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Service Desk Associate Jobs in Ontario (NOW HIRING)

Walmart

(CAN) Customer Service Desk Associate

Cobourg, ON · On-site

CA$17.75/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional ...

The Home Depot Canada

CA$20 - CA$21.75/hr

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to ...

Marriott

Butler Service Desk Agent

Toronto, ON

We actively foster an environment where the unique backgrounds of our associates are valued and ... service for all of its guests, delivered flawlessly by a team of gracious hosts that combine ...

Marriott

Butler Service Desk Agent

Toronto, ON

We actively foster an environment where the unique backgrounds of our associates are valued and ... service for all of its guests, delivered flawlessly by a team of gracious hosts that combine ...

Equinox

Front Desk Associates, Yorkville

Toronto, ON

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox ... Provide the highest level of customer service to members, prospective members, and guests * Aid ...

Hand & Stone Aurora

Front Desk (Spa Associate)

Aurora, ON · On-site

CA$14/hr

As our new Spa Associate, you'll be the face of this Hand & Stone location by providing outstanding ... service and attentive care that creates the foundation for an exceptional spa experience. This is a ...

Hand & Stone

Front Desk (Spa Associate)

Aurora, ON

CA$14/hr

As our new Spa Associate, you'll be the face of this Hand & Stone location by providing outstanding ... service and attentive care that creates the foundation for an exceptional spa experience. This is a ...

Harry Rosen, Inc.

Operations Associate

Toronto, ON

CA$17.60 - CA$18.10/hr

Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Support all service desk activities and ensure the desk is clean, organized and well stocked

Walmart

general merchandise associate

Kitchener, ON

CA$17.75/hr

... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Ontario

Service Desk Associate information

See Ontario salary details

$8

$18

$27

How much do service desk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for service desk associate in Ontario is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $20.67 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Ontario? The most popular types of Service Desk jobs in Ontario are:
What are popular job titles related to Service Desk Associate jobs in Ontario? For Service Desk Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Ontario look for? The top searched job categories for Service Desk Associate jobs in Ontario are:
What cities in Ontario are hiring for Service Desk Associate jobs? Cities in Ontario with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Ontario as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,028 per year, or $18.8 per hour.
(CAN) Customer Service Desk Associate

(CAN) Customer Service Desk Associate

Walmart

Cobourg, ON • On-site

CA$17.75/hr

Part-time

Posted 12 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,244 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!What you'll do...

1. Properly follows Refund Automation procedures according to Company guidelines.
2. Properly completes all defective slips.
3. Assists customers with information, refunds, exchanges and directions.
4. Maintains sales tax exempt records.
5. Ensuring all damaged merchandise is sent to Claims for processing.
6. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
7. Ensures all items are scanned correctly before being returned to the sales floor.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste debute a 17.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

73 Strathy Rd, Cobourg, ON K9A 5W8, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

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Hours and flexibility

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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