ZipRecruiter

Log In

1

Service Desk Associate Jobs in Ontario (NOW HIRING)

Walmart

(CAN) Customer Service Desk Associate

Vaughan, ON · On-site

CA$17.75/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...

The Home Depot Canada

CA$20.35 - CA$22.10/hr

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and ...

New

K2services

Associate Analyst, Service Desk

Toronto, ON · Remote

$20/hr

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. The position comes with an array of ...

Marriott

Butler Service Desk Agent

Toronto, ON · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... service for all of its guests, delivered flawlessly by a team of gracious hosts that combine ...

Marriott

Butler Service Desk Agent

Toronto, ON · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... service for all of its guests, delivered flawlessly by a team of gracious hosts that combine ...

Harry Rosen, Inc.

Operations Associate

Toronto, ON

CA$17.60 - CA$18.10/hr

Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Support all service desk activities and ensure the desk is clean, organized and well stocked

next page

Showing results 1-20

All JobsService Desk Associate JobsService Desk Associate Jobs in Ontario

Service Desk Associate information

See Ontario salary details

$8

$18

$27

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Ontario is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Ontario? The most popular types of Service Desk jobs in Ontario are:
What are popular job titles related to Service Desk Associate jobs in Ontario? For Service Desk Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Ontario look for? The top searched job categories for Service Desk Associate jobs in Ontario are:
What cities in Ontario are hiring for Service Desk Associate jobs? Cities in Ontario with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,028 per year, or $18.8 per hour.

Service Desk Associate Part Time (BOLTON)

The Home Depot Canada

Bolton, ON

CA$20.35 - CA$22.10/hr

Full-time, Part-time

Medical, Dental

Posted 24 days ago

Job description

Job Description Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders. Position Responsibilities Ensure customers receive products and services requested in a timely and accurate manner Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner. What sets us apart? Health and Dental Benefits for Full Time associates Profit Sharing and Stock Purchase Plan Paid Training & Career Development Tuition Reimbursement The pay range for this position is between $20.35 - $22.10 In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process. Your email Submit

Apply