Desk Assistant

Buffalo, NY · On-site

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and ... Greet and welcome guests, residents, families, and service providers in a prompt, caring and ...

Avidan Med Spa

Desk Assistant

Warwick, NY · On-site

$16 - $18/hr

Avidan Med Spa is seeking a diligent and responsible Desk Assistant. If you want to work in a ... Prep clients for their service. * Prep and clean rooms for clients. * Tasks include watering plants ...

Jiang Yi Sheng Ginger Head Spa

Be Seen First

Bilingual Chinese / English Front Desk Assistant

Novi, MI · On-site

$3.8K - $6.0K/mo

We are looking for a friendly, responsible, and detail-oriented front desk assistant to help with customer service and daily store operations. Responsibilities: - Greet customers and assist with ...

New

DePaul

Front Desk Assistant

Buffalo, NY

$21 - $21.30/hr

The Front Desk Assistant welcomes all guests and assists them with their needs in a kind and ... Greet and welcome guests, residents, families, and service providers in a prompt, caring and ...

ITC Federal, Inc.

Service Desk Manager

Alexandria, VA · On-site +1

$135K - $145K/yr

Service Desk Team Manager GOVERNMENT AGENCY : Department of Justice (DOJ), Executive Office for ... to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Assistant Jobs

Service Desk Assistant information

See salary details

$10

$20

$33

How much do service desk assistant jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What cities are hiring for Service Desk Assistant jobs? Cities with the most Service Desk Assistant job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Service Desk Assistant jobs? States with the most job openings for Service Desk Assistant jobs include:
Service Desk Assistant jobs near you
Infographic showing various Service Desk Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Service Desk Manager

ACS Consultancy Services

Albany, NY • Remote

Other

Posted 14 days ago

Job description

Job Title: Service Desk Manager

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Key Responsibilities
  • Lead and manage the IT Service Desk team, ensuring timely and effective technical support.
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
  • Develop and enforce service desk policies, procedures, and standards.
  • Act as the escalation point for complex or high-priority incidents.
  • Implement and maintain ITIL best practices for incident, request, and problem management.
  • Drive continuous improvement initiatives, including knowledge base updates, training, and workflow optimization.
  • Collaborate with infrastructure, application, and cybersecurity teams to ensure seamless IT service delivery.
  • Manage service desk tools and platforms (e.g., ServiceNow, Zendesk, Jira Service Management).
  • Conduct regular performance reviews, coaching, and professional development for service desk staff.
  • Assist with IT audits, compliance efforts, and documentation.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience in IT support or service desk roles, with at least 2 years in a managerial position.
  • Strong understanding of ITIL framework and service management processes.
  • Proven experience with service desk platforms (e.g., ServiceNow, Zendesk, Jira).
  • Excellent communication, leadership, and people management skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer-first mindset and a commitment to delivering excellent support experiences.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.