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Weekend Service Desk Jobs in Ontario (NOW HIRING)

Humber River Health

Service Desk Support

Toronto, ON · On-site

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Full-time Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful ...

Humber River Health

Service Desk Support

Toronto, ON

CA$68K - CA$85K/yr

We currently have an exciting opportunity for a Full-time Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

Humber River Health

Service Desk Support

Toronto, ON

CA$67K - CA$84K/yr

We currently have an exciting opportunity for a Service Desk Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful incumbent ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON · On-site

Do you excel in a fast-paced and dynamic work environment CompuVision is currently looking for a Service Desk Technician, Level 3. The Service Desk Technician is responsible for providing senior ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

This role must have... * 1-2 years of IT support services experience * Working knowledge and ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

Dr Support Pros

Be Seen First

Senior Field and Help Desk Technician

Pickering, ON · On-site

CA$28 - CA$40/hr

The employee needs to provide excellent technical customer support, service and satisfaction to our ... Availability for Permanent, Full Time Employment including some on call, overtime and weekend ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Strong Customer Service orientation with excellent listening skills, interpersonal, written and ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

Skye Hotel Ridgetown

Front Desk Clerk

Ridgetown, ON · On-site

CA$17.60 - CA$18/hr

... service and comfort to visitors in the Ridgetown area. Our team prides itself on creating a ... Ability to work full-time shifts including weekends and holidays * Professional appearance ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Ontario

Weekend Service Desk information

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Ontario?

The most popular types of Service Desk jobs in Ontario are:

What are popular job titles related to Weekend Service Desk jobs in Ontario?

For Weekend Service Desk jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Ontario look for?

The top searched job categories for Weekend Service Desk jobs in Ontario are:

What cities in Ontario are hiring for Weekend Service Desk jobs?

Cities in Ontario with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Manager, End User Support Services

Mackenzie Health

Richmond Hill, ON • On-site, Remote

Full-time

Re-posted 10 days ago

Job description

Job DescriptionReporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement. The Manager, End User Support Services  will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.     Contribute to safe, quality care by:
  • Managing a workload effectively in a fast-paced environment.
  • Addressing and resolving issues in a productive, respectful manner.
  • Exercising sound professional judgment and using best practice guidelines.
  • Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
  • Bachelor's degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
  • Minimum 5 - 7 years' recent related career experience in a large, complex organization.
  • Minimum 2 - 3 years' recent related career experience in management.
  • Experience with platforms such as:
    • ServiceNow ITSM solution
    • Active Directory
    • Microsoft Exchange
    • Office365
    • Windows Operating Systems
    • Microsoft Office
    • VPN
    • Enterprise antivirus
    • Mobile Devices
    • AV Equipment
 What else do you bring?
  • Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
  • Critical thinking and problem-solving skills that enable quick resolution of issues.
  • Leadership abilities including the abilities to teach, direct and motivate staff.
  • Professionalism, attention to detail and focused customer service ethic.
  • Ability to handle and prioritize multiple demands concurrently.
  • Exercises initiative and good judgment with ability to multi-task.
  • Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
  • Demonstrated expertise in IT applications.
  • Ability to translate clinical/non- clinical issue into IT solutions.
  • Demonstrated commitment to professional development.
  • Demonstrated ability to promote and manage change.
  • Ability to work independently and as a member of a team.
  • Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
 Preferably, your profile also includes:
  • ITIL Certification an asset.
  • Project Management Professional (PMP) Designate is an asset.
 *You may be required to work at any site of Mackenzie Health.---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

---#MackenzieHealthCareers, #LI-JB2Employment Type: OTHER

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